Question 1

_____ is used to give organizational members job-related information, to give managers and workers performance reviews from upper managers, and to clarify organizational objectives and goals.

Accepted Answer

A)  Upward communication 
B)  Incongruent communication 
C)  Horizontal communication 
D)  Downward communication

Question 2

When accused of theft, Mike stammered and spoke hesitantly. That proved his guilt. In this case, stammering and speaking hesitantly exemplify _____.

Accepted Answer

A)  verbosity 
B)  jargon 
C)  paralanguage 
D)  metalanguage

Question 3

A _____ is an informal communication network that involves numerous people in an organization sharing information with some of their friends, which leads the shared information to flow freely and quickly through the organization.

Accepted Answer

A)  gossip chain 
B)  cluster chain 
C)  wheel network 
D)  circle network

Question 4

Which of the following statements is true of listening?

Accepted Answer

A)  It is the process of perceiving sounds. 
B)  It is making a conscious effort to hear. 
C)  It is an involuntary physiological process. 
D)  It is the same as hearing.

Question 5

Alex is a law attorney at Cooper Enterprises. His client, Maggie, is seeking a divorce from her husband of two years. Since she is unemployed, Alex recommends that she should apply for alimony. Maggie is unable to understand the term used by Alex, so he explains to her that she can request her husband to pay for spousal support after divorce. In this scenario, the term "alimony" exemplifies _____.

Accepted Answer

A)  a misnomer 
B)  an allegory 
C)  jargon 
D)  feedback

Question 6

Kaylee, a real estate sales manager at Crawford Corp., sends all her subordinates a memo that explains the importance of real estate. In this case, Kaylee is engaged in _____.

Accepted Answer

A)  encoding 
B)  benchmarking 
C)  decoding 
D)  brainstorming

Question 7

Maya was told that the tickets for her favorite band's concert would be available online for purchase. She assumed that she would not be able to purchase the tickets from anywhere else. That was not the case because the tickets could be purchased at the venue as well. This scenario illustrates the concept of _____.

Accepted Answer

A)  closure 
B)  kinesics 
C)  social loafing 
D)  structural accommodation

Question 8

_____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.

Accepted Answer

A)  Operant conditioning 
B)  Selective listening 
C)  Perception 
D)  Regularization

Question 9

If employees are told that budgets must be cut by 10 percent, they may automatically assume that 10 percent of employees will lose their jobs, too, even if that is not the case. This tendency to make assumptions is referred to as _____.

Accepted Answer

A)  closure 
B)  regularization 
C)  convergent thinking 
D)  congruence bias

Question 10

Brady knew by the sternness in his boss's voice that he was unhappy with Brady's work. The sternness in the boss's voice is an example of _____.

Accepted Answer

A)  verbosity 
B)  jargon 
C)  paralanguage 
D)  metalanguage

Question 11

Cora called the electricity board of her neighborhood to inquire about the frequent power outages. The person on the other end of the line did not respond appropriately. He sounded distracted and gave long pauses while communicating with her. The speaking pattern of the person's voice is an example of _____.

Accepted Answer

A)  verbosity 
B)  jargon 
C)  paralanguage 
D)  metalanguage

Question 12

In the context of the communication process, _____ refers to putting a message into a written, verbal, or symbolic form that can be recognized and understood by the receiver.

Accepted Answer

A)  encoding 
B)  decoding 
C)  transmission 
D)  reception

Question 13

When Victor informed his boss that the work he was assigned would take longer than the allotted time to complete, his boss looked suspiciously at him with a raised eyebrow. In this case, raising an eyebrow is an example of _____.

Accepted Answer

A)  proxemics 
B)  kinesics 
C)  haptics 
D)  chronemics

Question 14

In the context of improving communication, which of the following is a primary task that managers face?

Accepted Answer

A)  Ensuring and managing direct interaction between employees and clients 
B)  Managing organization-wide communication 
C)  Training employees on how to assess nonverbal communication 
D)  Directing employees to avoid using horizontal communication

Question 15

In the context of the basic perception process, _____ is the process of attaching meaning to new knowledge.

Accepted Answer

A)  attention 
B)  organization 
C)  interpretation 
D)  retention

Exam 15: Managing Communication

_____ is used to give organizational members job-related information, to give managers and workers performance reviews from upper managers, and to clarify organizational objectives and goals.

When accused of theft, Mike stammered and spoke hesitantly. That proved his guilt. In this case, stammering and speaking hesitantly exemplify _____.

A _____ is an informal communication network that involves numerous people in an organization sharing information with some of their friends, which leads the shared information to flow freely and quickly through the organization.

Which of the following statements is true of listening?

Kaylee, a real estate sales manager at Crawford Corp., sends all her subordinates a memo that explains the importance of real estate. In this case, Kaylee is engaged in _____.

_____ is the process by which individuals attend to, organize, interpret, and retain information from their environments.

If employees are told that budgets must be cut by 10 percent, they may automatically assume that 10 percent of employees will lose their jobs, too, even if that is not the case. This tendency to make assumptions is referred to as _____.

Brady knew by the sternness in his boss's voice that he was unhappy with Brady's work. The sternness in the boss's voice is an example of _____.

In the context of the communication process, _____ refers to putting a message into a written, verbal, or symbolic form that can be recognized and understood by the receiver.

When Victor informed his boss that the work he was assigned would take longer than the allotted time to complete, his boss looked suspiciously at him with a raised eyebrow. In this case, raising an eyebrow is an example of _____.

In the context of improving communication, which of the following is a primary task that managers face?

In the context of the basic perception process, _____ is the process of attaching meaning to new knowledge.