Question 1

Formal appraisals usually become part of an employee's permanent employment record.

Accepted Answer

A) True 
 B)False

Question 2

Performance appraisal can raise many organizational challenges. Of the situations listed below, identify the least complicated or most "normal."

Accepted Answer

A)  The employee works for several supervisors due to a variable work-shift schedule. 
B)  The employee is one of seven employees reporting directly to the supervisor. 
C)  The company has a matrix organizational structure. 
D)  The company has implemented the self-managed work-team concept.

Question 3

All of the following are factors typically evaluated in a performance appraisal EXCEPT:

Accepted Answer

A)  Seniority. 
B)  Timeliness of input. 
C)  Aptitude. 
D)  Appearance.

Question 4

Performance standards are the job-related requirements by which an employee's performance will be evaluated.

Accepted Answer

A) True 
 B)False

Question 5

Unless forced to consider seniority by a union contract, most supervisors these days base promotions strictly on ability.

Accepted Answer

A) True 
 B)False

Question 6

Performance appraisal software can weight each factor for a given job according to its importance to the employee's job.

Accepted Answer

A) True 
 B)False

Question 7

What should the supervisor do in the appraisal meeting?

Accepted Answer

The answer of What should the supervisor do in the...

Question 8

A formal performance appraisal should be conducted by:

Accepted Answer

A)  The employee's immediate supervisor. 
B)  The head of the employee's department. 
C)  The director of human resources. 
D)  The company CEO.

Question 9

Promotion by seniority is the best method to use when considering who should be given the opportunity to "move up" within an organization.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is True about performance appraisals?

Accepted Answer

A)  They are always associated with promotions. 
B)  They inform employees about how they are doing in terms of performing their jobs. 
C)  The should be conducted once a month. 
D)  They are never used for employees who have been on the job for less than six months.

Question 11

It is a good idea to conduct a performance appraisal for new employees within the first 3 to 6 months of their hire.

Accepted Answer

A) True 
 B)False

Question 12

During a performance appraisal, the supervisor of an employee with substandard work performance needs to:

Accepted Answer

A)  Assign the employee new job responsibilities. 
B)  Transfer the employee to another department. 
C)  Communicate what needs to be done in order to improve. 
D)  Terminate the employee.

Question 13

At Susko Systems Inc., employees with exceptional performance ratings are three to four more times as likely to be promoted in comparison to employees who receive average or below average ratings. This demonstrates the use of the:

Accepted Answer

A)  Seniority criteria 
B)  Pay for abilities criteria 
C)  Equity criteria 
D)  Merit criteria

Question 14

Describe the various types of evaluation methods (including 360-degree evaluations) that can be used to appraise the performance of an employee. Who would be responsible for providing information for each of these methods? Who has the ultimate responsibility for reconciling the evaluations and communicating the information to the employee?

Accepted Answer

The answer of Describe the various types of evaluation methods...

Question 15

Employee satisfaction and performance increase when there are opportunities for advancement.

Accepted Answer

A) True 
 B)False

Question 16

Piecework plans are individual incentive plans keyed to achieving performance goals.

Accepted Answer

A) True 
 B)False

Question 17

During her annual performance review, Cynthia was asked to select two or three individuals within the organization that she works closely with to help evaluate her performance. This type of performance appraisal is referred to as:

Accepted Answer

A)  Self-evaluation 
B)  360-degree evaluation 
C)  Peer evaluation 
D)  Focus evaluation

Question 18

Which of the following statements about supervisory coaching is NOT True?

Accepted Answer

A)  Coaching does not result in instantaneous improvement. 
B)  Not all employees can or should be coached in the exact same way. 
C)  Coaching can be used to help superior employees prepare for greater responsibility. 
D)  Only the average employees benefit from coaching.

Question 19

As a new employee, Joanna has been with Codi, Inc. for only three months. Ramon, her supervisor, has informed Joanna that she will receive her first performance appraisal when she has been with the organization for a full year. What problems are associated with Ramon's approach?

Accepted Answer

The answer of As a new employee, Joanna has been...

Question 20

A 360-degree evaluation is an evaluation that is based on information collected from all around the employee--from customers, vendors, supervisors, peers, and subordinates, for example.

Accepted Answer

A) True 
 B)False

Exam 14: Performance Management

Formal appraisals usually become part of an employee's permanent employment record.

Performance appraisal can raise many organizational challenges. Of the situations listed below, identify the least complicated or most "normal."

All of the following are factors typically evaluated in a performance appraisal EXCEPT:

Performance standards are the job-related requirements by which an employee's performance will be evaluated.

Unless forced to consider seniority by a union contract, most supervisors these days base promotions strictly on ability.

Performance appraisal software can weight each factor for a given job according to its importance to the employee's job.

What should the supervisor do in the appraisal meeting?

A formal performance appraisal should be conducted by:

Promotion by seniority is the best method to use when considering who should be given the opportunity to "move up" within an organization.

Which of the following is True about performance appraisals?

It is a good idea to conduct a performance appraisal for new employees within the first 3 to 6 months of their hire.

During a performance appraisal, the supervisor of an employee with substandard work performance needs to:

At Susko Systems Inc., employees with exceptional performance ratings are three to four more times as likely to be promoted in comparison to employees who receive average or below average ratings. This demonstrates the use of the:

Employee satisfaction and performance increase when there are opportunities for advancement.

Piecework plans are individual incentive plans keyed to achieving performance goals.

During her annual performance review, Cynthia was asked to select two or three individuals within the organization that she works closely with to help evaluate her performance. This type of performance appraisal is referred to as:

Which of the following statements about supervisory coaching is NOT True?

As a new employee, Joanna has been with Codi, Inc. for only three months. Ramon, her supervisor, has informed Joanna that she will receive her first performance appraisal when she has been with the organization for a full year. What problems are associated with Ramon's approach?

A 360-degree evaluation is an evaluation that is based on information collected from all around the employee--from customers, vendors, supervisors, peers, and subordinates, for example.