Question 1

Successful managers will assure you that _____ are the most important asset.

Accepted Answer

A)   human resources
B)   finances
C)   technology
D)   none of the above A

Question 2

_____ is also known as directing, motivating, or influencing.

Accepted Answer

A)   Staffing
B)   Planning
C)   Organizing
D)   Leading D

Question 3

According to Havard professor John P. Kotter, management involves keeping the current system operating through planning, budgeting, staffing, controlling, and problem-solving, while leadership is the development of vision and strategies.

Accepted Answer

A) True 
 B)False  True

Question 4

When most companies appoint a new supervisor, the supervisor is selected based on his/her technical competence, willingness to work hard, and prior performance.

Accepted Answer

A) True 
 B)False

Question 5

Networking _____ coordination efforts.

Accepted Answer

A)   presents more challenges during
B)   eases
C)   has no impact on
D)   none of the above

Question 6

Which of the following phrases is correct?

Accepted Answer

A)   "It's not what you know, it's who you know."
B)   "All you need to do to become a good supervisor is read this text."
C)   "Managerial skills are only important at the top management level."
D)   "Managerial skills can be learned and developed."

Question 7

The only skills a supervisor needs in order to be effective are technical and human relations skills.

Accepted Answer

A) True 
 B)False

Question 8

Hot is to cold as an autocratic management style is to:

Accepted Answer

A)   A dictatorship.
B)   A domineering style.
C)   Repression.
D)   Participative management.

Question 9

As is typical for a supervisor, Lisa has two main requirements. One requirement is that she must have the ability to manage the department. The other is:

Accepted Answer

A)   The ability to do daily chores.
B)   A good working knowledge of the jobs to be performed.
C)   The ability to perform all the required jobs.
D)   To be liked by everyone.

Question 10

While cooperation is helpful and the lack of it could impede progress, its presence alone will not necessarily get the job done.

Accepted Answer

A) True 
 B)False

Question 11

The primary managerial functions differ depending on the manager's level within the managerial hierarchy.

Accepted Answer

A) True 
 B)False

Question 12

The process of delegating authority to lower levels in the hierarchy is required for an organization to have effective managers, supervisors, and employees.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is NOT generally considered to be True?

Accepted Answer

A)   The manager relies on control; the leader inspires trust.
B)   The manager focuses on systems and structures; the leader focuses on people.
C)   The manager accepts the status quo; the leader challenges it.
D)   The manager is a follower; the leader leads.

Question 14

The supervisor must be _____.

Accepted Answer

A)   a competent subordinate to higher level managers
B)   a good follower
C)   able to maintain satisfactory relationships with supervisors in other departments
D)   all of the above

Question 15

The time and effort involved in each function of management will vary depending upon the level of the hierarchy in which the manager is a member.

Accepted Answer

A) True 
 B)False

Question 16

Working in a team generally delivers _____ results in comparison to working alone.

Accepted Answer

A)   less favorable
B)   more favorable
C)   extremely favorable
D)   equal

Question 17

Because of the harsh and severe times that come as a result of the recent economic downturn, ARV Inc. is implementing measures to cut spending and tighten its budget to avoid layoffs. These are referred to as _________ measures.

Accepted Answer

A)   labor
B)   austerity
C)   arbitration
D)   networking

Question 18

The growing diversity among employees has contributed to the increased use of teams in the workplace.

Accepted Answer

A) True 
 B)False

Question 19

Team-based organizational structures commonly focus on customer satisfaction, productivity, profitability, and continuous improvement.

Accepted Answer

A) True 
 B)False

Question 20

In the controlling function, supervisors evaluate performance to ensure actual performance is in line with intended performance and changes are made if outcomes are not being met.

Accepted Answer

A) True 
 B)False

Exam 2: The Managerial Functions

Successful managers will assure you that _____ are the most important asset.

_____ is also known as directing, motivating, or influencing.

According to Havard professor John P. Kotter, management involves keeping the current system operating through planning, budgeting, staffing, controlling, and problem-solving, while leadership is the development of vision and strategies.

When most companies appoint a new supervisor, the supervisor is selected based on his/her technical competence, willingness to work hard, and prior performance.

Networking _____ coordination efforts.

Which of the following phrases is correct?

The only skills a supervisor needs in order to be effective are technical and human relations skills.

Hot is to cold as an autocratic management style is to:

As is typical for a supervisor, Lisa has two main requirements. One requirement is that she must have the ability to manage the department. The other is:

While cooperation is helpful and the lack of it could impede progress, its presence alone will not necessarily get the job done.

The primary managerial functions differ depending on the manager's level within the managerial hierarchy.

The process of delegating authority to lower levels in the hierarchy is required for an organization to have effective managers, supervisors, and employees.

Which of the following is NOT generally considered to be True?

The supervisor must be _____.

The time and effort involved in each function of management will vary depending upon the level of the hierarchy in which the manager is a member.

Working in a team generally delivers _____ results in comparison to working alone.

Because of the harsh and severe times that come as a result of the recent economic downturn, ARV Inc. is implementing measures to cut spending and tighten its budget to avoid layoffs. These are referred to as _________ measures.

The growing diversity among employees has contributed to the increased use of teams in the workplace.

Team-based organizational structures commonly focus on customer satisfaction, productivity, profitability, and continuous improvement.

In the controlling function, supervisors evaluate performance to ensure actual performance is in line with intended performance and changes are made if outcomes are not being met.