Question 1

Employee morale reflects how effectively a supervisor is performing his or her managerial responsibilities.

Accepted Answer

A) True 
 B)False

Question 2

It has been reported that today's workers are much less happy with many aspects of their jobs than were employees in the past. According to the text, what accounts for this lowered morale?

Accepted Answer

The answer of It has been reported that today's workers...

Question 3

Studies of workplace violence have shown that the victims usually do not know their assailants.

Accepted Answer

A) True 
 B)False

Question 4

All of the following are internal factors that influence employee morale, EXCEPT:

Accepted Answer

A)  Relations with coworkers. 
B)  Inclement weather. 
C)  Problems with friends. 
D)  Job security.

Question 5

The supervisor's main role as counselor is to help the employee get his or her life back together.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about workplace incivility is CORRECT?

Accepted Answer

A)  Rude people are much more likely to be in lower positions than their targets. 
B)  Workplace incivility has declined in recent years. 
C)  Insensitive on-the-job behavior may make employees feel bad, but it rarely affects productivity. 
D)  Employees sometimes retaliate against workplace incivility by decreasing their work effort.

Question 7

Friendship groups are related primarily to:

Accepted Answer

A)  Departmental assignments. 
B)  The accomplishment of a particular task or project. 
C)  Personalities and social interests. 
D)  Geographic location.

Question 8

Carla is upset about a recent action taken by a top manager at her company, and she knows that others within her company feel the same way. If she wanted to form a group to look into the matter more closely, which type of group would be recommended?

Accepted Answer

A)  Command group 
B)  Cross-functional group 
C)  Friendship group 
D)  Special-interest group

Question 9

The Hawthorne Studies supports the adage, "The more things change, the more they stay the same".

Accepted Answer

A) True 
 B)False

Question 10

Workplace spirituality basically means ensuring that all employees are strongly religious.

Accepted Answer

A) True 
 B)False

Question 11

Specific and realistic objectives make individual employees more effective, but hinder the performance of work teams.

Accepted Answer

A) True 
 B)False

Question 12

Supervisors can sometimes easily fix complaints that come to light in employee attitude surveys.

Accepted Answer

A) True 
 B)False

Question 13

Workplace accidents have nothing to do with possible employee morale problems.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are characteristics of a counselor EXCEPT:

Accepted Answer

A)  Provide relationship advice. 
B)  Good listener. 
C)  Provides guidance. 
D)  Provides encouragement.

Question 15

A cross-functional team is an example of a command group.

Accepted Answer

A) True 
 B)False

Question 16

Although they are rarely together, virtual teams must meet face-to-face at least once each month.

Accepted Answer

A) True 
 B)False

Question 17

Once group members establish their roles and responsibilities and a shared understanding of the goal, they tend to move forward productively with the work. This occurs during the ________ stage of group development.

Accepted Answer

A)  forming 
B)  storming 
C)  norming 
D)  adjourning

Question 18

A team can be successful without working together to achieve individual and team objectives.

Accepted Answer

A) True 
 B)False

Question 19

Kenyon is a supervisor who is confused. Maddie was his top producer last year, but her production has sharply declined over the last two months and her tardiness is becoming a problem. Kenyon should:

Accepted Answer

A)  Encourage Maddie to become involved in the company's wellness program. 
B)  Advise Maddie to take advantage of the federal Family and Medical Leave Act. 
C)  Refer Maddie to the company's employee assistance program. 
D)  Remind Maddie of the importance of meeting company quotas.

Question 20

Group members are often on their best behavior during which stage of the group development process?

Accepted Answer

A)  Storming 
B)  Norming 
C)  Forming 
D)  Performing

Exam 11: Managing Work Groups: Teamwork, Morale and Counseling

Employee morale reflects how effectively a supervisor is performing his or her managerial responsibilities.

It has been reported that today's workers are much less happy with many aspects of their jobs than were employees in the past. According to the text, what accounts for this lowered morale?

Studies of workplace violence have shown that the victims usually do not know their assailants.

All of the following are internal factors that influence employee morale, EXCEPT:

The supervisor's main role as counselor is to help the employee get his or her life back together.

Which of the following statements about workplace incivility is CORRECT?

Friendship groups are related primarily to:

Carla is upset about a recent action taken by a top manager at her company, and she knows that others within her company feel the same way. If she wanted to form a group to look into the matter more closely, which type of group would be recommended?

The Hawthorne Studies supports the adage, "The more things change, the more they stay the same".

Workplace spirituality basically means ensuring that all employees are strongly religious.

Specific and realistic objectives make individual employees more effective, but hinder the performance of work teams.

Supervisors can sometimes easily fix complaints that come to light in employee attitude surveys.

Workplace accidents have nothing to do with possible employee morale problems.

All of the following are characteristics of a counselor EXCEPT:

A cross-functional team is an example of a command group.

Although they are rarely together, virtual teams must meet face-to-face at least once each month.

Once group members establish their roles and responsibilities and a shared understanding of the goal, they tend to move forward productively with the work. This occurs during the ________ stage of group development.

A team can be successful without working together to achieve individual and team objectives.

Kenyon is a supervisor who is confused. Maddie was his top producer last year, but her production has sharply declined over the last two months and her tardiness is becoming a problem. Kenyon should:

Group members are often on their best behavior during which stage of the group development process?