Question 1

The process of creating objectives and making choices that will allow an organization to achieve its long- and short-term goals is called strategic planning.

Accepted Answer

A) True 
 B)False

Question 2

Bonita, a hotel supervisor, compares the hotel's current occupancy rates with those from this time last year and in previous years to determine whether it is necessary to boost occupancy through sales promotions. The hotel's occupancy rates are an example of:

Accepted Answer

A)  Qualitative measures 
B)  Subjective measures 
C)  Metrics 
D)  Benchmarks

Question 3

MBO provides a sound means of appraising individuals' performance by emphasizing objective criteria rather than personality characteristics.

Accepted Answer

A) True 
 B)False

Question 4

Planning for the future does not involve an evaluation of the past.

Accepted Answer

A) True 
 B)False

Question 5

The advent of flextime has helped supervisors cover workstations more effectively and has allowed them to exercise supervisory control more consistently throughout the work day.

Accepted Answer

A) True 
 B)False

Question 6

Beatriz has been asked to create specific objectives for the quality-control department she supervises. Her company has received a number of complaints from customers who have found broken or ill-fitting parts in the products they have purchased. Which of the following would be a well-stated objective?

Accepted Answer

A)  Reduce the number of defective products that leave the factory by 50% over the next four months. 
B)  Work smarter not harder. 
C)  Get it right the first time. 
D)  Strive for customer satisfaction at all times.

Question 7

Organizations use the MBO process for all of the following reasons, EXCEPT:

Accepted Answer

A)  MBO is results oriented. 
B)  MBO motivates employees. 
C)  MBO provides a sound means of appraising employees. 
D)  MBO does not require thorough planning.

Question 8

All of the following are part of the planning function EXCEPT:

Accepted Answer

A)  Analyzing a situation. 
B)  Establishing objectives. 
C)  Checking to determine whether operations are adhering to established plans. 
D)  Deciding which actions to take to achieve objectives.

Question 9

Requiring supervisors to go through the human resource department during the preliminary steps of the hiring process is an example of a policy.

Accepted Answer

A) True 
 B)False

Question 10

In most organizations, responsibility for developing and executing strategic or long-term plans falls primarily to:

Accepted Answer

A)  Top-level managers. 
B)  Middle managers. 
C)  Supervisors. 
D)  Non-supervisory employees.

Question 11

A _____ is a standing plan that defines the sequence of activities to be performed to achieve objectives.

Accepted Answer

A)  procedure 
B)  method 
C)  policy 
D)  None of the above

Question 12

Abe Wilson's primary role within his company is to establish broad goals and make decisions to achieve long-term and short-term objectives that affect the entire company. Based on this information, Abe Wilson is most likely a(n):

Accepted Answer

A)  Middle manager 
B)  Top manager 
C)  Staff manager 
D)  Functional manager

Question 13

In what way should supervisory objectives be stated? Why?

Accepted Answer

The answer of In what way should supervisory objectives be...

Question 14

A budget is a single-use plan because once the stated period is over it is no longer valid.

Accepted Answer

A) True 
 B)False

Question 15

A program is a plan for accomplishing a specific, nonrecurring activity.

Accepted Answer

A) True 
 B)False

Question 16

Supervisors are responsible for allocating space and managing physical resources.

Accepted Answer

A) True 
 B)False

Question 17

How are procedures and methods similar? How are procedures and methods different?

Accepted Answer

The answer of How are procedures and methods similar? How...

Question 18

What is benchmarking? What are some of the steps that are used in the benchmarking process?

Accepted Answer

The answer of What is benchmarking? What are some of...

Question 19

While researching security systems on the Internet, one company in particular stood out for Mr. and Mrs. Jones: Secure Systems and Services Inc (SSS). This company displayed a note on its website proclaiming that it is an ISO 9001, and that it recently won the Baldridge award. This information should inform the Jones' that SSS is focused on what?

Accepted Answer

A)  Low cost 
B)  Environmental sustainability 
C)  Quality 
D)  Human resources

Question 20

When supervisors require help allocating floor space they should contact:

Accepted Answer

A)  Their manager. 
B)  Their subordinates. 
C)  The facility manager. 
D)  Both a and b

Exam 7: Supervisory Planning

The process of creating objectives and making choices that will allow an organization to achieve its long- and short-term goals is called strategic planning.

Bonita, a hotel supervisor, compares the hotel's current occupancy rates with those from this time last year and in previous years to determine whether it is necessary to boost occupancy through sales promotions. The hotel's occupancy rates are an example of:

MBO provides a sound means of appraising individuals' performance by emphasizing objective criteria rather than personality characteristics.

Planning for the future does not involve an evaluation of the past.

The advent of flextime has helped supervisors cover workstations more effectively and has allowed them to exercise supervisory control more consistently throughout the work day.

Organizations use the MBO process for all of the following reasons, EXCEPT:

All of the following are part of the planning function EXCEPT:

Requiring supervisors to go through the human resource department during the preliminary steps of the hiring process is an example of a policy.

In most organizations, responsibility for developing and executing strategic or long-term plans falls primarily to:

A _____ is a standing plan that defines the sequence of activities to be performed to achieve objectives.

Abe Wilson's primary role within his company is to establish broad goals and make decisions to achieve long-term and short-term objectives that affect the entire company. Based on this information, Abe Wilson is most likely a(n) :

In what way should supervisory objectives be stated? Why?

A budget is a single-use plan because once the stated period is over it is no longer valid.

A program is a plan for accomplishing a specific, nonrecurring activity.

Supervisors are responsible for allocating space and managing physical resources.

How are procedures and methods similar? How are procedures and methods different?

What is benchmarking? What are some of the steps that are used in the benchmarking process?

When supervisors require help allocating floor space they should contact: