Question 1

When tailoring a particular aspect of a system to the way a company does business,enterprise software can provide the company with

Accepted Answer

A)  configuration tables. 
B)  Web services. 
C)  data dictionaries. 
D)  middleware.

Question 2

Enterprise systems require fundamental changes in the way the business operates.

Accepted Answer

A) True 
 B)False

Question 3

Enterprise application vendors are now including ________ features,such as tools for data visualization,flexible reporting,and ad-hoc analysis,as part of the application.

Accepted Answer

The answer of Enterprise application vendors are now including ________...

Question 4

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy.

Accepted Answer

A)  just-in-time 
B)  frictionless 
C)  bullwhip 
D)  safety-stock

Question 5

___________________________ include procurement,inventory management,purchasing,shipping,production planning,production scheduling,material requirements planning,quality control,distribution,transportation execution,and plant and equipment maintenance.

Accepted Answer

A)  Financial and accounting processes 
B)  Human resources processes 
C)  Manufacturing and production processes 
D)  Sales and marketing processes

Question 6

________ systems are based on a suite of software models used to support business activities across the firm.

Accepted Answer

The answer of ________ systems are based on a suite...

Question 7

A company having difficulty with timely delivery of parts to its manufacturing plants should look to implementing a supply chain ________ system.

Accepted Answer

The answer of A company having difficulty with timely delivery...

Question 8

You have been hired by Santori,Inc.,a small company that imports and distributes an Italian sparkling water.The company is interested in what benefits an enterprise system would bring.Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Accepted Answer

The answer of You have been hired by Santori,Inc.,a small...

Question 9

Enterprise systems are strictly internally oriented; other types of enterprise applications must be used for communicating with customers and suppliers.

Accepted Answer

A) True 
 B)False

Question 10

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

Accepted Answer

A)  push; pull 
B)  demand; continual 
C)  upstream; downstream 
D)  planning; execution

Question 11

Next-generation enterprise suites use ________ and SOA to link to systems of customers and suppliers.

Accepted Answer

The answer of Next-generation enterprise suites use ________ and SOA...

Question 12

Systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best describes supply chain ________ systems.

Accepted Answer

A)  demand 
B)  delivery 
C)  planning 
D)  execution

Question 13

Identify five benefits of customer relationship management systems.

Accepted Answer

The answer of Identify five benefits of customer relationship management...

Question 14

___________________________ found it had excessively high inventories of its Pampers disposable diapers at various points along its supply chain because of distorted information.

Accepted Answer

A)  Scott Paper 
B)  Nabisco 
C)  Gamble & Procter 
D)  Procter & Gamble

Question 15

SFA modules in CRM systems would provide tools for

Accepted Answer

A)  assigning and managing customer service requests. 
B)  capturing prospect and customer data. 
C)  identifying profitable and unprofitable customers. 
D)  managing sales prospect and contact information.

Question 16

Identify and describe three major enterprise applications.

Accepted Answer

The answer of Identify and describe three major enterprise applications....

Question 17

Which of the following is not true about enterprise systems?

Accepted Answer

A)  Enterprise systems help firms respond rapidly to customer requests for information or products. 
B)  Enterprise system data have standardized definitions and formats that are accepted by the entire organization. 
C)  Enterprise software is expressly built to allow companies to mimic their unique business practices. 
D)  Enterprise software includes analytical tools to evaluate overall organizational performance.

Question 18

Which of the following is not an example of next-generation enterprise applications?

Accepted Answer

A)  open-source solutions 
B)  social CRM 
C)  solutions incorporating SCM 
D)  solutions incorporating SOA

Question 19

______________________ tools enable a business to connect customer conversations and relationships from social networking sites to CRM processes.

Accepted Answer

A)  Social CRM 
B)  Twitter CRM 
C)  Facebook CRM 
D)  Salesforce CRM

Question 20

Which of the following is not a potential "switching cost"?

Accepted Answer

A)  employee training 
B)  upgrading software 
C)  new hardware 
D)  new documentation

Exam 9: Enterprise Applications to Manage Supply Chains and Respond to Customers