Question 1

This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm?

Accepted Answer

The answer of This chapter discusses how each organization has...

Question 2

What are the main changes taking place in organizational use of information systems?
 Which of these do you think is having the greatest impact on businesses?

Accepted Answer

The answer of What are the main changes taking place...

Question 3

Intranets link different systems and networks within a firm.

Accepted Answer

A) True 
 B)False

Question 4

You work at the business headquarters for a chain of movie theaters. Describe this firm's information value chain.

Accepted Answer

The answer of You work at the business headquarters for...

Question 5

Which field of study focuses on both a behavioral and technical understanding of information systems?

Accepted Answer

A)  sociology 
B)  operations research 
C)  economics 
D)  behavioral computing 
E)  management information systems

Question 6

An example of a business using information systems to attain operational excellence is

Accepted Answer

A)  Wal-Mart's Retail Link system. 
B)  the Mandarin Oriental hotel's customer-preference tracking system. 
C)  Verizon's Web-based digital dashboard. 
D)  Apple Inc.'s iPod. 
E)  Citibank's ATMs.

Question 7

The three principal levels within a business organization hierarchy are

Accepted Answer

A)  senior management, operational management, and service workers. 
B)  senior management, middle management, and operational management. 
C)  senior management, operational management, and information systems. 
D)  senior management, middle management, and service workers. 
E)  senior management, data workers, and service workers.

Question 8

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?

Accepted Answer

A)  improved efficiency 
B)  customer and supplier intimacy 
C)  survival 
D)  competitive advantage 
E)  improved decision making

Question 9

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.

Accepted Answer

A) True 
 B)False

Question 10

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's

Accepted Answer

A)  data management environment. 
B)  networked environment. 
C)  IT infrastructure. 
D)  information system. 
E)  culture.

Question 11

There are four major business functions:
 human resources; manufacturing and production; finance and accounting; and information technology.

Accepted Answer

A) True 
 B)False

Question 12

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?

Accepted Answer

A)  middle management 
B)  production workers 
C)  knowledge workers 
D)  data workers 
E)  service workers

Question 13

________ makes long-range strategic decisions about the firm's products and services.

Accepted Answer

The answer of ________ makes long-range strategic decisions about the...

Question 14

You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm?
 If so, what would make this a digital firm?

Accepted Answer

The answer of You are starting a small bike messenger...

Question 15

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

Accepted Answer

The answer of You work for an auto manufacturer and...

Question 16

________ is a global network that uses universal standards to connect millions of different networks around the world.

Accepted Answer

The answer of ________ is a global network that uses...

Question 17

The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.

Accepted Answer

A) True 
 B)False

Question 18

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called

Accepted Answer

A)  the information value chain. 
B)  the IT value chain. 
C)  information processing. 
D)  feedback. 
E)  dissemination.

Question 19

You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce?

Accepted Answer

The answer of You are a marketing manager for a...

Question 20

Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?

Accepted Answer

A)  improved flexibility 
B)  improved decision making 
C)  competitive advantage 
D)  survival 
E)  customer and supplier intimacy

Exam 1: Information Systems in Global Business Today

This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm?

What are the main changes taking place in organizational use of information systems? Which of these do you think is having the greatest impact on businesses?

Intranets link different systems and networks within a firm.

You work at the business headquarters for a chain of movie theaters. Describe this firm's information value chain.

Which field of study focuses on both a behavioral and technical understanding of information systems?

An example of a business using information systems to attain operational excellence is

The three principal levels within a business organization hierarchy are

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's

There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology.

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?

________ makes long-range strategic decisions about the firm's products and services.

You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm?

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

________ is a global network that uses universal standards to connect millions of different networks around the world.

The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called

You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce?

Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?