Question 1

The ________ portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Accepted Answer

The answer of The ________ portion of the supply chain...

Question 2

Supply chain execution systems manage the flow of products through distribution centres and warehouses to ensure that products are delivered to the right locations in the most inefficient manner.

Accepted Answer

A) True 
 B)False

Question 3

Once you adopt an enterprise application from a single vendor,such as SAP,Oracle,or others,it is very costly to________,and your firm becomes dependent on the vendor to upgrade its product and maintain your installation.

Accepted Answer

A) switch customers 
B) switch locations 
C) switch shareholders 
D) switch vendors

Question 4

________ modules deal with issues such as setting objectives,employee performance management,and performance-based compensation.

Accepted Answer

A) SCM 
B) SFA 
C) ERM 
D) PRM

Question 5

Which of the following would NOT be considered a contact point?

Accepted Answer

A) e-mail 
B) Web site 
C) intranet 
D) retail store

Question 6

Supply chain management systems require ________ organizations to share information and business processes.

Accepted Answer

A) zero 
B) multiple 
C) manufacturing 
D) retail

Question 7

Partner relationship management (PRM)uses many of the same data,tools,and systems as customer relationship management to enhance collaboration between a company and its selling partners.

Accepted Answer

A) True 
 B)False

Question 8

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Accepted Answer

A) True 
 B)False

Question 9

In addition to reducing costs,supply chain management systems help increase ________.

Accepted Answer

A) expenses 
B) sales 
C) inventory 
D) taxes

Question 10

Betty is using a new system at work.She finds that it really has improved her effectiveness in using data,tools,and systems to enhance collaboration between a company and its selling partners.Betty is using what type of module?

Accepted Answer

A) PRM 
B) ERM 
C) CRM 
D) SCM

Question 11

Mary's job consists of the organizations and processes for distributing and delivering products to the final customers.She works for a manufacturing plant.Which portion of the supply chain does she deal with?

Accepted Answer

A) upstream portion 
B) downstream portion 
C) internal supply chain 
D) bullwhip effect

Question 12

In addition to reducing costs,supply chain management systems help increase sales.

Accepted Answer

A) True 
 B)False

Question 13

Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.

Accepted Answer

A) True 
 B)False

Question 14

John is going to a conference to get training in the area of enterprise systems.Upon his return he needs to be able to instruct upper management at his firm on "How do enterprise systems help businesses achieve operational excellence?" Describe how he should answer that question.

Accepted Answer

The answer of John is going to a conference to...

Question 15

Enterprise systems provide value both by increasing ________ efficiency and by providing firm-wide information to help managers make better decisions.

Accepted Answer

A) technical 
B) operational 
C) accounting 
D) financial

Question 16

Operational CRM uses a customer data warehouse and tools to analyze customer data collected from the firm's customer touch points and from other sources.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Accepted Answer

A) safety stock 
B) continuous replenishment 
C) just-in-time strategies 
D) demand planning

Question 18

Which of the following statements about enterprise applications is NOT true?

Accepted Answer

A) The total implementation cost of a large system might amount to four to five times the initial purchase price for the software. 
B) Enterprise applications introduce "switching costs." 
C) Enterprise applications are based on organization-wide definitions of data. 
D) Enterprise applications are best implemented when few changes in business processes are required.

Question 19

Enterprise systems provide value both by decreasing operational efficiency and by providing firm-wide information to help managers make better decisions.

Accepted Answer

A) True 
 B)False

Question 20

Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.

Accepted Answer

A) operational CRM 
B) analytical CRM 
C) SCM 
D) SFA

Exam 9: Enterprise Applications to Manage Supply Chains and Respond to Customers

The ________ portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Supply chain execution systems manage the flow of products through distribution centres and warehouses to ensure that products are delivered to the right locations in the most inefficient manner.

Once you adopt an enterprise application from a single vendor,such as SAP,Oracle,or others,it is very costly to________,and your firm becomes dependent on the vendor to upgrade its product and maintain your installation.

________ modules deal with issues such as setting objectives,employee performance management,and performance-based compensation.

Which of the following would NOT be considered a contact point?

Supply chain management systems require ________ organizations to share information and business processes.

Partner relationship management (PRM)uses many of the same data,tools,and systems as customer relationship management to enhance collaboration between a company and its selling partners.

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

In addition to reducing costs,supply chain management systems help increase ________.

Betty is using a new system at work.She finds that it really has improved her effectiveness in using data,tools,and systems to enhance collaboration between a company and its selling partners.Betty is using what type of module?

Mary's job consists of the organizations and processes for distributing and delivering products to the final customers.She works for a manufacturing plant.Which portion of the supply chain does she deal with?

In addition to reducing costs,supply chain management systems help increase sales.

Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.

John is going to a conference to get training in the area of enterprise systems.Upon his return he needs to be able to instruct upper management at his firm on "How do enterprise systems help businesses achieve operational excellence?" Describe how he should answer that question.

Enterprise systems provide value both by increasing ________ efficiency and by providing firm-wide information to help managers make better decisions.

Operational CRM uses a customer data warehouse and tools to analyze customer data collected from the firm's customer touch points and from other sources.

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Which of the following statements about enterprise applications is NOT true?

Enterprise systems provide value both by decreasing operational efficiency and by providing firm-wide information to help managers make better decisions.

Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.