Question 1

Which best describes cultural diversity competence as defined by Hogan

Accepted Answer

A)   refers to a current fad
B)   refers to interpersonal effectiveness in culturally diverse settings
C)   is an important skill for those traveling to other countries
D)   a and c above
E)   none of the above B

Question 2

Which best describes the multilevel problems facing our society

Accepted Answer

A)   town, city, and county levels
B)   city, county, state, and national levels
C)   personal, interpersonal, organizational and institutional levels
D)   all of the above
E)   a and c above C

Question 3

Which best describes the interactive learning mode:

Accepted Answer

A)   combines cognitive and experiential learning
B)   is a dual-exercise of action and self-reflection
C)   entails coaching, feedback, and self-reflection
D)   a and c is correct
E)   all of the above are correct E

Question 4

Describe three reasons that demonstrate a need for cultural diversity competence. Cite an example to illustrate your answer.

Accepted Answer

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Question 5

A twofold national and global change underpins the need for cultural diversity competence

Accepted Answer

A)   the decline in Western European immigration and the declining birthrate in the United States
B)   the increased diversity in our communities and the accelerating pace of change
C)   decline of White males in the workplace and the downsizing of organizations
D)   a and c above
E)   none of the above

Question 6

Discuss two changes that are having a significant impact on our communities and the workplace.

Accepted Answer

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Question 7

Describe three ways in which the training process is holistic. Cite an example to illustrate your answer.

Accepted Answer

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Question 8

In relation to the changes facing our society and world, cultural diversity is

Accepted Answer

A)   a barrier to overcome in the adaptation to our changing environment
B)   a resource useful in the adaptation to our changing environment
C)   not an issue in the adaptation to our changing environment
D)   a and b above
E)   none of the above

Question 9

One can learn cultural diversity competence:

Accepted Answer

A)   through purposeful training and practice
B)   by learning another language
C)   by interacting with culturally diverse people
D)   by traveling to other countries

Question 10

Discuss two results of becoming culturally competent. Cite an example to illustrate your answer.

Accepted Answer

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Question 11

Describe the change models for both the individual and the organization levels. What is meant by change "process"? Cite examples to illustrate your answers.

Accepted Answer

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Question 12

The training process is based on three dynamic fieldwork principles of:

Accepted Answer

A)   cultural competence, cultural relativism, cultural participation
B)   cultural relativism, participant observation, ethnographic interviewing
C)   holism, self-reflection and nonjudgment, emic contextualization and comparison
D)   none of the above
E)   a and c above

Question 13

An adaptive response to the change facing us is

Accepted Answer

A)   to transform organizations and institutions into flexible systems
B)   to institute proactive (anticipatory)  organizations and institutions (as opposed to reactionary) 
C)   to continually restructure organizations and institutions in response to a constantly changing and unpredictable environment
D)   all of the above
E)   a and b above

Question 14

Discuss what is meant by the interactive transformational learning mode. Cite an example to illustrate your answer.

Accepted Answer

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Question 15

Describe the three dynamic fieldwork principles that underlay cultural diversity competence. Cite an example to illustrate your answer.

Accepted Answer

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Question 16

The broad objective of the training model is to:

Accepted Answer

A)   learn the interpersonal basis for fundamentally changing our organizations and institutions into more collaborative structures
B)   learn to treat everyone the same regardless of the cultural diversity
C)   learn to communicate with everyone regardless of the cultural diversity
D)   none of the above.
E)   b and c above

Question 17

The four stages of organization change are:

Accepted Answer

A)   equilibrium stage-  →\rightarrow→ change stage- →\rightarrow→ conflict stage- →\rightarrow→  new equilibrium stage
B)   equilibrium stage- →\rightarrow→ change and conflict stage-  →\rightarrow→ problem solving stage- →\rightarrow→  new equilibrium stage
C)   relative equilibrium stage- →\rightarrow→ conflict stage-  →\rightarrow→ proactive problem-solving stage →\rightarrow→ -new relative equilibrium stage
D)   all of the above
E)   none of the above

Question 18

The interest in cultural diversity competence

Accepted Answer

A)   exists in a just a few professional groups, such as among teachers
B)   exists within a broad spectrum of workplaces
C)   exists primarily among civil rights
D)   a and c above
E)   none of the above

Question 19

Cultural diversity competence implies the underlying

Accepted Answer

A)   qualities of tolerance and respect
B)   qualities of empathy and warmth
C)   qualities of cultural awareness, understanding and skill
D)   a and b above

Exam 1: Introduction: Cultural Diversity Competence: a Proactive Response to Change and Cultural Complexity