Question 1

Match the following network installation functions with the correct tool:
-Use to attach cable wires to a connector.

Accepted Answer

A)  Cable tester 
B)  Punch Down tool 
C)  Loopback plug 
D)  Toner probe 
E)  Wire stripper
F) Crimper

Question 2

What is the part of the computer system that receives inputs, directs those inputs to the processor, and redirects the processed data to outputs called at?

Accepted Answer

A)  CPU 
B)  Interface card 
C)  Controller chip 
D)  Southbridge 
E)  System Board
F) PCI Mastering

Question 3

A common point of system failure on a laptop computer is the TV Tuner card.

Accepted Answer

A) True 
 B)False

Question 4

Of the following all but one represent the three main categories of a computer system. Which one is not a main component category?

Accepted Answer

A)  Hardware 
B)  Firmware 
C)  Display system 
D)  Software

Question 5

Match the following procedures to the tools needed:
-Research a BSOD (STOP) error.

Accepted Answer

A)  Multimeter 
B)  Compressed air 
C)  Loopback test 
D)  Knowledge Base website 
E)  Cable tester

Question 6

You check the contents of your computer toolkit before performing upgrades on a desktop computer. Which of the following tools in your toolkit should you use to verify proper operation of the power supply?

Accepted Answer

A)  Cable tester 
B)  Wrist strap 
C)  Loopback plugs 
D)  Torx drivers 
E)  Multimeter
F) Crimper

Question 7

Order the following troubleshooting steps by placing them in the right order:
A) Identify the problem.
B) Establish a theory of probable cause.
C) Test the theory to determine the cause.
D) Establish a plan of action to resolve the problem and implement a solution.
E) Verify full system functionality, and where possible implement preventative measures.
F) Document finds, actions, and outcomes.

Accepted Answer

The answer of Order the following troubleshooting steps by placing...

Question 8

Firmware is a type of dedicated software on a hardware memory device used to control hardware by receiving instruction input from software applications.

Accepted Answer

A) True 
 B)False

Question 9

You examine a possibly failed motherboard to determine if the motherboard or a component connected to it has failed. Which of the following points of failure will you likely find on the motherboard? (Choose all that apply.)

Accepted Answer

A)  CMOS battery 
B)  DVD drive 
C)  Capacitors 
D)  SATA cable 
E)  Power supply

Question 10

Match the following procedures to the tools needed:
-Test the network cable.

Accepted Answer

A)  Multimeter 
B)  Compressed air 
C)  Loopback test 
D)  Knowledge Base website 
E)  Cable tester

Question 11

Match the following procedures to the tools needed:
-Test I/O ports.

Accepted Answer

A)  Multimeter 
B)  Compressed air 
C)  Loopback test 
D)  Knowledge Base website 
E)  Cable tester

Question 12

In troubleshooting, an example of testing a theory to determine the cause might be to swap out a suspected bad component with a known good component.

Accepted Answer

A) True 
 B)False

Question 13

Match the following procedures to the tools needed:
-Clean the power supply and case fans.

Accepted Answer

A)  Multimeter 
B)  Compressed air 
C)  Loopback test 
D)  Knowledge Base website 
E)  Cable tester

Question 14

Of the following, which operating system is considered to be open source?

Accepted Answer

A)  Windows XP 
B)  Apple iOS 
C)  Linux 
D)  Windows 7 
E)  Windows Vista

Question 15

You check the contents of your computer toolkit before performing internal upgrades on a desktop computer. Which of the following tools in your toolkit should you use to prevent ESD damage to internal components?

Accepted Answer

A)  Cable tester 
B)  Wrist strap 
C)  Loopback plugs 
D)  Torx drivers 
E)  Multimeter
F) Crimper

Question 16

Match the following network installation functions with the correct tool:
-Use to remove the protective outer sheath of a cable.

Accepted Answer

A)  Cable tester 
B)  Punch Down tool 
C)  Loopback plug 
D)  Toner probe 
E)  Wire stripper
F) Crimper

Question 17

As a first step in troubleshooting, and before attempting to establish how to fix a reported computer issue, the technician should question the user about the symptoms to identify the problem as exactly as possible.

Accepted Answer

A) True 
 B)False

Question 18

Examples of inputs include all the following: Touch sensitive screens, keyboards, fingerprint readers, mouse, voice recognition microphones, and optical/kinetic recognition devices.

Accepted Answer

A) True 
 B)False

Question 19

A technician has booted up the 5-year-old computer of a user who complains that the system suddenly no longer uses of his add-on audio card. Upon booting, the technician notices that the system time is 10 years in the past. Which one of the following is a probable cause to investigate?

Accepted Answer

A)  The network time server is down. 
B)  The synchronization with atomic clock has failed. 
C)  The user changed the time to avoid passing the expiration date on a trial piece of software. 
D)  The CMOS battery has failed.

Question 20

Loopback plugs check input/output functions by connecting transmission pins to receive pins to see if the port is physically working properly.

Accepted Answer

A) True 
 B)False

Exam 1: Technician Essentials and PC Anatomy

Match the following network installation functions with the correct tool: -Use to attach cable wires to a connector.

What is the part of the computer system that receives inputs, directs those inputs to the processor, and redirects the processed data to outputs called at?

A common point of system failure on a laptop computer is the TV Tuner card.

Of the following all but one represent the three main categories of a computer system. Which one is not a main component category?

Match the following procedures to the tools needed: -Research a BSOD (STOP) error.

You check the contents of your computer toolkit before performing upgrades on a desktop computer. Which of the following tools in your toolkit should you use to verify proper operation of the power supply?

Firmware is a type of dedicated software on a hardware memory device used to control hardware by receiving instruction input from software applications.

You examine a possibly failed motherboard to determine if the motherboard or a component connected to it has failed. Which of the following points of failure will you likely find on the motherboard? (Choose all that apply.)

Match the following procedures to the tools needed: -Test the network cable.

Match the following procedures to the tools needed: -Test I/O ports.

In troubleshooting, an example of testing a theory to determine the cause might be to swap out a suspected bad component with a known good component.

Match the following procedures to the tools needed: -Clean the power supply and case fans.

Of the following, which operating system is considered to be open source?

You check the contents of your computer toolkit before performing internal upgrades on a desktop computer. Which of the following tools in your toolkit should you use to prevent ESD damage to internal components?

Match the following network installation functions with the correct tool: -Use to remove the protective outer sheath of a cable.

As a first step in troubleshooting, and before attempting to establish how to fix a reported computer issue, the technician should question the user about the symptoms to identify the problem as exactly as possible.

Examples of inputs include all the following: Touch sensitive screens, keyboards, fingerprint readers, mouse, voice recognition microphones, and optical/kinetic recognition devices.

A technician has booted up the 5-year-old computer of a user who complains that the system suddenly no longer uses of his add-on audio card. Upon booting, the technician notices that the system time is 10 years in the past. Which one of the following is a probable cause to investigate?

Loopback plugs check input/output functions by connecting transmission pins to receive pins to see if the port is physically working properly.