Question 1

A casual lunchroom conversation among social work colleagues turns towards derogatory comments about a fellow worker. An administrator overhears the conversation and holds a consultation with the colleagues. What is the supervisor's response?

Accepted Answer

A) The colleagues should have made sure there were no other people listening 
B) Termination of employment for all responsible parties should be administered 
C) Let the social worker know what derogatory comments were made about him/her 
D) Negative criticism of colleagues in communications with other professionals is not tolerated

Question 2

There has been a public emergency in a small town. First responders are called out to care for the injured. The social work administrator in a neighboring town calls his team of social workers in from their relaxing weekend. What is the administrator's duty?

Accepted Answer

A) To ensure his staff provides professional services to the greatest extent possible 
B) Place the social workers on call in case their services are needed 
C) Prepare the agency for a rush of welfare applications 
D) Contact local service agencies to let them know the team is not available

Question 3

William is an administrator responsible for evaluating social workers within his agency. One of the social workers does excellent work, but always wants to argue with William about petty things. During the course of the evaluation, the administrator takes away points due to being argumentative. Is this a proper course of action?

Accepted Answer

A) Administrators should only be evaluating the performance of a social worker in reference to client services 
B) Administrators have a right to consider personal conflicts during an evaluation 
C) Another administrator should do the evaluation to prevent conflict 
D) The social worker deserves a poor evaluation for talking back to administration

Question 4

A social worker has a bad home visit where the clients were uncooperative and kept arguing with one another. Within the documentation, the social worker used derogatory language about the clients. When the case came up for review, this information was discovered by administration. What course of action should be taken?

Accepted Answer

A) The social worker needs anger management counseling 
B) The social worker should be suspended without pay 
C) The social worker should review the NASW Code of Ethics 
D) The social worker should allow the clients to view the documentation

Question 5

A dedicated social worker recently went through a divorce with his wife. Since the breakup, he has been drinking excessively in the evenings. Work is starting to be affected due to missed deadlines, arriving late, and not being available during on-call status. One of his fellow colleagues consulted with him, but did not see any progress. Not knowing what else to do, the colleague contacts the social work administrator. What is the supervisor's recommendation?

Accepted Answer

A) The social worker should attempt counseling with his ex-wife 
B) The colleague should continue consultation until there are apparent improvements 
C) The supervisee should be suspended pending termination 
D) Rehabilitation services and counseling services should be provided by the agency

Question 6

Administrators often receive information regarding the impairment of a social worker within their agency. A colleague will come forth and express concern for a fellow worker who may be demonstrating inappropriate behaviors in the work setting. What is the first bit of information to obtain as a supervisor?

Accepted Answer

A) Has the social worker been drug tested? 
B) Is the social worker on a new medication? 
C) Is the social worker mentally stable? 
D) Did the colleague address this issue with the fellow social worker?

Question 7

A social work administrator receives a phone call from one of the staff stating a client is unable to pay an electric bill. This is the client's main source of heat and the temperature is supposed to get dangerously cold within the next 24 hours. The human service office does not have the funding to help. What should the administrator do to handle this problem?

Accepted Answer

A) Tell the staff to help the client move to a relative's home 
B) Tell the staff to pay the bill for the client 
C) Locate another resource that has available funding 
D) Tell the staff to handle the situation to the best of their ability

Question 8

Social workers conducting research with non-readers and non-writers should ensure the proper consent has been given. This can be completed through a verbal agreement once an explanation has been given to the client. Social workers can obtain written consent from an appropriate relative when necessary. What statement below is incorrect?

Accepted Answer

A) Social workers should inform participants of their right to withdraw from research and evaluation. 
B) Social workers should inform participants of any limits in confidentiality. 
C) All identifying information should be omitted when sharing research and evaluation. 
D) Informed consent only needs to have a line for signatures and state the name of the research.

Question 9

An administrator interviews a woman for a clinical social work position in a hospital setting. Mary is confined to a wheelchair, but quite competent in her area of expertise. The hospital is already handicapped accessible and will not pose a problem in the area of movement. Due to Mary's disability, she is required to get out of her chair and lay down for 30 minutes every 4 hours to keep her leg muscles from deteriorating. The administrator finds Mary highly qualified and hires her for the job. She is given two breaks during her shift with a private room to lie down. What did the administrator accomplish?

Accepted Answer

A) Getting a new office space when Mary is not using the room 
B) Provided a lower pay grade to make up for the cost of a hospital room 
C) Made reasonable accommodations to hire an individual based on qualifications 
D) Ensured a percentage of employees within the hospital were disabled

Exam 1: Administration

A casual lunchroom conversation among social work colleagues turns towards derogatory comments about a fellow worker. An administrator overhears the conversation and holds a consultation with the colleagues. What is the supervisor's response?

There has been a public emergency in a small town. First responders are called out to care for the injured. The social work administrator in a neighboring town calls his team of social workers in from their relaxing weekend. What is the administrator's duty?