Question 1

If a shipping document enclosed with an inventory delivery states "FOB shipping point", when would the title, or ownership, of the inventory pass to the veterinary practice?

Accepted Answer

A) when the merchandise is shipped 
B) when the merchandise is delivered to the veterinary practice 
C) upon receipt of payment 
D) when the merchandise is delivered to the shipper

Question 2

What system of the Food and Drug Administration has inadvertently promoted the off-label use of drugs, by making the cost of producing a drug so high that it is impractical for drug companies to introduce new drugs for species of animals with small numbers?

Accepted Answer

A) DEA 
B) FD&C 
C) CSA 
D) NADA

Question 3

In the Unites States court system, which of the following choices represents the type of court that is not found under the special courts title?

Accepted Answer

A) Traffic court 
B) Juvenile court 
C) Small claims court 
D) Probate court

Question 4

Another method of determining quality of service is to use the "critical incidence technique". What type of situation is a factor when using this technique?

Accepted Answer

A) Clients who leave a practice for whatever reason 
B) Satisfied clients 
C) Customer complaints 
D) Testimonials

Question 5

With regards to the human-companion animal bond, the American Veterinary Medical Association (AVMA) officially recognizes which of the following?

Accepted Answer

A) That the human companion animal bond has no significant relevance to veterinary medicine 
B) It fulfills only human needs in the form of physiological comfort 
C) The existence of the human-animal bond and its importance to client and community health 
D) That the human companion animal bond has only existed a short time

Question 6

The veterinary practice manager completes management activities in four distinct areas. These four basic management activities include all of the following EXCEPT for?

Accepted Answer

A) Personnel and human resource 
B) Economics and finance 
C) Operations and maintenance 
D) Evangelistic and personal

Question 7

When a client has pet health insurance, who does the privity of contract exist between?

Accepted Answer

A) The insurance company, veterinarian, and animal owner 
B) The veterinarian and the animal owner 
C) The insurance company and the veterinarian 
D) The insurance company and the animal owner

Question 8

Marketing that focuses on existing clientele, aiming to strengthen their bond with the practice and increase their demand for veterinary service is known as what?

Accepted Answer

A) Marketing communication 
B) Internal marketing 
C) Patient focus marketing 
D) External marketing

Question 9

Which of the following choices represent the two greatest operational costs of veterinary hospitals?

Accepted Answer

A) Veterinary salary and payroll 
B) Staffing and Inventory 
C) Malpractice insurance and unemployment compensation insurance 
D) Drugs and supplies

Question 10

Evergreen Animal Care Center issued a $5000 60-day note to a supplier, who discounted the note 12%. What are the proceeds from this note?

Accepted Answer

A) $4,900 
B) $4,400 
C) $5,000 
D) $5,100

Question 11

Which of the following is the correct term for a method of pricing that adjusts the sales price of an item as contemporaneously as possible to the sale, based on its most current replacement acquisition cost and regardless of how much was paid for the item?

Accepted Answer

A) Cost plus pricing 
B) Market oriented pricing 
C) Just in time pricing 
D) Premium pricing

Question 12

The National Labor Relations Act protects an employee's rights to do which of the following?

Accepted Answer

A) Take unpaid vacation 
B) Take paid or unpaid leave for medical reasons 
C) Discuss his/ her wages 
D) File a complaint against the employer

Question 13

Which of the following choices would be information that is included in the "Subjective" section of the progress notes?

Accepted Answer

A) Information that is based on fact, not opinion 
B) The sum of all information, whether based on opinion or fact 
C) Information related to owner observations, more opinion than fact 
D) Information relating to the differential diagnosis and tentative prognosis

Question 14

In the United States, which court is the lowest in the land, in the terms of authority?

Accepted Answer

A) Appellate court 
B) Court of appeals 
C) Magistrates court 
D) Special court

Question 15

In consideration of veterinary lawsuits, there are three types of damages that can be awarded. In addition to nominal and compensatory, which of the following choices is the third type of damages that can be awarded?

Accepted Answer

A) Punitive 
B) Veterinary 
C) Compensatory 
D) Altruistic

Question 16

When organizing staff meetings, the leader is responsible for which of the following?

Accepted Answer

A) Following an agenda and schedule 
B) Reviewing main points at the end of the meeting 
C) Appointing a note taker and circulating minutes 
D) All of the above

Question 17

If income and expenses are measured when the transactions occur, regardless of the physical flow of cash, then a hospital is operating on what accounting basis?

Accepted Answer

A) Just in time 
B) Accrual 
C) Balanced 
D) Cash

Question 18

A technique that is used to make people more open and expressive during communications is called what?

Accepted Answer

A) Communication dissemination 
B) Open dialogue training 
C) Telephone technique training 
D) Assertiveness training

Question 19

Managers that exhibit an analytic style of decision making have which of the following traits?

Accepted Answer

A) Greater tolerance for ambiguity 
B) Making decisions quickly 
C) Are very broad in their outlook and creative 
D) Rely heavily on meetings for communication

Question 20

In general, what is the professional attitude of veterinarians towards advertising?

Accepted Answer

A) Veterinarians are ethically prohibited from engaging in advertising 
B) Veterinarians are enthusiastic about exploring competitive advertising 
C) Veterinarians view advertising in a positive manner 
D) Veterinarians tend to be adverse to blatant forms of advertising

Exam 1: Certified Veterinary Practice Manager