Question 1

The San Diego Veterinary Medical Association was scrutinized for publishing fee survey results, adopting minimum fee schedules, and prohibiting members from accepting low cost spay / neuter patients. It was charged that this practice is a violation of Section 1 of which federal act?

Accepted Answer

A)  Grant Act
B)  Pharmaceutical Trade Act
C)  Sherman Act
D)  Free Trade Act C

Question 2

An effective veterinary appointment schedule should accomplish which of the following two goals?

Accepted Answer

A)  Be filled to capacity and no time overlap
B)  Keep the veterinarians as busy as possible and eliminate technical staff down time
C)  Eliminate client wait time and maximize efficiency of staff
D)  Client convenience and slots filled according to staffing availability C

Question 3

For the purpose of IRS audits, what type of tax professional is allowed, in addition to an attorney and a CPA) to represent the veterinarian?

Accepted Answer

A)  Enrolled agent
B)  Public accountant
C)  Bookkeeper
D)  Paralegal A

Question 4

The ability of a leader to influence their followers is based on which of the following?

Accepted Answer

A)  Ethics
B)  Reinforcement techniques
C)  Integrity
D)  Control

Question 5

When considering the paperwork required for court proceedings, what two things generally define case titles?

Accepted Answer

A)  Names of the parties to the lawsuit
B)  Names of the attorneys
C)  Two upper case Vs
D)  Names of the parties to the lawsuit and a small v

Question 6

A physiological deficiency that makes a certain outcome seem more favorable than others is called which of the following?

Accepted Answer

A)  A disorder
B)  A perception
C)  A need
D)  A preference

Question 7

What leadership theory attempts to explain the distinctive characteristics that account for leadership effectiveness?

Accepted Answer

A)  Effective Leadership Theory
B)  Leadership Trait Theory
C)  Characteristic Leadership Theory
D)  Group Trait Theory

Question 8

Which of the following is a general rule of debits and credits in the balances of accounts?

Accepted Answer

A)  The normal balance of an account is indicated by the side (debit or credit)  that does not receive an increase
B)  The sum of increases recorded in an account is usually less than the sum of decreases
C)  Transactions are initially entered into a record called a journal
D)  The sum of debits is always equal to the sum of credits

Question 9

Which federal regulatory agency has jurisdiction over the manufacturing, distribution, and labeling of rodenticides, pesticides, and germicides?

Accepted Answer

A)  The Food and Drug Administration
B)  The Drug Enforcement Agency
C)  The Environmental Protection Agency
D)  The United States Department of Agriculture

Question 10

Marketing that occurs through any unpaid communication conveyed through the media, such as newspaper, radio, or television, is known as what type of marketing?

Accepted Answer

A)  Targeted letters
B)  Personal selling
C)  Publicity marketing
D)  Special events

Question 11

What type of compensation programs pays employees on the bases of their skills, knowledge and behavior?

Accepted Answer

A)  Pay for performance
B)  Technical based
C)  Time on the job
D)  Competency based

Question 12

The Immigration reform and Control Act requires that all employers complete verification on immigration and naturalization. What type of documents, by law, can a manager examine in order to fulfill this obligation?

Accepted Answer

A)  Driver's license, social security card
B)  Birth certificate, certificate of naturalization or any valid passport
C)  Resident alien card (green card) 
D)  All of the above

Question 13

The employee Polygraph Protection Act of 1988 prohibits which of the following?

Accepted Answer

A)  An employer from asking the employee to take a polygraph test
B)  An employee from refusing to submit to a polygraph test if good cause exists
C)  An employer from forcing an employee to take a polygraph test
D)  An employee from refusing to submit to a polygraph test when they are handling money

Question 14

Karen, the practice manager, oversees all aspects of ABC Animal Hospital. Karen is viewed as being a dreamer; she does not understand all aspects of the veterinary business, but always completes her job. Employees tend to be rude to Karen in their dealing with her. Under the Contingency Leadership Theory, what type of leadership style does Karen have?

Accepted Answer

A)  Situational
B)  Task oriented
C)  Motivational
D)  Relationship oriented

Question 15

All of the following are a minimum published standard, as established by the American Animal Hospital Association, in regards to animal housing EXCEPT for which one?

Accepted Answer

A)  Patients are walked frequently enough to avoid elimination in their cage.
B)  Bedding is provided and is appropriate to the condition of the patient as well as relative to their size and weight.
C)  Patients should have adequate food and water available at all times
D)  Patients in the practice for medical care are segregated from those requiring other services such as boarding, grooming, or socialization.

Question 16

Which division of the United States Department of Labor is responsible for enforcing the Fair Labor and Standards Act?

Accepted Answer

A)  Occupational Licensing Division
B)  Code Enforcement Division
C)  Wage and Hour Division
D)  Labor Standard Division

Question 17

Which of the following is the correct term for a name, term, symbol, or any unique factor that identifies an individual product or service, and sets them apart from the competition?

Accepted Answer

A)  Brand
B)  DBA
C)  Differential benefit
D)  AIDA model

Question 18

The Source-Oriented Medical Record (SOMR) consists of data that is entered on the patient medical record in what format?

Accepted Answer

A)  Alphabetically, by medical problem
B)  Chronologically, by each identified health problem
C)  Chronologically, by office visit or period of hospitalization
D)  Alphanumerically, by diagnostic code

Question 19

The ancillary services expense account (from the American Animal Hospital Association's chart of accounts) details expenses that occur from which of the following activities?

Accepted Answer

A)  Office visits
B)  Surgery
C)  Vaccinations
D)  Boarding

Question 20

If an employee time card report that during the course of one day that they worked from 8:00 - 12:00, and 3:00 - 7:00, how many hours would they be paid for that day?

Accepted Answer

A)  8
B)  10
C)  12
D)  8 plus 2 hour's overtime

Exam 1: Certified Veterinary Practice Manager