Question 1

You are having trouble connecting to the Internet. You are not able to determine whether it is the modem or the configuration that is causing the problem. Which of the following should you do to determine whether the modem is working properly?

Accepted Answer

A) Run modem diagnostics using the moddiag command-line utility. 
B) Check the modem diagnostics log that is created in \Windows\System32\Moddiag. 
C) Run modem diagnostics using the testcomm command-line utility. 
D) Click the Query Modem button in the Diagnostics tab of the Modem Properties dialog box.

Question 2

You are working as an administrator at an organization. All users have video capture cards and USB-connected digital video cameras connected to their computer. They have used the built-in Windows XP Professional drivers to install these devices. Last week one of the users updated her drivers from the manufacturer's website. After the drive update, she rebooted the computer and received an error message stating that a service or driver failed to start. Once logged in, the user noticed that the video capture card and digital video camera was inaccessible. What should be your first step to get the devices to work?

Accepted Answer

A) Restart her computer using the last known good configuration. 
B) Restart her computer by using the Recovery console and disable the new set of drivers. 
C) Select the Roll Back Driver option in the device's properties in the Device Manager. 
D) Reseat the devices.

Question 3

You are attempting to perform a new manual installation of Windows XP on a system that has Windows Me installed. During the setup, an error message is displayed on the screen. You clear the error message box before reading it. You later feel that you should have read the error message. Which of the following log files allows you to read the details of the error?

Accepted Answer

A) Comsetup.log 
B) IIS6.log 
C) Tsoc.log 
D) Setuperr.log

Question 4

You work as a systems administrator at your organization. All client computers run Windows XP Professional. A newly-purchased client computer has been assigned to you for pre-installation purposes. It has two physical hard drives. You successfully installed Windows XP Professional on one physical disk. To make the computer fault tolerant, you want to create a mirrored volume. What should you do?

Accepted Answer

A) Convert both disks to Dynamic volumes and create a mirrored volume using the Create Volume Wizard. 
B) Make use of an NTFS format for the second volume, log on as administrator, and create the mirrored volume via the Create Volume Wizard. 
C) Create the mirrored volume via the Create Volume Wizard and then synchronize the Mirror with the mirrored volume. 
D) Windows XP does not support mirrored volumes.

Question 5

Your computer is running Windows XP Professional with Service Pack 1 installed without the Internet Connection Firewall or ICF enabled. You frequently use the Remote Desktop feature to connect to your home computer. A couple of days ago, all computers at your office were upgraded to Service Pack 2 versions. After the upgrade, you are not able to connect to your home computer. Which of the following could fix the problem?

Accepted Answer

A) Uninstall the Service pack on the computer.Remote Desktop is disabled with Service Pack by default. 
B) Remote Desktop should be added to the list of Windows Firewall exceptions. 
C) Reselect the Allow Users to Remotely Connect to this Computer check box on the Remote tab of the System Properties dialog. 
D) Re-enable Remote Desktop,

Question 6

David wants to upgrade a group of twenty Windows 98 computers to the Windows XP operating system. He has already created an answer file for the unattended installation. The hard drives are currently FAT32 partitions. What should he do in order to convert these partitions to NTFS as part of the installation process?

Accepted Answer

A) Use [Unattended]FileSystem=ConvertNTFS in the answer file. 
B) Replace the old hard drives with new ones and then install XP. 
C) Use [Unattended]FileSystem=NTFS in the answer file. 
D) Type convert NTFS in the command prompt on every computer.

Question 7

You are in the process of short-listing Windows 98 computers that have enough hardware to be upgraded to Windows XP Professional. Although all computers easily certify for an upgrade in terms of the hard drive space, some of them do not have enough RAM. What is the minimum amount of memory and processor speed required to upgrade to Windows XP Professional?

Accepted Answer

A) RAM 32 MB and processor 233 MHz 
B) RAM 64 MB and processor 300 MHz 
C) RAM 64 MB and processor 233 MHz 
D) RAM 64 MB and processor 466 MHz

Question 8

You are using a Remote Desktop connection to send some data to a branch office using a dial-up connection. Which of the following Remote Desktop performance options must be enabled to optimize performance across slow dial-up connections?

Accepted Answer

A) Desktop Composition 
B) Show Contents of Window While Dragging 
C) Menu and Window Animation 
D) Bitmap Caching

Question 9

All the members of your team are requesting processor upgrades on their computers. You test the computers by monitoring the processor activity using the Processor > %Processor Time counter. What average value for this counter would indicate a processor bottleneck?

Accepted Answer

A) Over 10% 
B) Over 85% 
C) Over 60% 
D) Over 50%

Question 10

You perform a clean installation of Windows XP Professional on ten computers and add them to a workgroup named 'Jane.' All of the computers in this workgroup are configured to require a user name and password for login. Thirty days after the installation, all users in the workgroup report that they cannot log on to their computers. How should you fix this problem?

Accepted Answer

A) Log on as a local administrator on every computer and reset the user password at the next logon. 
B) Restart each computer in safe mode and change the local account policy expiration from 30 days to zero days. 
C) Use the Windows Product Activation Wizard on all computers to activate Windows XP Professional via the Microsoft Clearing House. 
D) Restart each computer in safe mode and use the restore point that was created after the clean installation of Windows XP Professional.

Question 11

Which of the following Windows XP Professional built-in tools gives you the ability to connect to another computer's desktop to share the desktop?

Accepted Answer

A) Remote Desktop 
B) Desktop Sharing 
C) Sharing Desktop 
D) Remote Viewer

Question 12

You are the network administrator at your organization. The organization has four print devices located in a printer room. You want to configure the printing environment so that print jobs are sent to the first print device that is available. What requirement must be met if you want to use a printer pool?

Accepted Answer

A) Configure all of your print devices to use the same print driver. 
B) Place the printers in different physical locations. 
C) Configure all of your print devices to be network printers. 
D) Configure all your print devices to use the same port.

Question 13

You are the network administrator at your organization. All the computers in the Sales department use Windows XP Professional. You are planning to make several configuration changes to these computers to enhance their performance. However, prior to making these changes, you want to create a restore point that can be used in case the configuration changes fail. How should you go about creating a restore point?

Accepted Answer

A) Use the System Restore Wizard in the System Tools program group. 
B) Use the System Restore Wizard in Device Manager. 
C) Use the Recovery Console in Control Panel. 
D) Use the System File Recovery utility in Control Panel.

Question 14

You are the desktop administrator in your organization. All employees use Windows XP Professional computers. A user installs printer and scanner hardware on her new laptop. A couple of days later, the user finds an updated printer driver and installs it. She reboots the computer and receives an error message that states "STOP.IRQL_NOT_LESS_OR_EQUAL" on a blue screen. She restarts the computer again and receives the same error message. What should you do to fix this problem?

Accepted Answer

A) Restart the computer in safe mode. 
B) Log on as a local administrator and modify the Driver Signing Options. 
C) Restart using Recovery console. 
D) Restart with the Last Known Good Configuration.

Question 15

You have installed a new photo editing application on all Windows XP Professional computers in the graphics department. After the installation, performance on all computers is significantly slowed. In an attempt to resolve the problem, you uninstall the photo editing application and restart the computers. However, performance is still not improved. You want to ensure that you preserve all data and computer settings while returning the computers to previously working condition as quickly as possible. What should you do?

Accepted Answer

A) Restore Windows XP Professional by using the most current system restore point. 
B) Restart the computer with the Last Known Good Configuration. 
C) Use the Disk Defragmenter on the computer's hard disk. 
D) Restore Windows XP Professional by using an Automated System Recovery (ASR) backup.

Question 16

Jack is working as an administrator for a small network. One of the users on the network has configured ICS on his computer. He is able to access the internet, but is not able to access local resources. Which of the following could be the most likely cause of the issue?

Accepted Answer

A) ICS has reset his IP address. 
B) Another connection is open. Disconnect this open Internet connection. 
C) ICS has modified his computer name. It needs to be restored. 
D) ICS will allow him to access the Internet only, and not the local resources.

Question 17

You upgrade a client computer from Microsoft Windows NT workstation 4.0 to Windows XP Professional. After the upgrade, the user reports that his computer now starts with Display settings of 640 x 480 screen resolution and 16 colors. He is unable to change these display settings or select Windows XP themes. How should you fix this problem?

Accepted Answer

A) On the Color Management tab in the Advanced Display settings, add the color profile for the user's monitor. 
B) Roll back the current video adapter driver to the previous Windows NT workstation 4.0 video adapter driver version. 
C) Update the video adapter driver to support increased screen resolution and color depth. 
D) Reseat the video adapter on the computer.

Question 18

Which of the following tabs under the System Configuration utility can be used to prevent unwanted programs from automatically starting when the computer boots?

Accepted Answer

A) System.ini 
B) Boot.ini 
C) Service 
D) Startup

Question 19

Jack installs a fax service with the default options on his Windows XP Professional computer. His computer is configured to use an internal fax modem. He can successfully send faxes from his computer, but the computer's fax monitor never answers incoming calls. How should you fix this issue?

Accepted Answer

A) Use the Fax console to redirect faxes to the My Faxes folder. 
B) Reinstall the Fax service, selecting the option to receive faxes. 
C) Use the Fax Configuration Wizard to enable the fax modem to receive faxes. 
D) The fax modem is faulty. Replace it.

Question 20

You are working as an IT support technician in an organization. Your work requires you to carry a laptop to employee cubicles to analyze and fix issues. You want to use a laptop setting that will not drain the battery too much while your applications aren't running. Which of the following should you do?

Accepted Answer

A) Configure the laptop to go into standby mode. 
B) Log off the laptop when you are not using it actively. 
C) Use the Power Options in Control Panel to select the Max Battery power scheme. 
D) Enable Hibernation and create a power scheme that causes the laptop computer to hibernate whenever the computer is not used for a suitable period of time.

Exam 1: Mcsa -Xp