Question 1

If a guest comes in with a designated driver who is not drinking, do you need to check both of their IDs?

Accepted Answer

A)  No. You only need to check identification for whoever is actually consuming alcohol.
B)  Yes. You should have a record of who the designated driver is in case there is legal trouble later on.
C)  It depends on the establishment's policies.
D)  A and C D

Question 2

Even if a customer's ID appears valid, you maintain the legal right to refuse him or her service if you still suspect he or she is a minor.

Accepted Answer

A) True 
 B)False  True

Question 3

A customer presents an ID with a large crack running down the side that makes it difficult to see the photo clearly. Is the ID valid?

Accepted Answer

A)  Only if the customer can accurately answer questions about his or her residence, birthdate, etc.
B)  Only if the physical description on the card matches the customer.
C)  No, not with a crack in it.
D)  It might be, but the bartender/server still has the right to refuse it. D

Question 4

There are 13 states that allow drivers to get non-photo licenses if they conflict with their religious beliefs. If you work in one of these states, does this mean you have to accept a non-photo license as valid identification?

Accepted Answer

A)  Yes. If it's OK with the state, it should be OK with you.
B)  You only have to accept it if the customer can prove that he or she currently follows those religious beliefs.
C)  No. When it comes to selling alcohol, it is unwise to ever accept a non-photo ID.
D)  You should only accept it if the person's face is covered in real life.

Question 5

An electronic ID card scanner is a great alternative to checking IDs with just your eyes and hands.

Accepted Answer

A) True 
 B)False

Question 6

If you are given a fake ID, what should you do?

Accepted Answer

A)  Confiscate it.
B)  Follow any specific policies your establishment may have.
C)  Refuse service to the customer.
D)  All of the above.

Question 7

You should call the police when you encounter an underage customer with a fake ID.

Accepted Answer

A) True 
 B)False

Question 8

You are handed an ID that does not have the person's signature on it. What should you assume here?

Accepted Answer

A)  The ID was issued before signatures became standard.
B)  The person is a minor.
C)  The ID is a fake.
D)  The ID is from a state that does not require signatures on its identification cards.

Question 9

What does an ID reader/scanner actually do?

Accepted Answer

A)  Detects holograms and other hidden images
B)  Reads the expiration date and confirms the ID's validity
C)  Determines whether or not the ID belongs to a minor
D)  Reads and displays information coded into the ID's magnetic strips or barcodes

Question 10

When Joel asks to see a customer's ID, the customer says he or she is currently awaiting a new driver license but has a temporary paper one. Should Joel accept the temporary license?

Accepted Answer

A)  Yes. A temporary driver license is just as good as a permanent one when it is issued by the state.
B)  No. A temporary driver license is not considered valid when it comes to purchasing alcohol.
C)  It depends on the establishment's policies.

Question 11

Which of the following is not one of the features added to driver licenses that states often use to prevent counterfeiting?

Accepted Answer

A)  Holograms
B)  Background images
C)  Scan-able barcodes
D)  Digitally blurred driver photos

Question 12

A patron is trying to show you his or her driver license on a smart phone instead of giving over a physical card version of it. What do you do?

Accepted Answer

A)  Ask for the physical card instead and tell him or her you will only accept that.
B)  Ask for the physical card, but if he or she does not have it take a closer look at the phone copy.
C)  Ask to hold his or her phone and look over the license image carefully.
D)  Make sure everyone else he or she is with is over 21.

Question 13

When asking a customer details about his or her ID card, you jokingly ask what the ID number is. To your surprise, he or she easily rattles off the entire number. Can he or she be served now?

Accepted Answer

A)  No
B)  Yes
C)  Only if you've already asked him or her his zip code and address

Question 14

A customer's out-of-state ID is larger than a credit card, but other than that it seems to check out. What should you assume here?

Accepted Answer

A)  You can go ahead and serve him or her since IDs are not the same size in every state.
B)  The ID is probably a fake.
C)  It is a state-issued ID for a minor.
D)  None of the above.

Question 15

An immigration card is considered to be an acceptable form of identification in some areas of the U.S.

Accepted Answer

A) True 
 B)False

Question 16

A customer shows you an ID with some holes punched through it. What should you assume in this case?

Accepted Answer

A)  The customer is of legal drinking age.
B)  The customer is a minor.
C)  The holes are nothing more than accidental wear and tear to the ID.
D)  The ID is no longer valid.

Question 17

While examining an ID, you notice that the customer is wearing the exact same clothes as in their photo and has the same hairstyle. What might you assume here?

Accepted Answer

A)  It's just a coincidence.
B)  The ID was made earlier that day and could be a fake, or he or she is using someone else's ID and trying to look more like that person.
C)  The customer does not own many clothes or have much of an imagination when it comes to hairstyles.
D)  The colors in the ID photo are off, and the customer is not really wearing the same color shirt.

Question 18

If a customer leaves the establishment only to return later, should he or she expect to have his or her ID checked again?

Accepted Answer

A)  No. The establishment should have stamped his or her hand to allow reentry.
B)  Only if he or she comes in with a different group of people.
C)  No. Once an ID is checked it would be rude to check it again.
D)  Yes. Employees cannot remember everybody, and checking it again also ensures that he or she did not lend it to someone else.

Question 19

When examining a customer's ID, what factors should you be checking?

Accepted Answer

A)  The birthdate, the ID's expiration date, the photo (to see if it matches the customer's face) , and the authenticity of the ID's look and feel
B)  The expiration date and how authentic the ID appears
C)  The birthdate is the only factor that really matters
D)  Whether the ID is horizontal, since this type is only given to people 21 and older

Question 20

Which of the following is a valid form of identification when ordering alcohol at a bar or restaurant?

Accepted Answer

A)  Birth certificate
B)  School ID card
C)  Voter registration card
D)  None of the above

Exam 3: Checking ID

If a guest comes in with a designated driver who is not drinking, do you need to check both of their IDs?

Even if a customer's ID appears valid, you maintain the legal right to refuse him or her service if you still suspect he or she is a minor.

A customer presents an ID with a large crack running down the side that makes it difficult to see the photo clearly. Is the ID valid?

There are 13 states that allow drivers to get non-photo licenses if they conflict with their religious beliefs. If you work in one of these states, does this mean you have to accept a non-photo license as valid identification?

An electronic ID card scanner is a great alternative to checking IDs with just your eyes and hands.

If you are given a fake ID, what should you do?

You should call the police when you encounter an underage customer with a fake ID.

You are handed an ID that does not have the person's signature on it. What should you assume here?

What does an ID reader/scanner actually do?

When Joel asks to see a customer's ID, the customer says he or she is currently awaiting a new driver license but has a temporary paper one. Should Joel accept the temporary license?

Which of the following is not one of the features added to driver licenses that states often use to prevent counterfeiting?

A patron is trying to show you his or her driver license on a smart phone instead of giving over a physical card version of it. What do you do?

When asking a customer details about his or her ID card, you jokingly ask what the ID number is. To your surprise, he or she easily rattles off the entire number. Can he or she be served now?

A customer's out-of-state ID is larger than a credit card, but other than that it seems to check out. What should you assume here?

An immigration card is considered to be an acceptable form of identification in some areas of the U.S.

A customer shows you an ID with some holes punched through it. What should you assume in this case?

While examining an ID, you notice that the customer is wearing the exact same clothes as in their photo and has the same hairstyle. What might you assume here?

If a customer leaves the establishment only to return later, should he or she expect to have his or her ID checked again?

When examining a customer's ID, what factors should you be checking?

Which of the following is a valid form of identification when ordering alcohol at a bar or restaurant?