Question 1

Which of the following is the best practice for a group when it begins a meeting?

Accepted Answer

A)  Wait until all participants arrive. 
B)  Give a quick recap to anyone who arrives late. 
C)  Establish ground rules. 
D)  Start voting on items prior to holding any discussion.

Question 2

The ____________________ of a phone call should name the person being called, identify the caller and his or her affiliation, and provide a brief explanation of the reason for the phone call.

Accepted Answer

The answer of The ____________________ of a phone call should...

Question 3

What is the ideal number of participants for most groups?

Accepted Answer

A)  Two 
B)  Four to five 
C)  Ten 
D)  There is no "ideal" number; more is always better.

Question 4

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

Accepted Answer

A)  time zone barriers. 
B)  the need for written messages. 
C)  the necessity of a cordial, friendly greeting. 
D)  prompt responses.

Question 5

To connect with distant team members across borders and time zones, many organizations are creating ____________________ teams. These teams work interdependently with a shared purpose across space, time, and organizational boundaries using technology.

Accepted Answer

The answer of To connect with distant team members across...

Question 6

The list of topics to be discussed at a meeting is called a(n) ____________________.

Accepted Answer

The answer of The list of topics to be discussed...

Question 7

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

Accepted Answer

A)  a refreshment list. 
B)  an explanation of the leader's position on each of the agenda topics. 
C)  any premeeting preparation expected of participants. 
D)  All answer choices should be included on a meeting agenda.

Question 8

E-mail has made telephone use obsolete in the corporate world.

Accepted Answer

A) True 
 B)False

Question 9

The ____________________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

Accepted Answer

The answer of The ____________________ are a record of points...

Question 10

Which statement about professionalism is most accurate?

Accepted Answer

A)  Professionalism refers to those behaviors exhibited only to customers. 
B)  Professionalism describes desirable workplace behavior. 
C)  Professionalism emphasizes hard skills or technical knowledge desired by employers. 
D)  Professionalism is important only in large companies.

Question 11

Which of the following is the best advice to follow when dealing with conflict in a team?

Accepted Answer

A)  Look for areas of mutual agreement. 
B)  To promote individuality, focus on the person rather than the task. 
C)  Do not allow team members to speak their minds because too many ideas could prevent the group from reaching its goal. 
D)  Avoid conflict completely and let the chips fall where they may.

Question 12

Which of the following statements about workplace criticism is most accurate?

Accepted Answer

A)  When receiving criticism, individuals should focus on their feelings rather than on the content of the criticism. 
B)  Most individuals like to give and receive criticism. 
C)  Giving and receiving criticism is a normal occurrence in the business world. 
D)  In today's workplace, only managers must give criticism.

Question 13

Your vocal quality sends only verbal messages.

Accepted Answer

A) True 
 B)False

Question 14

Many organizations are using virtual teams to exchange ideas and make decisions.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements about the power of the human voice is most accurate?

Accepted Answer

A)  The voice sends only verbal messages to receivers. 
B)  Individuals can learn to change their voice to make it more effective and powerful. 
C)  No correlation exists between the voice and perceived authority and trust. 
D)  All answer choices are accurate statements about the human voice.

Question 16

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

Accepted Answer

A) True 
 B)False

Question 17

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers. What advice should she follow to demonstrate professional cell phone use?

Accepted Answer

A)  Talk openly and freely on her cell phone in any location and at any time. 
B)  Select a unique ringtone such as the music and lyrics to her favorite song so that she can recognize when her phone is ringing. 
C)  Speak louder so that her receiver can hear her and her ideas. 
D)  Screen incoming calls if she is busy.

Question 18

What term describes groups of people who collaborate with one another to accomplish a shared task across space, time, and organizational boundaries using technology?

Accepted Answer

A)  Blogs 
B)  Virtual teams 
C)  Team players 
D)  Social networking

Question 19

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

Accepted Answer

A)  Five or fewer 
B)  Ten or fewer 
C)  Thirty or fewer 
D)  An unlimited number of participants

Question 20

Today's workers attend more meetings than ever.

Accepted Answer

A) True 
 B)False

Exam 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Which of the following is the best practice for a group when it begins a meeting?

The ____________________ of a phone call should name the person being called, identify the caller and his or her affiliation, and provide a brief explanation of the reason for the phone call.

What is the ideal number of participants for most groups?

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

To connect with distant team members across borders and time zones, many organizations are creating ____________________ teams. These teams work interdependently with a shared purpose across space, time, and organizational boundaries using technology.

The list of topics to be discussed at a meeting is called a(n) ____________________.

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

E-mail has made telephone use obsolete in the corporate world.

The ____________________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

Which statement about professionalism is most accurate?

Which of the following is the best advice to follow when dealing with conflict in a team?

Which of the following statements about workplace criticism is most accurate?

Your vocal quality sends only verbal messages.

Many organizations are using virtual teams to exchange ideas and make decisions.

Which of the following statements about the power of the human voice is most accurate?

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers. What advice should she follow to demonstrate professional cell phone use?

What term describes groups of people who collaborate with one another to accomplish a shared task across space, time, and organizational boundaries using technology?

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

Today's workers attend more meetings than ever.