Question 1

How do recruiters and employers view the importance of professional behavior in the workplace?

Accepted Answer

A)   Although recruiters are impressed with applicants who speak and write well, a candidate's technical expertise is all that matters.
B)   Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.
C)   Professionalism and soft skills are important only in service-oriented fields.
D)   Team, communication, and people skills are low priorities for most recruiters and employers. B

Question 2

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Accepted Answer

A)   Hang up and call back later; her client won't want to be bothered with having to listen to a message.
B)   Speak as quickly as possible to make her message more concise.
C)   Smile when leaving her message to add warmth to her voice.
D)   Leave a complete message, including confidential details about the project Leticia is working on, to make her message as useful as possible. C

Question 3

Withdrawing from a group is viewed as an effective technique to deal with group differences.

Accepted Answer

A) True 
 B)False  False

Question 4

The term "professionalism" refers to desirable workplace behavior.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the best advice regarding workplace conversation?

Accepted Answer

A)   To personalize your conversations, always use first names when addressing supervisors, customers, and coworkers.
B)   Be courteous and attentive when conversing with managers, colleagues, subordinates, and customers.
C)   Bring up controversial topics such as politics or religion as often as possible to show your intelligence.
D)   To demonstrate that you are human, feel free to complain about your colleagues, friends, and job when you need to vent.

Question 6

Speakers should avoid "uptalk" in the workplace because it makes them appear weak and tentative.

Accepted Answer

A) True 
 B)False

Question 7

____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.

Accepted Answer

The answer of ____________________ is the habit of using a...

Question 8

What is the first thing you should do before making a business telephone call?

Accepted Answer

A)   Prepare an appropriate opening.
B)   Ask yourself if the phone call is necessary.
C)   Decide what you're going to say after the receiver answers.
D)   Write down the ideas you want to discuss so that you don't forget them.

Question 9

Which of the following statements about professionalism is most accurate?

Accepted Answer

A)   Demonstrating etiquette is important in the office and online.
B)   No correlation exists between professional behavior and workplace success.
C)   Employees must demonstrate professional behavior only when communicating face-to-face with others.
D)   Professionalism is important for employees in only Fortune 500 companies.

Question 10

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

Accepted Answer

A)   soft and hard skills.
B)   self-actualization and self-control.
C)   sharing and collegiality.
D)   education and training.

Question 11

If you receive constructive criticism on the job, you should focus on your feelings as much as possible.

Accepted Answer

A) True 
 B)False

Question 12

In what phase of team development do members select alternatives, analyze effects, implement their plan, and manage their project?

Accepted Answer

A)   Forming
B)   Norming
C)   Storming
D)   Performing

Question 13

You should identify the extension when transferring a call.

Accepted Answer

A) True 
 B)False

Question 14

You must demonstrate professionalism only in face-to-face interactions.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements about professionalism in the workplace is most accurate?

Accepted Answer

A)   Unprofessional behavior affects only the individual who displays it.
B)   More organizations are establishing procedures or policies to encourage professionalism.
C)   Employees need to exhibit professional behavior only when working at their desks.
D)   You exhibit professional behavior only through nonverbal actions such as dressing appropriately or maintaining eye contact with others.

Question 16

Companies use virtual meetings to

Accepted Answer

A)   save travel costs.
B)   reduce employee fatigue.
C)   connect dispersed participants.
D)   All answer choices provide reasons companies use virtual meetings.

Question 17

No one should leave a meeting without a full understanding of what was accomplished.

Accepted Answer

A) True 
 B)False

Question 18

Effective businesspeople use ____________________ mail to intercept and screen incoming calls.

Accepted Answer

The answer of Effective businesspeople use ____________________ mail to intercept...

Question 19

Which of the following statements about the end of a meeting is most accurate?

Accepted Answer

A)   A meeting should end only when participants have discussed all agenda items.
B)   The leader should provide a summary of accomplishments and a review of action items.
C)   The leader should remind participants that they are responsible for taking their own minutes.
D)   Participants should pass their assigned tasks on to someone who did not attend.

Question 20

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

Accepted Answer

A)   A grasp of workplace etiquette
B)   An eagerness to learn
C)   The ability to work effectively as part of a team
D)   Proficiency in using a variety of computer software packages

Exam 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

How do recruiters and employers view the importance of professional behavior in the workplace?

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Withdrawing from a group is viewed as an effective technique to deal with group differences.

The term "professionalism" refers to desirable workplace behavior.

Which of the following is the best advice regarding workplace conversation?

Speakers should avoid "uptalk" in the workplace because it makes them appear weak and tentative.

____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.

What is the first thing you should do before making a business telephone call?

Which of the following statements about professionalism is most accurate?

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

If you receive constructive criticism on the job, you should focus on your feelings as much as possible.

In what phase of team development do members select alternatives, analyze effects, implement their plan, and manage their project?

You should identify the extension when transferring a call.

You must demonstrate professionalism only in face-to-face interactions.

Which of the following statements about professionalism in the workplace is most accurate?

Companies use virtual meetings to

No one should leave a meeting without a full understanding of what was accomplished.

Effective businesspeople use ____________________ mail to intercept and screen incoming calls.

Which of the following statements about the end of a meeting is most accurate?

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?