Question 1

Developing a diverse staff that can work together cooperatively is one of the biggest challenges facing business organizations today.

Accepted Answer

A) True 
 B)False

Question 2

____________________ means learning about beliefs and practices different from our own and appreciating them. One of the best ways to develop this trait is to practice empathy.

Accepted Answer

The answer of ____________________ means learning about beliefs and practices...

Question 3

Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.

Accepted Answer

A) True 
 B)False

Question 4

Which statement about today's workplace is most accurate?

Accepted Answer

A)  Employees can expect to have more managers. 
B)  Very few businesses involve employees in decision making. 
C)  Today's employees can expect to interact with people from many cultures. 
D)  Businesses use social media only to interact with customers.

Question 5

Only managers and business executives need strong communication skills.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not an example of a soft skill?

Accepted Answer

A)  Communicating effectively 
B)  Tabulating statistical information 
C)  Solving problems 
D)  Making ethical decisions

Question 7

Learning about beliefs and practices different from our own and appreciating them means displaying

Accepted Answer

A)  tolerance. 
B)  individualism. 
C)  stereotyping. 
D)  gender norming.

Question 8

An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is demonstrating an example of

Accepted Answer

A)  ethnocentrism. 
B)  tolerance. 
C)  stereotyping. 
D)  a cultural norm.

Question 9

An oversimplified perception of a behavior pattern or characteristic applied to entire groups is a(n) ____________________.

Accepted Answer

The answer of An oversimplified perception of a behavior pattern...

Question 10

Most people think that the best predictor of a speaker's true feelings is his or her

Accepted Answer

A)  facial expressions. 
B)  posture. 
C)  gestures. 
D)  eyes.

Question 11

Communicators from North America, Scandinavia, and Germany tend to be logical, analytical, and action oriented. They also depend little on the context of a situation to convey their meaning. These communicators represent what kind of culture?

Accepted Answer

A)  High-context 
B)  Primitive 
C)  Ancient 
D)  Low-context

Question 12

If you want to become a better listener, your first step is to stop talking.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about today's business environments is most accurate?

Accepted Answer

A)  The number of telecommuting employees is expected to decline in the future. 
B)  All companies assign offices for employees. 
C)  Many employees today no longer need an office; they can work anytime and anywhere. 
D)  Workers today spend more time in offices than workers in the past.

Question 14

Working with people from other cultures will require tolerance. One of the best ways to become more tolerant is by

Accepted Answer

A)  practicing empathy. 
B)  increasing your individualism. 
C)  encouraging ethnocentrism. 
D)  knowing your communication style.

Question 15

Which of the following is a benefit of a diverse work environment?

Accepted Answer

A)  Being better ability to create the products desired by consumers 
B)  Experiencing fewer discrimination lawsuits, fewer union clashes, and less government regulatory action 
C)  Improving employee relationships and increasing productivity 
D)  All are benefits of a diverse work environment.

Question 16

The first step in learning intercultural skills is being aware of your own culture and how it contrasts with others.

Accepted Answer

A) True 
 B)False

Question 17

Greg will be the student speaker for graduation. To ensure that his nonverbal cues support his verbal message, he should ask friends and family to monitor his conscious and unconscious body movements and gestures.

Accepted Answer

A) True 
 B)False

Question 18

The most important cultural dimension is

Accepted Answer

A)  power distance. 
B)  communication style. 
C)  time orientation. 
D)  context.

Question 19

Which of the following statements is most accurate?

Accepted Answer

A)  Very few management problems are related to listening. 
B)  The average person remembers nearly three quarters of what he or she hears following a 10-minute presentation. 
C)  We misinterpret, misunderstand, or change very little of what we hear. 
D)  Most people are not very good listeners.

Question 20

Every country has a unique culture or common heritage that

Accepted Answer

A)  teaches its members how to behave and conditions their reactions. 
B)  results from a common gene pool. 
C)  is created by a structured educational system. 
D)  comes from an orderly system of government and laws.

Exam 1: Communicating in the Digital Age Workplace

Developing a diverse staff that can work together cooperatively is one of the biggest challenges facing business organizations today.

____________________ means learning about beliefs and practices different from our own and appreciating them. One of the best ways to develop this trait is to practice empathy.

Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.

Which statement about today's workplace is most accurate?

Only managers and business executives need strong communication skills.

Which of the following is not an example of a soft skill?

Learning about beliefs and practices different from our own and appreciating them means displaying

An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is demonstrating an example of

An oversimplified perception of a behavior pattern or characteristic applied to entire groups is a(n) ____________________.

Most people think that the best predictor of a speaker's true feelings is his or her

Communicators from North America, Scandinavia, and Germany tend to be logical, analytical, and action oriented. They also depend little on the context of a situation to convey their meaning. These communicators represent what kind of culture?

If you want to become a better listener, your first step is to stop talking.

Which of the following statements about today's business environments is most accurate?

Working with people from other cultures will require tolerance. One of the best ways to become more tolerant is by

Which of the following is a benefit of a diverse work environment?

The first step in learning intercultural skills is being aware of your own culture and how it contrasts with others.

Greg will be the student speaker for graduation. To ensure that his nonverbal cues support his verbal message, he should ask friends and family to monitor his conscious and unconscious body movements and gestures.

The most important cultural dimension is

Which of the following statements is most accurate?

Every country has a unique culture or common heritage that