Question 1

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Accepted Answer

A) True 
 B)False

Question 2

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

Accepted Answer

A)  Cross-functional team 
B)  Fast-cycle team 
C)  Brainstorming team 
D)  Skunkwork 
E)  New-venture team

Question 3

Which approach to change implementation should be used when a crisis exists?

Accepted Answer

A)  Education 
B)  Participation 
C)  Coercion 
D)  Top management support 
E)  None of these

Question 4

There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups.

Accepted Answer

A)  Team building 
B)  Survey feedback 
C)  Intergroup activities 
D)  Process-Consultation activities 
E)  Symbolic management

Question 5

Centralization and short time horizon are primarily used by creative organizations.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is NOT a characteristic of a creative individual?

Accepted Answer

A)  Conceptual fluency 
B)  Undisciplined exploration 
C)  Persistence and focused approach 
D)  Authorization and dependent 
E)  All of these are characteristic of a creative individual

Question 7

Communication and education tactic to change implementation should be used when:

Accepted Answer

A)  initiators clearly have power. 
B)  group has power over implementation. 
C)  change is technical. 
D)  users need to feel involved. 
E)  group will lose out in change.

Question 8

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

Accepted Answer

A)  Organizational development 
B)  Skunkwork 
C)  Telecommuting 
D)  Downsizing 
E)  Small-group innovation

Question 9

What is force field analysis?

Accepted Answer

A)  The analysis of the forces that drive customers to a certain organization 
B)  The analysis of the forces that drive the organization of a company 
C)  The process of determining which forces drive and which resist a proposed change 
D)  The process by which an organization forces changes to occur 
E)  none of these

Question 10

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n) _____.

Accepted Answer

A)  critic. 
B)  sponsor. 
C)  idea champion. 
D)  inventor. 
E)  bureaucrat.

Question 11

A step in the reinforcement stage of organizational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization is referred to as _____ .

Accepted Answer

The answer of A step in the reinforcement stage of...

Question 12

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

Accepted Answer

A) True 
 B)False

Question 13

All of the following are characteristics of creative organizations EXCEPT_____.

Accepted Answer

A)  use of teams 
B)  risk taking norms 
C)  centralization 
D)  long term horizon. 
E)  loose controls

Question 14

Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?

Accepted Answer

A)  Disagreements about the benefits 
B)  Uncertainty about the future 
C)  A lack of trust 
D)  Fear of organizational loss 
E)  All of these

Question 15

A(n) _____ is a change in the organization's product or service outputs.

Accepted Answer

The answer of A(n) _____ is a change in the...

Question 16

Productive innovation refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

Accepted Answer

A) True 
 B)False

Question 17

List the four reasons why employees tend to resist change.

Accepted Answer

The answer of List the four reasons why employees tend...

Question 18

_____ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Accepted Answer

The answer of _____ is the generation of novel ideas...

Question 19

_____ means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

Accepted Answer

The answer of _____ means extending the search for and...

Question 20

The disparity between existing and desired performance levels is the need for change.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Change and Innovation

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

Which approach to change implementation should be used when a crisis exists?

There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups.

Centralization and short time horizon are primarily used by creative organizations.

Which of the following is NOT a characteristic of a creative individual?

Communication and education tactic to change implementation should be used when:

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

What is force field analysis?

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n) _____.

A step in the reinforcement stage of organizational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization is referred to as _____ .

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

All of the following are characteristics of creative organizations EXCEPT_____.

Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?

A(n) _____ is a change in the organization's product or service outputs.

Productive innovation refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

List the four reasons why employees tend to resist change.

_____ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

_____ means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

The disparity between existing and desired performance levels is the need for change.