Question 1

The greater the level of skill variety,task variety,and autonomy in a job,the more employees will be motivated and the higher will be performance,quality,and satisfaction.

Accepted Answer

A) True 
 B)False

Question 2

According to Maslow,the highest order needs are

Accepted Answer

A)  self-actualization needs. 
B)  physiological needs. 
C)  esteem needs. 
D)  belongingness needs. 
E)  safety needs.

Question 3

Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement,recognition,and opportunity for growth are called motivators.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following techniques reduces the likelihood that behavior will be repeated?

Accepted Answer

A)  Positive reinforcement 
B)  Negative reinforcement 
C)  Extinction 
D)  Reward enhancement 
E)  All of these

Question 5

The degree to which the job is perceived as important and having an impact on the company or customers refers to task significance.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following theories emphasize the needs that motivate people?

Accepted Answer

A)  Process 
B)  Reinforcement 
C)  Content 
D)  Contingency 
E)  Situational

Question 7

____________________ is the name given to the set of techniques by which reinforcement theory is used to modify human behavior.

Accepted Answer

The answer of ____________________ is the name given to the...

Question 8

The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.

Accepted Answer

A) True 
 B)False

Question 9

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 10

While job ____ can lead to greater task efficiencies,it has failed as a motivational technique.

Accepted Answer

A)  rotation 
B)  enlargement 
C)  simplification 
D)  characteristics 
E)  enrichment

Question 11

The arousal,direction,and persistence of behavior refers to motivation.

Accepted Answer

A) True 
 B)False

Question 12

The delegation of power and authority to subordinates is referred to as

Accepted Answer

A)  need for power. 
B)  need for achievement. 
C)  empowerment. 
D)  passing the buck. 
E)  need of affiliation.

Question 13

Many companies are finding that creating a humane work environment that allows people to achieve a balance between work and personal life is also a great high-level motivator.

Accepted Answer

A) True 
 B)False

Question 14

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied.What would Herzberg recommend if your goal were to increase their level of satisfaction?

Accepted Answer

A)  Increase the level of hygiene factors 
B)  Increase the level of motivators 
C)  Decrease the level of motivators 
D)  Decrease the level of hygiene factors 
E)  None of these

Question 15

____________________ theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

Accepted Answer

The answer of ____________________ theory focuses on an individual's perceptions...

Question 16

Compare the five groups of needs in Maslow's theory with the three groups of needs in Alderfer's ERG theory.

Accepted Answer

The answer of Compare the five groups of needs in...

Question 17

The implication of equity theory for managers is that employees indeed evaluate the perceived equity of their rewards compared to others'.

Accepted Answer

A) True 
 B)False

Question 18

At Rightway Industries,new hires spend a significant portion of their first week of training just walking around the factory,observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Accepted Answer

A)  Vicarious learning 
B)  Self-efficacy 
C)  Self-reinforcement 
D)  Delegation 
E)  Experiential learning

Question 19

Scenario - Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories.
-Donovan understands that perceived inequity creates tensions within individuals that motivate them to bring equity back into balance,and one of his production supervisors feels that she is underpaid.Which of the following is not a common method for reducing perceived inequity?

Accepted Answer

A)  Change in his inputs to the organization 
B)  Change his outcomes from the organization 
C)  Distort his perception 
D)  Leave the job for a new one 
E)  All are common methods

Question 20

_________ occurs when an individual sees others perform certain behaviors and get rewarded for them.

Accepted Answer

A)  Vicarious learning 
B)  Self-efficacy 
C)  Self-reinforcement 
D)  Delegation 
E)  Experiential learning

Exam 12: Motivating Employees

The greater the level of skill variety,task variety,and autonomy in a job,the more employees will be motivated and the higher will be performance,quality,and satisfaction.

According to Maslow,the highest order needs are

Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement,recognition,and opportunity for growth are called motivators.

Which of the following techniques reduces the likelihood that behavior will be repeated?

The degree to which the job is perceived as important and having an impact on the company or customers refers to task significance.

Which of the following theories emphasize the needs that motivate people?

____________________ is the name given to the set of techniques by which reinforcement theory is used to modify human behavior.

The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.

A high need for power often is associated with successful attainment of top levels in the organizational hierarchy.

While job ____ can lead to greater task efficiencies,it has failed as a motivational technique.

The arousal,direction,and persistence of behavior refers to motivation.

The delegation of power and authority to subordinates is referred to as

Many companies are finding that creating a humane work environment that allows people to achieve a balance between work and personal life is also a great high-level motivator.

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied.What would Herzberg recommend if your goal were to increase their level of satisfaction?

____________________ theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

Compare the five groups of needs in Maslow's theory with the three groups of needs in Alderfer's ERG theory.

The implication of equity theory for managers is that employees indeed evaluate the perceived equity of their rewards compared to others'.

At Rightway Industries,new hires spend a significant portion of their first week of training just walking around the factory,observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

_________ occurs when an individual sees others perform certain behaviors and get rewarded for them.