Question 1

Adaptability is so important that competence researchers call it "the hallmark of interpersonal communication skills."

Accepted Answer

A) True 
 B)False

Question 2

Communication can solve any problem.

Accepted Answer

A) True 
 B)False

Question 3

Competent communication is the ability to achieve goals in a manner that is both __________ and appropriate.

Accepted Answer

A)  evaluative 
B)  empathic 
C)  essential 
D)  effective

Question 4

Why does the textbook use the term "communicator" rather than sender and receiver?

Accepted Answer

The answer of Why does the textbook use the term...

Question 5

You are confident that you are an attractive person. How do you know this?

Accepted Answer

A)  Your interactions with others leave you with this impression. 
B)  You spend a lot of time looking in the mirror and like what you see. 
C)  You pay careful attention to your personal fashion and grooming. 
D)  Your parents are both attractive.

Question 6

Describe what may be the most important consequence of communication's transactional nature.

Accepted Answer

The answer of Describe what may be the most important...

Question 7

Your romantic partner of 10 months broke up with you in a text message, failing to consider the importance of which element of communication?

Accepted Answer

A)  Environment 
B)  Channel 
C)  Context 
D)  Noise

Question 8

Identify the four categories of needs that communication attempts to satisfy

Accepted Answer

The answer of Identify the four categories of needs that...

Question 9

A nurse is updating your medical history at the hospital before you see the doctor. What do social scientists call your interaction with the nurse?

Accepted Answer

A)  triad 
B)  monad 
C)  dyad 
D)  biad

Question 10

Mei-Ling, who enjoys a close relationship with her large extended family, was unhappy to learn that her new romantic interest, Ryan, is only close to his mother. Her reaction can be explained by differences in their ____________.

Accepted Answer

A)  conformity 
B)  feedback 
C)  cognitive complexity 
D)  environments

Question 11

If you remain silent with a poker face, you are not communicating.

Accepted Answer

A) True 
 B)False

Question 12

Which statement is TRUE about online customer service?

Accepted Answer

A)  Customers prefer fast feedback unless the online service rep doesn't answer their question. 
B)  Customers always prefer fast feedback from online service reps. 
C)  Customers dislike it when online service reps use scripts to increase speed of responses. 
D)  Customers dislike it when online service reps take shortcuts to increase speed of responses.
Title: Chapter 1 Question 29

Question 13

A type of communication that is competent in one setting will be competent in another.

Accepted Answer

A) True 
 B)False

Question 14

The number of people interacting is one way to identify communication as interpersonal. What is the other?

Accepted Answer

A)  The location of the interaction 
B)  The complexity of the interaction 
C)  The length of the interaction 
D)  The quality of the interaction

Question 15

You note with concern the interviewer's frown as you explain why you left your last job. This scenario demonstrates which principle of communication?

Accepted Answer

A)  Communication solves all problems. 
B)  Communication is unrepeatable. 
C)  Communication is transactional. 
D)  Not all communication seeks understanding.

Question 16

The communication term "environment" is also called __________.

Accepted Answer

A)  noise 
B)  feedback 
C)  context 
D)  geography

Question 17

What is the term for a verbal or nonverbal response to a previous message?

Accepted Answer

A)  Feedback 
B)  Environment 
C)  Noise 
D)  Channel

Question 18

A headache that hampers your ability to listen actively to another constitutes which kind of noise?

Accepted Answer

A)  Background 
B)  Psychological 
C)  Physiological 
D)  External

Question 19

In today's high-tech workplace, oral and written communication skills aren't as important as they once were.

Accepted Answer

A) True 
 B)False

Question 20

Which is the best metaphor for qualitatively interpersonal communication?

Accepted Answer

A)  Rich food 
B)  Exotic travel 
C)  Starry night 
D)  Sunny day

Exam 1: Interpersonal Process

Adaptability is so important that competence researchers call it "the hallmark of interpersonal communication skills."

Communication can solve any problem.

Competent communication is the ability to achieve goals in a manner that is both __________ and appropriate.

Why does the textbook use the term "communicator" rather than sender and receiver?

You are confident that you are an attractive person. How do you know this?

Describe what may be the most important consequence of communication's transactional nature.

Your romantic partner of 10 months broke up with you in a text message, failing to consider the importance of which element of communication?

Identify the four categories of needs that communication attempts to satisfy

A nurse is updating your medical history at the hospital before you see the doctor. What do social scientists call your interaction with the nurse?

Mei-Ling, who enjoys a close relationship with her large extended family, was unhappy to learn that her new romantic interest, Ryan, is only close to his mother. Her reaction can be explained by differences in their ____________.

If you remain silent with a poker face, you are not communicating.

Which statement is TRUE about online customer service?

A type of communication that is competent in one setting will be competent in another.

The number of people interacting is one way to identify communication as interpersonal. What is the other?

You note with concern the interviewer's frown as you explain why you left your last job. This scenario demonstrates which principle of communication?

The communication term "environment" is also called __________.

What is the term for a verbal or nonverbal response to a previous message?

A headache that hampers your ability to listen actively to another constitutes which kind of noise?

In today's high-tech workplace, oral and written communication skills aren't as important as they once were.

Which is the best metaphor for qualitatively interpersonal communication?