Which Statement Is TRUE About Online Customer Service

Which statement is TRUE about online customer service?

A) Customers prefer fast feedback unless the online service rep doesn't answer their question.
B) Customers always prefer fast feedback from online service reps.
C) Customers dislike it when online service reps use scripts to increase speed of responses.
D) Customers dislike it when online service reps take shortcuts to increase speed of responses.
Title: Chapter 1 Question 29

Correct Answer:

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