Question 1

Which of these can be used in arriving at flat rate servicing costs?

Accepted Answer

A)   Service interval recommendations
B)   Shop manuals
C)   Labor guides
D)   Service warranty applications C

Question 2

Repair orders are _______ that can be used as evidence in the event of a lawsuit.

Accepted Answer

A)   Unsigned pieces of paper
B)   Legal documents
C)   Rare documents
D)   None of the answers listed B

Question 3

Service information programs are computer applications used to provide technical information for the repair and maintenance of vehicles.

Accepted Answer

A) True 
 B)False  True

Question 4

Most vehicle manufacturers offer service information online through ________________ subscriptions.

Accepted Answer

A)   daily
B)   monthly
C)   yearly
D)   All of the answers listed

Question 5

Technician A states that a recall is carried forward in case an issue in servicing is reported. Technician B states that recalls are usually conducted by manufacturers when a safety issue is discovered with a particular vehicle. Who is correct?

Accepted Answer

A)   Technician A
B)   Technician B
C)   Both A and B
D)   Neither A nor B

Question 6

Technician A says vehicle information numbers (VINs) are unique identifiers for each vehicle produced. Technician B says VINs are made up of 21 characters. Who is correct?

Accepted Answer

A)   Technician A
B)   Technician B
C)   Both Technician A and Technician B
D)   Neither Technician A nor Technician B

Question 7

The ______ lists the type of coolant installed in the cooling system.

Accepted Answer

A)   Weight rating
B)   Belt routing label
C)   Refrigerant label
D)   Coolant label

Question 8

Parts manuals are produced for all makes and models of vehicles and are essentially a catalog of all the parts that make up a vehicle.

Accepted Answer

A) True 
 B)False

Question 9

Technician A says that computer databases provide information on procedures, parts, and service problems. Technician B says usernames and passwords may be required to log into the computer and the service information program. Who is correct?

Accepted Answer

A)   Technician A
B)   Technician B
C)   Both A and B
D)   Neither A nor B

Question 10

Which of the following is an example of a mandatory recall?

Accepted Answer

A)   Radio malfunction
B)   Airbag not deploying
C)   Both A and B
D)   None of the above

Question 11

_______ are the modern-day version of parts manuals.

Accepted Answer

A)   Parts programs
B)   Parts stores
C)   Both A and B
D)   None of the above

Question 12

When performing a service repair using service campaign information, it is not necessary to fill in the required documentation as required in shop policies.

Accepted Answer

A) True 
 B)False

Question 13

Technician A says that the ATSG provides online and in-person training. Technician B says that ATRA provides inline and in-person training. Who is correct?

Accepted Answer

A)   Technician A
B)   Technician B
C)   Both technicians
D)   Neither technician

Question 14

There are two different, but essentially compatible, 17-character VIN standards: the North American VIN system and the ISO Standard 3779.

Accepted Answer

A) True 
 B)False

Question 15

To identify the correct part, the technician will need to know _______.

Accepted Answer

A)   Where on the vehicle the part is installed
B)   What system or subsystem it comes from
C)   Vehicle identification information
D)   All of the above

Question 16

Tech A says that reviewing service history is an important part of diagnosis. Tech B says that "cost" is one of the 3 Cs. Who is correct?

Accepted Answer

A)   Tech A
B)   Tech B
C)   Both A and B
D)   Neither A nor B

Question 17

Which of the following is LEAST likely to be used as a keyword to search for information in an electronic service information system?

Accepted Answer

A)   Service interval
B)   Engine oil
C)   Camshaft
D)   Tube

Question 18

Whenever a vehicle is registered or a registered vehicle is sold, a record of the VIN is kept. From this registry, which of the following information can be obtained?

Accepted Answer

A)   Title history
B)   Whether the vehicle has been in a wreck
C)   Whether a lemon law buyback ever occurred with the vehicle
D)   All of the answers listed

Question 19

Technician A says typical shop manuals will not be broken down into a number of sections that relate to systems within the vehicle. Technician B says a typical shop manual page will not have steps and diagrams or pictures to aid the technician. Who is correct?

Accepted Answer

A)   Technician A
B)   Technician B
C)   Both A and B
D)   Neither A nor B

Question 20

The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of an hour would be how many minutes?

Accepted Answer

A)   6 minutes
B)   36 minutes
C)   Both A and B
D)   Neither A and B

Exam 5: Vehicle, Customer, and Service Information

Which of these can be used in arriving at flat rate servicing costs?

Repair orders are _______ that can be used as evidence in the event of a lawsuit.

Service information programs are computer applications used to provide technical information for the repair and maintenance of vehicles.

Most vehicle manufacturers offer service information online through ________________ subscriptions.

Technician A states that a recall is carried forward in case an issue in servicing is reported. Technician B states that recalls are usually conducted by manufacturers when a safety issue is discovered with a particular vehicle. Who is correct?

Technician A says vehicle information numbers (VINs) are unique identifiers for each vehicle produced. Technician B says VINs are made up of 21 characters. Who is correct?

The ______ lists the type of coolant installed in the cooling system.

Parts manuals are produced for all makes and models of vehicles and are essentially a catalog of all the parts that make up a vehicle.

Technician A says that computer databases provide information on procedures, parts, and service problems. Technician B says usernames and passwords may be required to log into the computer and the service information program. Who is correct?

Which of the following is an example of a mandatory recall?

_______ are the modern-day version of parts manuals.

When performing a service repair using service campaign information, it is not necessary to fill in the required documentation as required in shop policies.

Technician A says that the ATSG provides online and in-person training. Technician B says that ATRA provides inline and in-person training. Who is correct?

There are two different, but essentially compatible, 17-character VIN standards: the North American VIN system and the ISO Standard 3779.

To identify the correct part, the technician will need to know _______.

Tech A says that reviewing service history is an important part of diagnosis. Tech B says that "cost" is one of the 3 Cs. Who is correct?

Which of the following is LEAST likely to be used as a keyword to search for information in an electronic service information system?

Whenever a vehicle is registered or a registered vehicle is sold, a record of the VIN is kept. From this registry, which of the following information can be obtained?

Technician A says typical shop manuals will not be broken down into a number of sections that relate to systems within the vehicle. Technician B says a typical shop manual page will not have steps and diagrams or pictures to aid the technician. Who is correct?

The length of time for service or repair work is usually listed in tenths of an hour; 0.6 tenths of an hour would be how many minutes?