Question 1

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair)?

Accepted Answer

A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Customer return cost 
E) Workmanship costs

Question 2

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Accepted Answer

A) True 
 B)False

Question 3

What are expenditures related to achieving product or service quality, including the costs of appraisal and prevention of defects, called? ______________________________________

Accepted Answer

The answer of What are expenditures related to achieving product...

Question 4

Conformance quality is a strategic decision for a firm.

Accepted Answer

A) True 
 B)False

Question 5

The term CTQ is used in the "define (D)" portion of the DMAIC methodology.

Accepted Answer

A) True 
 B)False

Question 6

ISO 14000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 7

A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 8

Why were ISO 9000 and ISO 14000 standards developed? _________________________________________

Accepted Answer

The answer of Why were ISO 9000 and ISO 14000...

Question 9

Which of the following are basic assumptions that justify an analysis of the costs of quality?

Accepted Answer

A) Failures are caused. 
B) Prevention is more expensive. 
C) Performance can be learned. 
D) Rules of thumb don't always work. 
E) Appraisal costs are less than prevention costs.

Question 10

An analytical tool used in Six-Sigma quality improvement programs is which of the following?

Accepted Answer

A) Leadership 
B) Continuous improvement 
C) Quick response 
D) Partnership diagrams 
E) Checksheets

Question 11

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Accepted Answer

A) Fourteen steps for quality management 
B) Quality is free 
C) Customer focus 
D) Zero defects 
E) Six Sigma

Question 12

ISO 9000 is primarily concerned with what? _________________________________________________

Accepted Answer

The answer of ISO 9000 is primarily concerned with what?...

Question 13

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

Accepted Answer

A) True 
 B)False

Question 14

Design quality refers to the inherent value of the product in the marketplace.

Accepted Answer

A) True 
 B)False

Question 15

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

A) True 
 B)False

Exam 12: Six Sigma Quality

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair) ?

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

What are expenditures related to achieving product or service quality, including the costs of appraisal and prevention of defects, called? ______________________________________

Conformance quality is a strategic decision for a firm.

The term CTQ is used in the "define (D)" portion of the DMAIC methodology.

ISO 14000 is primarily concerned with environmental management.

A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Why were ISO 9000 and ISO 14000 standards developed? _________________________________________

Which of the following are basic assumptions that justify an analysis of the costs of quality?

An analytical tool used in Six-Sigma quality improvement programs is which of the following?

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

ISO 9000 is primarily concerned with what? _________________________________________________

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

Design quality refers to the inherent value of the product in the marketplace.

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.