Multiple Choice
What is a definition of a problem?
A) An unplanned interruption to a service, or reduction in the quality of a service
B) A cause, or potential cause, of one or more incidents
C) An incident for which a full resolution is not yet available
D) Any change of state that has significance for the management of a configuration item (CI)
Correct Answer:
Verified
Correct Answer:
Verified
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