Multiple Choice
Which TWO are important aspects of the 'service request management' practice? 1. Standardization and automation
2) Providing a variety of channels for access
3) Establishing a shared view of targets
4) Policies for approvals
A) 1 and 2
B) 2 and 3
C) 3 and 4
D) 1 and 4
Correct Answer:
Verified
Correct Answer:
Verified
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