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    Information Technology Infrastructure Library (ITIL)
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    Exam 3: ITIL 4 Foundation
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    What Do Customer Perceptions and Business Outcomes Help to Define
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What Do Customer Perceptions and Business Outcomes Help to Define

Question 178

Question 178

Multiple Choice

What do customer perceptions and business outcomes help to define?


A) The value of a service
B) Service metrics
C) The total cost of a service
D) Key performance indicators (KPIs)

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