Question 1

A hotel that is located in the downtown area of a large city and is usually close to shopping places and other points of interest is known as:

Accepted Answer

A)  Metropolitan hotel 
B)  Cosmopolitan hotel 
C)  Urbane hotel

Question 2

While a king size bed measures 76 in. x 80-in., a long king-size bed measure:

Accepted Answer

A)  70 in. x80 in. 
B)  76- in. x84 in. 
C)  80- in. x80 in. 
D)  75- in. x75 in.

Question 3

Aisle is the term for the space between sets of tables, chairs or booths in order to allow a passage. It is also known as:

Accepted Answer

A)  gangplank 
B)  nali 
C)  gangway 
D)  gali

Question 4

A meeting of an organization with multi-national membership that is available to meet on more than one continent is called:

Accepted Answer

A)  International/Intercontinental 
B)  International/ Continental 
C)  International/ Regional

Question 5

A hotel employee who is responsible for supervising the work of staffs whose primary responsibility is to carry luggage, run errands, etc, is called:

Accepted Answer

A)  Bell Caption 
B)  Major 
C)  Concierge 
D)  Recepionist

Question 6

When rows of chairs or tables are arranged slanted in a V -shape facing the head table, stage or speaker, it is called a setup

Accepted Answer

A)  Stage 
B)  Board of directors 
C)  Board meeting 
D)  Herringbone

Question 7

A retractable bed that is built into the wall is called:

Accepted Answer

A)  James bed 
B)  Johnson bed 
C)  Steven bed 
D)  Murphy Bed

Question 8

What is meant by the term "American Service"?

Accepted Answer

A)  Food is pre-placed in the kitchen and served by an attendant 
B)  Complimentary items such as bathrobes, fruit baskets etc are provided 
C)  One hour of grace period is allowed to the guests after the check-out time

Question 9

A facility form providing details to staff concerning the manager's requirements for room set up, food and beverage, etc is known as:

Accepted Answer

A)  report card 
B)  date	ime report 
C)  record sheet 
D)  banquet event order

Question 10

which department in a hotel is responsible for taking care of routine physical management?

Accepted Answer

A)  Cleaning. 
B)  Front Desk. 
C)  Housekeeping. 
D)  Hospitality.

Question 11

An arrangement of tables set in rectangle or oval shape with chairs on both sides ends known as:

Accepted Answer

A)  banquet arrangement 
B)  board of directors set-up 
C)  reception style

Question 12

A perimeter booth is also known as:

Accepted Answer

A)  front-wall booth 
B)  back-wall booth 
C)  front-desk booth 
D)  square booth

Question 13

A public area in a hotel that serves as an entrance or waiting area is called a:

Accepted Answer

A)  reception area 
B)  entrance hall 
C)  lobby 
D)  hall

Question 14

An ornamental branched holder for more than one candle is know as:

Accepted Answer

A)  branched holder 
B)  candle stand 
C)  Arched candle stand 
D)  Candelabera

Question 15

What is meant by the term "Move-in"?

Accepted Answer

A)  Time during which the cleaning department is required to rearrange a room 
B)  Time during which the guests are expected to arrive 
C)  Time during which exhibitors may set up their booths

Exam 1: Certified Hotel Administrator