Question 1

A company that retains decision making at the top is known as:

Accepted Answer

A)  independent 
B)  autocratic 
C)  centralized 
D)  programmed

Question 2

Sometimes taking an ethical stand can cost a company lost revenues.

Accepted Answer

A) True 
 B)False

Question 3

Jorge believes that close supervision of employees stifles creativity,so he allows his employees to make most of their own decisions.Jorge is an example of a free-rein leader.

Accepted Answer

A) True 
 B)False

Question 4

An auto parts store establishes a policy requiring that customer service representatives respond to website e-mails within three business days.This policy is a result of the company's operational planning.

Accepted Answer

A) True 
 B)False

Question 5

Top managers devote most of their time to developing long-range plans for their organizations.

Accepted Answer

A) True 
 B)False

Question 6

A willingness to experiment is usually too risky for effective leadership.

Accepted Answer

A) True 
 B)False

Question 7

When the manager of a local auto repair shop decided to expand into a neighboring town,she was making a nonprogrammed decision.

Accepted Answer

A) True 
 B)False

Question 8

Which type of planning determines the primary objectives of an organization,and then acts and allocates resources to achieve those objectives?

Accepted Answer

A)  tactical planning 
B)  strategic planning 
C)  contingency planning 
D)  operational planning

Question 9

Work organized by the different types of goods and services is called product departmentalization.

Accepted Answer

A) True 
 B)False

Question 10

For nonprogrammed decisions,organizations develop rules,policies,and procedures.

Accepted Answer

A) True 
 B)False

Question 11

First-line managers interact continuously with members of the work team.Therefore,they must possess effective ________ skills.

Accepted Answer

A)  conceptual 
B)  technical 
C)  visionary 
D)  human

Question 12

Setting a high ethical standard helps motivate employees to reach their goals.

Accepted Answer

A) True 
 B)False

Question 13

A written explanation of an organization's business intentions and aims is called a(n)________.

Accepted Answer

A)  SWOT analysis 
B)  strategy for competitive differentiation 
C)  objective 
D)  mission statement

Question 14

A(n)_____ is a structured grouping of people working together to achieve common goals.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment

Question 15

Great leaders do not share the same qualities.

Accepted Answer

A) True 
 B)False

Question 16

A(n)_____ is a structured group of people working together to achieve common goals

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment

Question 17

As someone moves up the managerial hierarchy,which skills become relatively more important?

Accepted Answer

A)  technical skills 
B)  human skills 
C)  conceptual skills 
D)  supervisory skills

Question 18

A(n)_____ is an organized approach to assessing a company's internal strengths and weaknesses and its external opportunities and threats.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment

Question 19

Which of the following job titles is an example of a staff position?

Accepted Answer

A)  Director of Engineering 
B)  Chief Executive Officer 
C)  Production Vice-President 
D)  Director of Marketing

Question 20

Lupe's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market.Lupe is most likely a member of ________ management.

Accepted Answer

A)  middle 
B)  top 
C)  supervisory 
D)  line

Exam 7: Management, Leadership, and the Internal Organization

A company that retains decision making at the top is known as:

Sometimes taking an ethical stand can cost a company lost revenues.

Jorge believes that close supervision of employees stifles creativity,so he allows his employees to make most of their own decisions.Jorge is an example of a free-rein leader.

An auto parts store establishes a policy requiring that customer service representatives respond to website e-mails within three business days.This policy is a result of the company's operational planning.

Top managers devote most of their time to developing long-range plans for their organizations.

A willingness to experiment is usually too risky for effective leadership.

When the manager of a local auto repair shop decided to expand into a neighboring town,she was making a nonprogrammed decision.

Which type of planning determines the primary objectives of an organization,and then acts and allocates resources to achieve those objectives?

Work organized by the different types of goods and services is called product departmentalization.

For nonprogrammed decisions,organizations develop rules,policies,and procedures.

First-line managers interact continuously with members of the work team.Therefore,they must possess effective ________ skills.

Setting a high ethical standard helps motivate employees to reach their goals.

A written explanation of an organization's business intentions and aims is called a(n) ________.

A(n) _____ is a structured grouping of people working together to achieve common goals.

Great leaders do not share the same qualities.

A(n) _____ is a structured group of people working together to achieve common goals

As someone moves up the managerial hierarchy,which skills become relatively more important?

A(n) _____ is an organized approach to assessing a company's internal strengths and weaknesses and its external opportunities and threats.

Which of the following job titles is an example of a staff position?

Lupe's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market.Lupe is most likely a member of ________ management.