Question 1

Major changes must be initiated by top management.

Accepted Answer

A) True 
 B)False

Question 2

Which activity is associated with internal changes that focus on people?

Accepted Answer

A)  increasing organizational learning 
B)  downsizing 
C)  restructuring 
D)  adjustments to incentives

Question 3

Knowledge of systems dynamics is helpful for ________.

Accepted Answer

A)  both identifying the nature of a problem and for anticipating the likely effects of changes made to resolve it 
B)  identifying the nature of a problem but not for anticipating the likely effects of changes made to resolve it 
C)  anticipating the likely effects of changes made to resolve a problem but not for first identifying the nature of a problem 
D)  neither identifying the nature of a problem nor anticipating the likely effects of changes made to resolve it

Question 4

What is the distinction between role-centered and attitude-centered approaches to change. Which do you think is more effective?

Accepted Answer

The answer of What is the distinction between role-centered and...

Question 5

Implementing a generic change program that is currently popular makes it unnecessary to conduct a careful diagnosis of the problems confronting the organization.

Accepted Answer

A) True 
 B)False

Question 6

Benchmarking includes identifying and imitating the best practices of successful organizations.

Accepted Answer

A) True 
 B)False

Question 7

Which is an example of transitional change?

Accepted Answer

A)  routine training 
B)  improving communications 
C)  basic problem solving 
D)  implementing a new program

Question 8

When changes in the environment are gradual and no obvious crisis has occurred, ________.

Accepted Answer

A)  it is essential to create a sense of urgency about the need for change 
B)  most people will succeed in recognizing the emerging threats or opportunities 
C)  the leader should push for incremental adjustments 
D)  it is not the leader's responsibility to help people understand the problems necessitating change

Question 9

Major change in an organization is usually guided by the top management team, but other members of the organization can initiate change or contribute to its success.

Accepted Answer

A) True 
 B)False

Question 10

What is the initial stage in the multi-stage model of reaction to change?

Accepted Answer

A)  anger 
B)  denial 
C)  mourning 
D)  regression

Question 11

Which of the following is the MOST useful approach for developing a learning organization?

Accepted Answer

A)  Encourage employees to become specialists in functional areas. 
B)  Encourage systems thinking by all managers in the organization. 
C)  Create a reward system that fosters competition among employees. 
D)  Use imitation of competitors as the primary basis for innovation.

Question 12

Getting advice from consultants who have relevant expertise, hiring outsiders with special expertise, and entering joint ventures with other organizations to increase learning opportunities are all examples of ________.

Accepted Answer

A)  external acquisition of new knowledge 
B)  systems thinking 
C)  change agents 
D)  symbolic changes

Question 13

When implementing change, why is it important to build a broad coalition to support the change?

Accepted Answer

The answer of When implementing change, why is it important...

Question 14

Which of the following is NOT an example of how visions influence change?

Accepted Answer

A)  People will feel that the sacrifices and hardships change requires are justified. 
B)  A sense of continuity is created for followers. 
C)  There is hope and faith that a better future will be attained. 
D)  Some of the work required to achieve change is outsourced.

Question 15

List and describe the stages in the change process as formulated by Lewin.

Accepted Answer

The answer of List and describe the stages in the...

Question 16

Mental models help to explain why people may discount or ignore unexpected information that does not fit their theories or assumptions about how things work.

Accepted Answer

A) True 
 B)False

Question 17

The ________-centered approach involves changing work functions by reorganizing the workflow, redesigning jobs to include different activities and responsibilities, modifying authority relationships, changing the criteria and procedures for evaluation of work, and changing the reward system.

Accepted Answer

A)  attitude 
B)  role 
C)  technology 
D)  strategy

Question 18

In the ________ phase, people look for new ways of doing things and select a promising approach.

Accepted Answer

A)  unfreezing 
B)  changing 
C)  refreezing 
D)  reacting

Question 19

Which of the following is part of the attitude-centered approach to change?

Accepted Answer

A)  teambuilding activities 
B)  reorganization of the workflow 
C)  revised criteria for evaluation of work 
D)  modified authority relationships

Question 20

A person resists change because, although it would benefit the organization, it would cause the individual to have to transfer to a new location. This is an example of which reason for rejecting change?

Accepted Answer

A)  The proposed change is not necessary. 
B)  The proposed change is not feasible. 
C)  The proposed change is not cost effective. 
D)  The change would cause personal losses.

Exam 5: Leading Change and Innovation

Major changes must be initiated by top management.

Which activity is associated with internal changes that focus on people?

Knowledge of systems dynamics is helpful for ________.

What is the distinction between role-centered and attitude-centered approaches to change. Which do you think is more effective?

Implementing a generic change program that is currently popular makes it unnecessary to conduct a careful diagnosis of the problems confronting the organization.

Benchmarking includes identifying and imitating the best practices of successful organizations.

Which is an example of transitional change?

When changes in the environment are gradual and no obvious crisis has occurred, ________.

Major change in an organization is usually guided by the top management team, but other members of the organization can initiate change or contribute to its success.

What is the initial stage in the multi-stage model of reaction to change?

Which of the following is the MOST useful approach for developing a learning organization?

Getting advice from consultants who have relevant expertise, hiring outsiders with special expertise, and entering joint ventures with other organizations to increase learning opportunities are all examples of ________.

When implementing change, why is it important to build a broad coalition to support the change?

Which of the following is NOT an example of how visions influence change?

List and describe the stages in the change process as formulated by Lewin.

Mental models help to explain why people may discount or ignore unexpected information that does not fit their theories or assumptions about how things work.

The ________-centered approach involves changing work functions by reorganizing the workflow, redesigning jobs to include different activities and responsibilities, modifying authority relationships, changing the criteria and procedures for evaluation of work, and changing the reward system.

In the ________ phase, people look for new ways of doing things and select a promising approach.

Which of the following is part of the attitude-centered approach to change?

A person resists change because, although it would benefit the organization, it would cause the individual to have to transfer to a new location. This is an example of which reason for rejecting change?