Question 1

A mission statement usually describes the key values or ideological themes considered important for an organization.

Accepted Answer

A) True 
 B)False  False

Question 2

A guideline for creating a vision is to not involve too many stakeholders but to involve just the key stakeholders who comprise the board of directors, top executive team, and the outside investors.

Accepted Answer

A) True 
 B)False  False

Question 3

The development of a vision is a(n) ________.

Accepted Answer

A)   interactive process
B)   straight, direct route
C)   simple progression from vision to strategy
D)   linear progression from strategy to actions A

Question 4

Large-scale change in an organization ________.

Accepted Answer

A)   is likely to be successful without the support of top management
B)   is always initiated by top management
C)   may not involve top management until the process is well underway
D)   never requires the replacement of top management

Question 5

Should an organization try to save time by skipping a thorough diagnosis and implementing a generic change program sooner than later?

Accepted Answer

The answer of Should an organization try to save time...

Question 6

Which of the following is LEAST likely to be a reason for resistance by employees to a proposal by top management to change the current strategy?

Accepted Answer

A)   a climate of distrust in the organization
B)   fear of losing status and power
C)   cynicism about the feasibility of the change
D)   resentment of external dependencies

Question 7

Too much emphasis on exploitation can ________.

Accepted Answer

A)   result in increased flexibility
B)   discourage development of new products and services
C)   excessive costs for acquiring new knowledge
D)   steep costs associated with R&D

Question 8

To be meaningful and credible, a vision should be a wishful fantasy.

Accepted Answer

A) True 
 B)False

Question 9

The practice of examining best practices used in successful organizations is sometimes called ________.

Accepted Answer

A)   exploitation
B)   systems dynamics
C)   benchmarking
D)   diffusion of knowledge

Question 10

When soliciting the input of key stakeholders to develop a vision, it is often best to begin with ________, the group most likely to have the broad perspective and knowledge necessary to understand the need for change.

Accepted Answer

A)   joint venture partners
B)   labor unions
C)   junior members of the organization
D)   senior executives

Question 11

Which statement regarding the attitude-centered and role-centered approaches to change is true?

Accepted Answer

A)   Either approach can succeed depending on how well it is implemented.
B)   The two approaches are incompatible.
C)   Beer and colleagues argue that an attitude-centered program is more likely to succeed.
D)   Using the two approaches together is not advised.

Question 12

Which of the following is associated with a change in competitive strategy?

Accepted Answer

A)   introducing new products
B)   using sales tracking systems
C)   redesigning jobs
D)   making persuasive appeals to change values

Question 13

Experiencing repeated, difficult change ________.

Accepted Answer

A)   has effects that are clearly defined by research in the issue
B)   is more likely to "inoculate" people and leave them better prepared for future change
C)   may leave a person less resilient and more vulnerable to the effects of subsequent change
D)   usually has little to no pronounced effect on an individual's future reaction to change

Question 14

Which is MOST likely to be effective for implementing major change?

Accepted Answer

A)   Make followers feel responsible for failure of the old strategy.
B)   Provide opportunities to experience early success in implementing change.
C)   Emphasize the obstacles so followers will not become complacent.
D)   Maintain control over sensitive information about new problems.

Question 15

What is meant by systems dynamics?

Accepted Answer

The answer of What is meant by systems dynamics?...

Question 16

The essential role of ________ in implementing change is to formulate an integrating vision and general strategy, build a coalition of supporters who endorse the strategy, then guide and coordinate the process by which the strategy will be implemented.

Accepted Answer

A)   subordinates
B)   top management
C)   outsiders
D)   lower-level management

Question 17

Which of the following is the LEAST formal way to translate learning into practice?

Accepted Answer

A)   written manuals
B)   computer files
C)   official doctrine
D)   interactive network of ideas

Question 18

Which of the following was NOT recommended when developing a vision for an organization?

Accepted Answer

A)   Rely on your knowledge about organization members as the primary source of ideas for a vision.
B)   Identify strategic objectives with wide appeal and use them as a source of insights about shared values.
C)   Ensure that the vision is compatible with core competencies in the organization.
D)   Continually assess the feasibility of the vision and refine it as new possibilities are discovered.

Question 19

Although some continuity in the vision is desirable, it is helpful to keep looking for ways to make the vision more appealing and credible.

Accepted Answer