Question 1

Labor unions are organizations to which employers belong and that deal with workers on the employers' behalf.

Accepted Answer

A) True 
 B)False

Question 2

_____ is a common approach of on-the-job training where people are allowed to spend time working in different jobs or departments or even geographical locations, and thus expand the range of their job capabilities.

Accepted Answer

A)  Coaching 
B)  Mentoring 
C)  Socialization 
D)  Orientation 
E)  Job rotation

Question 3

Which of the following is true of the behaviorally anchored rating scale (BARS)?

Accepted Answer

A)  It is less reliable and valid than the graphic rating scale. 
B)  It is not consistent with the development purpose of the performance appraisal. 
C)  It tends to focus on recent behaviors rather than on behavior that occurred throughout the evaluation period. 
D)  An employee with a BARS rating of 4 most likely treats his customers rudely and with disrespect. 
E)  It describes expected behaviors for various levels of performance achievement in a job.

Question 4

_____ holds that persons performing jobs of similar importance should be paid at comparable levels.

Accepted Answer

A)  Affirmative action 
B)  Equal employment opportunity 
C)  Merit pay 
D)  Comparable worth 
E)  Equality principle

Question 5

The _____ purpose of performance assessment focuses on past performance and measures results against standards.

Accepted Answer

A)  interviewing 
B)  training 
C)  sampling 
D)  evaluation 
E)  selection

Question 6

In _____, pay increases are awarded to an employee in proportion to his/her performance contributions.

Accepted Answer

A)  merit pay systems 
B)  seniority pay systems 
C)  employee stock ownership plans 
D)  profit-sharing plans 
E)  early retirement incentive programs

Question 7

In an interview, an interviewer asks a candidate, "Describe a situation in which you disagreed with your superior and how you resolved that situation." This is an example of a(n) _____ interview.

Accepted Answer

A)  exit 
B)  reference 
C)  technical 
D)  closed 
E)  behavioral

Question 8

_____ is the process of formally assessing the work accomplishments and providing feedback to an employee.

Accepted Answer

A)  Promotion 
B)  Orientation 
C)  Work sampling 
D)  Training 
E)  Performance appraisal

Question 9

Richard interviews Mark and Mary for a position as a security guard in his company. He thinks Mark is a better fit for the job because men make better security guards than women. This is an example of ____ discrimination.

Accepted Answer

A)  Age 
B)  Gender 
C)  Pay 
D)  Pregnancy 
E)  Sexual orientation

Question 10

The goal of human resource management is to _____.

Accepted Answer

A)  maintain the files and databases of an organization 
B)  enhance organizational performance through the effective utilization of people 
C)  control the promotion and advertising expenditures 
D)  represent a business and sell its merchandise to customers in a store 
E)  maintain and audit all the business accounts of an organization

Question 11

Which of the following is true of results-based approaches?

Accepted Answer

A)  They only focus on employee traits or specific behaviors. 
B)  They are typically qualitative. 
C)  They may ignore the impact of circumstances beyond the employee's control. 
D)  They are subjective methods of appraisal. 
E)  They focus on recent performances rather than past performances.

Question 12

_____ fit is the extent to which an individual's values, interests, and behavior are consistent with the culture of his or her organization.

Accepted Answer

A)  Manager-person 
B)  Person-team 
C)  Employer-organization 
D)  Person-job 
E)  Person-organization

Question 13

The critical-incident technique is a behavior-based approach that can reduce the influence of recency bias on evaluations.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is involved in the HRM task of attracting a quality workforce?

Accepted Answer

A)  Performance management 
B)  Career development 
C)  Human resource planning 
D)  Labor-management relations 
E)  Compensation and benefits

Question 15

The potential benefits of early retirement incentive programs for employers are opportunities to lower payroll costs by reducing positions and replacing higher-wage workers with less expensive newer hires.

Accepted Answer

A) True 
 B)False

Question 16

What of the following best describes initial screening?

Accepted Answer

A)  Conducting personal interviews 
B)  Conducting behavioral interviews 
C)  Making preliminary contact with potential job candidates 
D)  Creating a pool of qualified applicants 
E)  Conducting an employment test

Question 17

_____ include nonmonetary forms of compensation that are intended to improve the work and personal lives of employees.

Accepted Answer

A)  Profit-sharing and gain-sharing plans 
B)  Stock ownership and stock options 
C)  Employee benefits packages 
D)  Bonus pay plans 
E)  Merit pay system

Question 18

_____ is a process of attracting, developing, and maintaining a talented work force.

Accepted Answer

A)  Customer relationship management 
B)  Human resource management 
C)  Database management 
D)  Supply chain management 
E)  Enterprise feedback management

Question 19

The focus of the employment laws Title VII and the two Equal Opportunity Acts are on gender and race when hiring.

Accepted Answer

A) True 
 B)False

Question 20

Termination is the _____ dismissal of an employee.

Accepted Answer

The answer of Termination is the _____ dismissal of an...

Exam 13: Human Resource Management

Labor unions are organizations to which employers belong and that deal with workers on the employers' behalf.

_____ is a common approach of on-the-job training where people are allowed to spend time working in different jobs or departments or even geographical locations, and thus expand the range of their job capabilities.

Which of the following is true of the behaviorally anchored rating scale (BARS) ?

_____ holds that persons performing jobs of similar importance should be paid at comparable levels.

The _____ purpose of performance assessment focuses on past performance and measures results against standards.

In _____, pay increases are awarded to an employee in proportion to his/her performance contributions.

In an interview, an interviewer asks a candidate, "Describe a situation in which you disagreed with your superior and how you resolved that situation." This is an example of a(n) _____ interview.

_____ is the process of formally assessing the work accomplishments and providing feedback to an employee.

Richard interviews Mark and Mary for a position as a security guard in his company. He thinks Mark is a better fit for the job because men make better security guards than women. This is an example of ____ discrimination.

The goal of human resource management is to _____.

Which of the following is true of results-based approaches?

_____ fit is the extent to which an individual's values, interests, and behavior are consistent with the culture of his or her organization.

The critical-incident technique is a behavior-based approach that can reduce the influence of recency bias on evaluations.

Which of the following is involved in the HRM task of attracting a quality workforce?

The potential benefits of early retirement incentive programs for employers are opportunities to lower payroll costs by reducing positions and replacing higher-wage workers with less expensive newer hires.

What of the following best describes initial screening?

_____ include nonmonetary forms of compensation that are intended to improve the work and personal lives of employees.

_____ is a process of attracting, developing, and maintaining a talented work force.

The focus of the employment laws Title VII and the two Equal Opportunity Acts are on gender and race when hiring.

Termination is the _____ dismissal of an employee.