Question 1

Lewin's model for planned change depicts change as a non-linear, dynamic process.

Accepted Answer

A) True 
 B)False  False

Question 2

Kidz-Candies Inc. is famous for its candies with international flavors such as "Tuscan-blue," "straw-berry." The company has experts from across the globe who develop new flavors from their country of origin. This has resulted in influence of various cultures on policies of the company. In the context of multicultural organizations, this is an example of _____.

Accepted Answer

A)   structural integration
B)   pluralism
C)   informal network integration
D)   ethnocentrism
E)   minimum intergroup conflict B

Question 3

Blues perfumes recently replaced its CEO. The new CEO has decided to change the organizational structure, introduce more transparency, and tweak the current style of communication to increase effectiveness and clarity. In the context of organizational change, this is an example of _____.

Accepted Answer

A)   bottom-up change
B)   incremental change
C)   transformational change
D)   frame-bending change
E)   continuous improvement change C

Question 4

Jim Bates from the corporate office in Ireland has been working at the American branch of Inventors Inc. since a month. He has joined American conversation classes to overcome his strong accent. Though he misses Irish food, he prefers to eat out with his American colleagues. This is an example of _____.

Accepted Answer

A)   ethnocentrism
B)   socialization
C)   discrimination
D)   biculturalism
E)   diversity

Question 5

In the context of multicultural organizations, structural integration implies that:

Accepted Answer

A)   diversity does not lead to destructive conflicts between members of majority and minority cultures.
B)   a variety of training and task-force activities address the need to eliminate culture-group biases.
C)   members of both minority cultures and majority cultures are influential in setting key values and policies.
D)   various forms of mentoring and support groups assist in the career development of minority-culture members.
E)   minority-culture members are well represented in jobs at all levels and in all functional responsibilities.

Question 6

When making a change, the organization should ask "How complex is the change?" This is an example of checking

Accepted Answer

A)   Benefits
B)   Compatibility
C)   Resistance
D)   Simplicity
E)   Triability

Question 7

Ramon, a new employee at SRV Inc., finds that the company encourages formal attire and manners of speech. He notices that people are very organized in their approach to different tasks and all communication follows a strict hierarchy. In the given context, Ramon is observing the _____ culture at the organization.

Accepted Answer

A)   observable
B)   core
C)   informal
D)   team
E)   horizontal

Question 8

At the corporate office in Texas, expatriates have been assigned mentors who guide them on new projects. The mentors familiarize the expatriates with American culture and ways of doing business. Which of the characteristics of multiculturalism is evident here?

Accepted Answer

A)   Structural integration
B)   Pluralistic differentiation
C)   Informal network integration
D)   Absence of prejudice and discrimination
E)   Minimum intergroup conflict

Question 9

It is important to find a good fit between your personal preferences and the pace and nature of change in the career field and organizations in which you choose to work. To achieve this fit, you have to understand:

Accepted Answer

A)   the behavior of your co-workers.
B)   your tolerance for ambiguity.
C)   your tolerance for the observable culture of the organization.
D)   your perceptions about the core culture of the organization.
E)   how to suppress personal preferences and adhere to organizational changes.

Question 10

Transformational change is usually led from the bottom.

Accepted Answer

A) True 
 B)False

Question 11

The final phase in Lewin's planned change process is _____.

Accepted Answer

A)   unfreezing
B)   changing
C)   refreezing
D)   improvising
E)   coercing

Question 12

The _____ is what one sees and hears when walking around an organization as a visitor, a customer, or an employee.

Accepted Answer

A)   role culture
B)   power culture
C)   core culture
D)   observable culture
E)   person culture

Question 13

The core ____ consists of the core values, or underlying assumptions and beliefs that shape and guide people's behaviors in an organization.

Accepted Answer

The answer of The core ____ consists of the core...

Question 14

Marco, a new employee at Krone Inc., is resisting change in processes because he feels like he can't say anything to influence the changes that are occurring. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

A)   Fear of the unknown
B)   Loss of confidence
C)   Loss of control
D)   Work overload
E)   Poor timing

Question 15

Collaboration is the process of helping new members learn the cultures and values of the organization.

Accepted Answer

A) True 
 B)False

Question 16

In multicultural organizations, informal network integration implies that:

Accepted Answer

A)   diversity does not lead to destructive conflicts between members of majority and minority cultures.
B)   a variety of training and task-force activities address the need to eliminate culture-group biases.
C)   members of both minority cultures and majority cultures are influential in setting key values and policies.
D)   various forms of mentoring and support groups assist in the career development of minority-culture members.
E)   minority-culture members are well represented in jobs at all levels and in all functional responsibilities.

Question 17

The __________ culture is visible in the way members behave, and in the stories, heroes, rituals, and symbols that are part of daily organizational life.

Accepted Answer

The answer of The __________ culture is visible in the...

Question 18

RZB Ltd., a clothing manufacturer, decides to upgrade its machines and train its workers in order to improve its productivity. These changes are examples of _____ change.

Accepted Answer

A)   radical
B)   incremental
C)   transformational
D)   top-down
E)   frame-breaking

Question 19

_____ is the process through which new members learn the culture of an organization.

Accepted Answer

A)   Unfreezing
B)   Ethnocentrism
C)   Socialization
D)   Ethical reasoning
E)   Creative visualization

Question 20

_____ change makes continual adjustments as changes are being implemented.

Accepted Answer

The answer of _____ change makes continual adjustments as changes...

Exam 12: Organizational Culture and Change