Question 1

Which of the following is the goal of scientific management?

Accepted Answer

A) To make sure workers do not consider their work monotonous or repetitive. 
B) ​To find the one best way to perform each task. 
C) To decrease wages for individual workers. 
D) To find different ways to motivate workers. 
E) To eliminate conflict between workers and management.

Question 2

Weber's concept of bureaucratic management supported qualification-based hiring and merit-based promotion.

Accepted Answer

A) True 
 B)False

Question 3

​According to Henri Fayol, which of the following is the process of inspiring and motivating workers to work hard to achieve organizational goals?

Accepted Answer

A) ​Leading 
B) ​Dominating 
C) ​Controlling 
D) ​Organizing 
E) ​Planning

Question 4

How did the Industrial Revolution change jobs and organizations?

Accepted Answer

A) Cottage workers worked with each other out of small homes that were often built in a semicircle. 
B) Managers realized the importance of synergistic tasks. 
C) Managers realized the importance of customer relations. 
D) Productivity fell at companies as workers focused on their singular tasks. 
E) ​Unskilled workers running machines began to replace high­paid, skilled artisans.

Question 5

Prior to the introduction of _____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others.

Accepted Answer

A) contingency management 
B) scientific management 
C) bureaucratic management 
D) information management 
E) systems management

Question 6

What advantages does the systems approach to management offer that other approaches do not?

Accepted Answer

The answer of What advantages does the systems approach to...

Question 7

Kraft Foods has created five global product divisions (beverages, snacks, cheese and dairy, convenience meals, and grocery) and two marketing divisions (one for North America and the other for all other regions). According to the systems approach to management, these seven divisions are examples of _____.

Accepted Answer

A) schemata 
B) functional systems 
C) entropic systems 
D) closed systems 
E) subsystems

Question 8

How did the Industrial Revolution change jobs and organizations?

Accepted Answer

The answer of How did the Industrial Revolution change jobs...

Question 9

Prior to the development of scientific management principles, workers whose work pace was significantly faster than the normal pace in their work group were known as _____ and were often unpopular with their fellow workers.

Accepted Answer

A) pace­setters 
B) managerial accommodators 
C) actualizers 
D) rate busters 
E) halo workers

Question 10

_____ involves managing the daily production of goods and services.

Accepted Answer

A) Operations management 
B) Resource management 
C) Systems management 
D) Contingency management 
E) Bureaucratic management

Question 11

List the four principles of scientific management.

Accepted Answer

The answer of List the four principles of scientific management....

Question 12

Which of the following statements describes an advantage of the systems approach to management?

Accepted Answer

A) It forces managers to be aware of how the environment affects the organization as a whole. 
B) It helps managers understand that good internal management of the organization is enough to ensure survival. 
C) It encourages managers to focus on better communication and cooperation within the organization. 
D) It forces managers to view their organization as separate unrelated parts. 
E) It allows managers to ignore stakeholders such as shareholders, suppliers, and local communities.

Question 13

_____ focuses on the psychological and social aspects of work.

Accepted Answer

A) Bureaucratic management 
B) Human relations management 
C) Scientific management 
D) Systems management 
E) Operations management

Question 14

Mary Parker Follett believed that managers could best deal with conflict through compromise.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following are the two types of complex environments in which organizations operate?

Accepted Answer

A) Covert and overt environments 
B) General and specific environments 
C) Synergistic and entropic environments 
D) Centralized and decentralized environments 
E) Interrelated and intrarelated environments

Question 16

Which of the following is NOT part of the principles of scientific management?

Accepted Answer

A) Use group dynamics to ensure organizational goals are met. 
B) Give employees rest breaks throughout the day. 
C) Find the one best way for doing each task. 
D) Divide the work and the responsibility equally between management and workers. 
E) Scientifically select, train, teach, and develop workers to help them reach their potential.

Question 17

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference in which managers don't really care if the request is met or the directive is performed.

Accepted Answer

A) True 
 B)False

Question 18

What did the Hawthorne Studies prove about groups? What kind of experiment can you create to prove that Mayo's results are true?

Accepted Answer

The answer of What did the Hawthorne Studies prove about...

Question 19

How is the ability to become a better manager influenced by acceptance of the contingency approach to management as the most effective way to manage?

Accepted Answer

The answer of How is the ability to become a...

Question 20

Which of the following management processes is used to determine how workers can perform their tasks more efficiently?

Accepted Answer

A) Time and motion studies 
B) Resource assessments 
C) Workload analyses 
D) Systems analyses 
E) Cost­benefit analyses

Exam 2: The History of Management

Which of the following is the goal of scientific management?

Weber's concept of bureaucratic management supported qualification-based hiring and merit-based promotion.

​According to Henri Fayol, which of the following is the process of inspiring and motivating workers to work hard to achieve organizational goals?

How did the Industrial Revolution change jobs and organizations?

Prior to the introduction of _____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others.

What advantages does the systems approach to management offer that other approaches do not?

How did the Industrial Revolution change jobs and organizations?

Prior to the development of scientific management principles, workers whose work pace was significantly faster than the normal pace in their work group were known as _____ and were often unpopular with their fellow workers.

_____ involves managing the daily production of goods and services.

List the four principles of scientific management.

Which of the following statements describes an advantage of the systems approach to management?

_____ focuses on the psychological and social aspects of work.

Mary Parker Follett believed that managers could best deal with conflict through compromise.

Which of the following are the two types of complex environments in which organizations operate?

Which of the following is NOT part of the principles of scientific management?

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference in which managers don't really care if the request is met or the directive is performed.

What did the Hawthorne Studies prove about groups? What kind of experiment can you create to prove that Mayo's results are true?

How is the ability to become a better manager influenced by acceptance of the contingency approach to management as the most effective way to manage?

Which of the following management processes is used to determine how workers can perform their tasks more efficiently?

According to Henri Fayol, which of the following is the process of inspiring and motivating workers to work hard to achieve organizational goals?