Question 1

Which of the following statements best describes Maslow's hierarchy of needs?

Accepted Answer

A)  Maslow's hierarchy of needs has not influenced motivational theory. 
B)  Physiological, safety, and belonging needs are all physical needs. 
C)  Because the hierarchy of needs focuses on universal human needs, it has no critics. 
D)  Maslow claimed an upper level of need was not activated until a lower level of need was satisfied.

Question 2

A Theory X manager would assume his or her workers are characterized by which of the following?

Accepted Answer

A)  They want more delegation. 
B)  They want promotions, raises, and more responsibility. 
C)  They are very optimistic. 
D)  They are untrustworthy and lazy.

Question 3

Feedback is very important to the successful application of the goal-setting theory.

Accepted Answer

A) True 
 B)False

Question 4

According to expectancy theory,the probability of an individual acting a particular way depends on the strength of belief the individual has in which of the following?

Accepted Answer

A)  that the act will have a particular outcome that they value 
B)  that supervisors treat their employees with equity 
C)  that the job responsibility is adequate 
D)  that the job is challenging

Question 5

Theory Y managers view their employees as easily motivated and willing to accept responsibility.

Accepted Answer

A) True 
 B)False

Question 6

What are managers doing when they vertically expand an employee's job?

Accepted Answer

The answer of What are managers doing when they vertically...

Question 7

Employee ownership creates too much stress and is a poor motivator.

Accepted Answer

A) True 
 B)False

Question 8

What are managers doing when they horizontally expand a job to increase the number and variety of jobs an employee performs?

Accepted Answer

The answer of What are managers doing when they horizontally...

Question 9

The original Hawthorne studies were set up to study which of the following?

Accepted Answer

A)  testing used in the selection of employees 
B)  employee incentives 
C)  employee breaks 
D)  lighting

Question 10

Which of the following is the horizontal expansion of an employee's job?

Accepted Answer

A)  job enrichment 
B)  job enlargement 
C)  job rotation 
D)  task generalization

Question 11

Job enlargement means the redesign of a job to increase its responsibility and challenge.

Accepted Answer

A) True 
 B)False

Question 12

According to Maslow,people need to feel secure,to be protected from physical harm,and to avoid the unexpected.What are these needs called?

Accepted Answer

A)  psychological needs 
B)  belonging needs 
C)  self-actualization needs 
D)  safety needs

Question 13

According to Theory X,workers behave in which of the following ways?

Accepted Answer

A)  They dislike every facet of their work. 
B)  They have a strong attachment to their work. 
C)  They enjoy the creative part of their work. 
D)  They like delegation and responsibility in their work.

Question 14

Mia Carson is a computer programmer who looks forward to the challenge of her job and has asked her boss for more responsibility.She is a willing problem solver and is easily motivated by positive incentives.Carson is operating in accordance with which of the following management styles?

Accepted Answer

A)  Theory Y 
B)  scientific management 
C)  Theory Z 
D)  Theory X

Question 15

Julia Li is a low-level manager for a manufacturer of collectible plates and figurines.She is assigned new jobs every few months so she can learn all aspects of her company's operations.Management is utilizing which of the following concepts?

Accepted Answer

A)  job enrichment 
B)  job rotation 
C)  job enlargement 
D)  job development

Question 16

Based on the expectancy theory,managers who want to motivate their employees should do which of the following?

Accepted Answer

A)  Assume all employees want the same rewards. 
B)  Offer intermittent reinforcement. 
C)  Make sure all people have the same opportunity to receive rewards. 
D)  Determine the rewards valued by each employee.

Question 17

The Hawthorne effect explains that workers respond to attention and produce more when watched.

Accepted Answer

A) True 
 B)False

Question 18

All the accounting personnel at a large construction company work nine-hour days Monday through Thursday and then get a three-day weekend.Which of the following does this construction company permit for its accounting department?

Accepted Answer

A)  a compressed work week 
B)  flextime 
C)  job enrichment 
D)  job rotation

Question 19

Human resources managers have yet to find any use for Maslow's hierarchy of needs.

Accepted Answer

A) True 
 B)False

Question 20

Training workers by changing and varying jobs is called job rotation.

Accepted Answer

A) True 
 B)False

Exam 11: Motivating Employees

Which of the following statements best describes Maslow's hierarchy of needs?

A Theory X manager would assume his or her workers are characterized by which of the following?

Feedback is very important to the successful application of the goal-setting theory.

According to expectancy theory,the probability of an individual acting a particular way depends on the strength of belief the individual has in which of the following?

Theory Y managers view their employees as easily motivated and willing to accept responsibility.

What are managers doing when they vertically expand an employee's job?

Employee ownership creates too much stress and is a poor motivator.

What are managers doing when they horizontally expand a job to increase the number and variety of jobs an employee performs?

The original Hawthorne studies were set up to study which of the following?

Which of the following is the horizontal expansion of an employee's job?

Job enlargement means the redesign of a job to increase its responsibility and challenge.

According to Maslow,people need to feel secure,to be protected from physical harm,and to avoid the unexpected.What are these needs called?

According to Theory X,workers behave in which of the following ways?

Mia Carson is a computer programmer who looks forward to the challenge of her job and has asked her boss for more responsibility.She is a willing problem solver and is easily motivated by positive incentives.Carson is operating in accordance with which of the following management styles?

Julia Li is a low-level manager for a manufacturer of collectible plates and figurines.She is assigned new jobs every few months so she can learn all aspects of her company's operations.Management is utilizing which of the following concepts?

Based on the expectancy theory,managers who want to motivate their employees should do which of the following?

The Hawthorne effect explains that workers respond to attention and produce more when watched.

All the accounting personnel at a large construction company work nine-hour days Monday through Thursday and then get a three-day weekend.Which of the following does this construction company permit for its accounting department?

Human resources managers have yet to find any use for Maslow's hierarchy of needs.

Training workers by changing and varying jobs is called job rotation.