Question 1

When companies in an industry pool their financial resources to help cover the costs of a member company whose workers go on strike,the effort is called which of the following?

Accepted Answer

A)   resource sharing
B)   a mutual-aid pact
C)   partners in strikes
D)   mutual assistance B

Question 2

What is the first step in the employee selection process?

Accepted Answer

the initial screening

Question 3

A training system that utilizes the operation of mock equipment by the trainee is called which of the following?

Accepted Answer

A)   enclosed
B)   simulation
C)   virtual
D)   centralized B

Question 4

Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems.Every six months Djuna is given feedback by comparing his actual performance with his objectives and goals.What type of feedback is this?

Accepted Answer

A)   compensation appraisal
B)   performance appraisal
C)   projected appraisal
D)   controlled appraisal

Question 5

What is the tool most widely used in making hiring decisions?

Accepted Answer

A)   a personality test
B)   a résumé
C)   a selection interview
D)   a background and reference check

Question 6

Mr.Smythe uses communication and persuasion as his tools to help unions and employers negotiate.Smythe can suggest compromises but cannot issue a binding decision.He is performing which of the following roles?

Accepted Answer

A)   arbitrator
B)   mediator
C)   conciliator
D)   certifier

Question 7

What is the most powerful tool that the union has in its strategy?

Accepted Answer

The answer of What is the most powerful tool that...

Question 8

Managerial and professional employees are usually paid a fixed amount biweekly or monthly.This is known as which of the following?

Accepted Answer

A)   a commission
B)   a wage
C)   a bonus
D)   a salary

Question 9

Abed Mahomet works for a food service that provides prepared entrees to restaurants.The food service's workers are represented by a union,but Mahomet pays no dues to the union and is not a member.Mahomet works in which of the following type of shop?

Accepted Answer

A)   a closed shop
B)   an agency shop
C)   a mandated shop
D)   an open shop

Question 10

The strike is the most powerful union tool,but it is typically used as a last resort.

Accepted Answer

A) True 
 B)False

Question 11

DeShaun Hardin works for a lumber company.His employer requires that all employees wear steel-toed shoes and hard hats when on the work site.Hardin's employer is complying with which federal law?

Accepted Answer

A)   Occupational Hazard Act
B)   Occupational Health and Safety Act
C)   Fair Labour Standards Act
D)   Equal Employment Opportunity Act

Question 12

Job description refers to the specific location or office where a job is done.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a set of unique features of a company and its products that are perceived by the people or companies the organization wishes to serve as significant and superior to those of the competition?

Accepted Answer

A)   a synergistic benefit
B)   a competitive advantage
C)   a superlative benefit
D)   a comparative perception

Question 14

In a union,the shop steward performs which of the following duties?

Accepted Answer

A)   represents management in negotiations
B)   negotiates union contracts
C)   is the mediator who tries to settle disputes without either side resorting to conflict
D)   represents union members in complaints to management

Question 15

The skills,knowledge,and abilities a person must have to fill a job are spelled out in which of the following?

Accepted Answer

A)   an occupational checklist
B)   a résumé
C)   a skills requirement checklist
D)   a job specification

Question 16

Which of the following would occur during on-the-job-training?

Accepted Answer

A)   being coached about the operation of a new machine lathe
B)   simulation
C)   classroom role-play exercises
D)   classroom lecture on fringe benefits

Question 17

Which of the following is the primary benefit of on-the-job training?

Accepted Answer

A)   It is self-paced.
B)   It allows companies to make the best use of programmed instruction.
C)   It gives the trainee time to think about his or her actions.
D)   It provides instant feedback.

Question 18

What is a contingent worker?

Accepted Answer

The answer of What is a contingent worker?...

Question 19

When union members carry signs and parade back and forth in front of the employer's site,they are engaging in which of the following?

Accepted Answer

A)   strike advertising
B)   boycotting
C)   picketing
D)   a lockout

Question 20

Alex Kajel sells refrigeration units to supermarkets,delicatessens,florists,and other companies that need to keep their merchandise cold.Kajel's company pays him $100 every time he gets an order from a new customer.This $100 is known as which of the following?

Accepted Answer

A)   premium pay
B)   piece rate
C)   fringe benefit
D)   bonus

Exam 12: Managing Human Resources and Labour Relations