Question 1

Inertia means acting on a problem, when you are very familiar with it.

Accepted Answer

A) True 
 B)False

Question 2

When creating a problem statement, frame the problem for your audience by starting with a brief description of the ____.

Accepted Answer

A)  suggested solution 
B)  ideal situation 
C)  budget constraints 
D)  risks involved

Question 3

When you are ____, you solve a problem in a methodical and organized manner.

Accepted Answer

A)  intuitive 
B)  systematic 
C)  both a. and b. 
D)  neither a. nor b.

Question 4

A problem is the difference between the current state and where you want to be.

Accepted Answer

A) True 
 B)False

Question 5

MODIFIED TRUE/FALSE
-Stakeholders are people who are also affected or whose involvement you need to resolve the matter._________________________

Accepted Answer

A) True 
 B)False

Question 6

-The diagram shown above is good for brainstorming, but does not show cause-and-effect.

Accepted Answer

A) True 
 B)False

Exam 1: Identifying and Defining Problems

Inertia means acting on a problem, when you are very familiar with it.