Question 1

Please describe the difference of solving a problem using a systematic approach versus an intuitive approach.In what type of situation is each method the most appropriate?

Accepted Answer

When you are systematic,you solve a problem in a methodical and organized manner.Systematic Problem-Solving takes a reasoned,rational approach and is appropriate for larger,more complicated problems or situations that involve a lot of risk.
When you solve a problem intuitively,you react immediately and instinctively,without following a particular procedure.This reactive approach is well suited to situations where you need to make a quick decision or solve a routine problem.In those cases,you can often use your common sense to decide on a solution.

Question 2

A cause is the reason for or the origin (root) of a change, such as customers being unable to afford travel vacations.

Accepted Answer

A) True 
 B)False  True

Question 3

The opinions and assumptions that your problem owner, stakeholders, and other important people hold are important factors in the success of your solution.

Accepted Answer

A) True 
 B)False  True

Question 4

____ is your knowledge of something without having to discover or learn it, and it is typically your first reaction to a problem or question.

Accepted Answer

A)   Logic
B)   Creativity
C)   Intuition
D)   Instinct

Question 5

People usually solve problems in one of two ways: ____________________ or systematically.

Accepted Answer

The answer of People usually solve problems in one of...

Question 6

When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the ____.

Accepted Answer

A)   bandwagon effect
B)   herd effect
C)   both a. and b.
D)   neither a. nor b.

Question 7

When presenting a final solution, Darcy should ____.

Accepted Answer

A)   present one solution
B)   present many solutions, indicating which one she recommends
C)   present many solutions, without indicating which one she recommends
D)   none of the above

Question 8

As she works on the solution, Darcy should communicate regularly with problem owners and stakeholders.It is suggested that she use ____ to create a log of your conversations, ideas, alternatives, and solutions.

Accepted Answer

A)   e-mail
B)   memos
C)   other documents
D)   all of the above

Question 9

Briefly describe these three common problem-solving traps: positive outcome bias, the bandwagon effect, and a self-serving bias.

Accepted Answer

The answer of Briefly describe these three common problem-solving traps:...

Question 10

Since she is solving a problem for someone else, the first step Darcy should take is to ____.

Accepted Answer

A)   give choices
B)   promote her solution
C)   recognize opinions
D)   ask for advice

Question 11

In an organization, a(n) ____________________ is an obstacle that stands in the way of achieving a desired goal.

Accepted Answer

The answer of In an organization, a(n) ____________________ is an...

Question 12

MODIFIED TRUE/FALSE
-When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the bandwagon effect._________________________

Accepted Answer

A) True 
 B)False

Question 13

The statement, "Even our most popular European tours show no increase in enrollment, despite heavy promotion" is an example of the ____ part of a problem statement.

Accepted Answer

A)   size and scope
B)   problem summary
C)   symptom
D)   consequences

Question 14

To link a problem to its cause, you must perform a ____________________ analysis, a study that determines the real basis for the problem.

Accepted Answer

The answer of To link a problem to its cause,...

Question 15

-The diagram shown above is sometimes called a fishbone diagram.

Accepted Answer

A) True 
 B)False

Question 16

MODIFIED TRUE/FALSE
-A crowd-serving bias is anything that leads you to see the data as you most want it to appear._________________________

Accepted Answer

A) True 
 B)False

Question 17

A problem ____ is a clear, concise description of the problem and the effect you expect from the solution.

Accepted Answer

A)   statement
B)   sentence
C)   document
D)   policy

Question 18

-Referring to the figure above, the best solution for this company is ____.

Accepted Answer

A)   sending out more promotion materials
B)   improving the quality of the tours
C)   offering more frequent tours
D)   lowering the price of the tours

Question 19

____________________ are choices you make when faced with a set of options or alternatives.

Accepted Answer

The answer of ____________________ are choices you make when faced...

Question 20

Open-science Problem-Solving is a form of outsourcing.

Accepted Answer

A) True 
 B)False

Exam 1: Identifying and Defining Problems

Please describe the difference of solving a problem using a systematic approach versus an intuitive approach.In what type of situation is each method the most appropriate?

A cause is the reason for or the origin (root) of a change, such as customers being unable to afford travel vacations.

The opinions and assumptions that your problem owner, stakeholders, and other important people hold are important factors in the success of your solution.

____ is your knowledge of something without having to discover or learn it, and it is typically your first reaction to a problem or question.

People usually solve problems in one of two ways: ____________________ or systematically.

When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the ____.

When presenting a final solution, Darcy should ____.

As she works on the solution, Darcy should communicate regularly with problem owners and stakeholders.It is suggested that she use ____ to create a log of your conversations, ideas, alternatives, and solutions.

Briefly describe these three common problem-solving traps: positive outcome bias, the bandwagon effect, and a self-serving bias.

Since she is solving a problem for someone else, the first step Darcy should take is to ____.

In an organization, a(n) ____________________ is an obstacle that stands in the way of achieving a desired goal.

MODIFIED TRUE/FALSE -When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others, which is called the bandwagon effect._________________________

The statement, "Even our most popular European tours show no increase in enrollment, despite heavy promotion" is an example of the ____ part of a problem statement.

To link a problem to its cause, you must perform a ____________________ analysis, a study that determines the real basis for the problem.

-The diagram shown above is sometimes called a fishbone diagram.

MODIFIED TRUE/FALSE -A crowd-serving bias is anything that leads you to see the data as you most want it to appear._________________________

A problem ____ is a clear, concise description of the problem and the effect you expect from the solution.

-Referring to the figure above, the best solution for this company is ____.

____________________ are choices you make when faced with a set of options or alternatives.

Open-science Problem-Solving is a form of outsourcing.