Question 1

Felix just renegotiated a contract with his largest vendor. He feels a great deal of satisfaction for his success and is now reviewing other contracts. Is Felix responding to extrinsic or intrinsic motivators? How do you know?

Accepted Answer

The answer of Felix just renegotiated a contract with his...

Question 2

Amelia manages a group of administrative assistants. For them to create their best work, she would like to increase their motivation levels and foster an atmosphere of flow. What kinds of things can Amelia do?

Accepted Answer

The answer of Amelia manages a group of administrative assistants....

Question 3

Eric's new job really interests him. He finds himself completely immersed in his work and so focused that the tasks seem effortless. What term describes this state of rapt attention?

Accepted Answer

A) flow 
B) expectancy 
C) resonance 
D) valence

Question 4

Bernie is working as many overtime hours as he can to cover the down payment on his family's new house. According to Maslow, what needs are motivating Bernie to work extra hours?

Accepted Answer

The answer of Bernie is working as many overtime hours...

Question 5

William was a factory worker in the 1920s. His company trained him in the exact sequence of steps he needed to make each day so that he would work to maximum productivity. William's company was using the principles of ________.

Accepted Answer

A) uncertainty management 
B) management by objectives 
C) strength-based management 
D) scientific management

Question 6

Anna, a psychology major, has decided to specialize in the study of how to create a workplace that fosters motivation and productivity among employees. This is known as ________ psychology.

Accepted Answer

A) social 
B) organizational 
C) developmental 
D) personal

Question 7

Chris owns a small grocery store. He notices that his employees seem unmotivated to work harder during peak times in his business. Chris increases the number of bonuses each employee may earn during those seasons. Chris is assuming his employees are motivated intrinsically.

Accepted Answer

A) True 
 B)False

Question 8

Jeffrey runs a small magazine, which has always been printed and mailed to subscribers. Jeffrey has dreamed of creating a way to provide customers with an inexpensive, portable, electronic resource for reading magazines. To inspire his employees and move them toward sharing in his dream, he holds small group meetings to explain how their efforts can contribute to his goals. Which of the following best describes Jeffrey's leadership style?

Accepted Answer

A) visionary 
B) democratic 
C) pacesetting 
D) affiliative

Question 9

In which type of business would you most likely find a Theory X style of management?

Accepted Answer

A) District Attorney's office 
B) social think tank 
C) mass manufacturing company 
D) long-term care hospital

Question 10

Programs that identify employees' talents and skills and then support efforts to further develop them are called strength-based management systems.

Accepted Answer

A) True 
 B)False

Question 11

Teresa likes her job and believes that the tasks she completes each day actually make a difference to the success of her company. She thinks there's always a good chance she'll be rewarded in some way for her work, perhaps even with a very large raise. According to Vroom's model, Teresa's motivation is high.

Accepted Answer

A) True 
 B)False

Question 12

________ is the motivational theory that suggests that all members of an organization should be involved in decision making and all members should support, in some manner, the final decision.

Accepted Answer

A) Sociocracy 
B) Uncertainty 
C) Theory X 
D) Theory Z

Question 13

Effective leaders do not challenge accepted beliefs so that their leadership is not put into question.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is NOT a hygiene factor according to Herzberg?

Accepted Answer

A) safe working environment 
B) promotion opportunities 
C) proper pay and benefits 
D) positive relationships

Question 15

Which of the following best defines McClelland's need for achievement?

Accepted Answer

A) It is the need to accomplish something difficult on one's own. 
B) It is the need to form close relationships with others. 
C) It is the need to be able to control the behavior of others. 
D) It is the need to establish safe and stable places to live and work.

Question 16

Ross's work team is made up of various members of the art department who have all worked together for many years. They like that they work in synch and rarely have to explain things to each other because they are so much alike. A threat to Ross' work team is narrow mindedness caused by ________.

Accepted Answer

A) groupthink 
B) group flow 
C) virtual think 
D) virtual flow

Question 17

The Q12 classifies employees who work with passion and add to the success of the company as "engaged."

Accepted Answer

A) True 
 B)False

Question 18

Anna, a psychology major, studied the history of her favorite subject. She learned that in the early 1900s, ________ psychology was created to understand scientifically how to manage employees and work optimally.

Accepted Answer

A) social 
B) developmental 
C) organizational 
D) industrial

Question 19

After accepting a new job and moving to a new city, Tania felt isolated and unhappy. After a few months, she became friends with some of her co-workers and joined a book club. According to Maslow, Tania fulfilled her need for ________.

Accepted Answer

A) safety 
B) belonging 
C) self-actualization 
D) physiological

Question 20

According to Vroom's model, which psychological force answers the question, "How great a reward will there be if my performance is exemplary?"

Accepted Answer

A) expectancy 
B) instrumentality 
C) valence 
D) resonance

Exam 8: Motivation, Leadership, and Teamwork

Felix just renegotiated a contract with his largest vendor. He feels a great deal of satisfaction for his success and is now reviewing other contracts. Is Felix responding to extrinsic or intrinsic motivators? How do you know?

Amelia manages a group of administrative assistants. For them to create their best work, she would like to increase their motivation levels and foster an atmosphere of flow. What kinds of things can Amelia do?

Eric's new job really interests him. He finds himself completely immersed in his work and so focused that the tasks seem effortless. What term describes this state of rapt attention?

Bernie is working as many overtime hours as he can to cover the down payment on his family's new house. According to Maslow, what needs are motivating Bernie to work extra hours?

William was a factory worker in the 1920s. His company trained him in the exact sequence of steps he needed to make each day so that he would work to maximum productivity. William's company was using the principles of ________.

Anna, a psychology major, has decided to specialize in the study of how to create a workplace that fosters motivation and productivity among employees. This is known as ________ psychology.

Chris owns a small grocery store. He notices that his employees seem unmotivated to work harder during peak times in his business. Chris increases the number of bonuses each employee may earn during those seasons. Chris is assuming his employees are motivated intrinsically.

In which type of business would you most likely find a Theory X style of management?

Programs that identify employees' talents and skills and then support efforts to further develop them are called strength-based management systems.

________ is the motivational theory that suggests that all members of an organization should be involved in decision making and all members should support, in some manner, the final decision.

Effective leaders do not challenge accepted beliefs so that their leadership is not put into question.

Which of the following is NOT a hygiene factor according to Herzberg?

Which of the following best defines McClelland's need for achievement?

Ross's work team is made up of various members of the art department who have all worked together for many years. They like that they work in synch and rarely have to explain things to each other because they are so much alike. A threat to Ross' work team is narrow mindedness caused by ________.

The Q12 classifies employees who work with passion and add to the success of the company as "engaged."

Anna, a psychology major, studied the history of her favorite subject. She learned that in the early 1900s, ________ psychology was created to understand scientifically how to manage employees and work optimally.

After accepting a new job and moving to a new city, Tania felt isolated and unhappy. After a few months, she became friends with some of her co-workers and joined a book club. According to Maslow, Tania fulfilled her need for ________.

According to Vroom's model, which psychological force answers the question, "How great a reward will there be if my performance is exemplary?"