Question 1

Hector manages a locally owned bakery. He believes his employees are motivated to do a good job for the customer without his having to constantly involve himself in their work. Which of McGregor's motivational models is Hector employing? How do you know?

Accepted Answer

The answer of Hector manages a locally owned bakery. He...

Question 2

Ken owns a food services company and recently negotiated a contract with a new restaurant chain. The satisfaction Ken feels for this success is a(n)________.

Accepted Answer

A) intrinsic motivator 
B) extrinsic motivator 
C) resonance motivator 
D) virtual motivator

Question 3

Yoshi is charged with the task of forming a high-functioning work team. To accomplish this task, he must consider all of the following EXCEPT ________.

Accepted Answer

A) whether the team should be large or small 
B) the time frame in which a team will work 
C) how other teams in his company were created 
D) whether the team is being created formally or informally

Question 4

How has technology changed the design of work teams?

Accepted Answer

The answer of How has technology changed the design of...

Question 5

Georgia was just promoted to manager at a carpet cleaning company. She decides she would like to apply the Theory X management style to her job. How does Georgia view her employees?

Accepted Answer

The answer of Georgia was just promoted to manager at...

Question 6

Which of the following is the best example of an employee in a flow state?

Accepted Answer

A) Gloria finds her job tasks more challenging than she expected, which often leads to her frustration. 
B) Pedro finds his job tasks much simpler than he expected, which sometimes leads to boredom. 
C) Diana feels in control of her job situation, which often leads to her producing her best work. 
D) Yuki feels her job is adequately challenging but does not make the best use of her skills.

Question 7

The Motorola team that developed the Razr cell phone was a good, working team because they agreed on the objectives at hand and on the best approach to solve the problem. In management terms, this phenomenon is called groupthink.

Accepted Answer

A) True 
 B)False

Question 8

Describe a good work team. Why are they valuable to the workplace?

Accepted Answer

The answer of Describe a good work team. Why are...

Question 9

GlobeTrekkers, Inc. has employees all over the world. Employees have face-to-face meetings on occasion, but they communicate with each other mostly via conference call, email, and Web casts. These employees ________.

Accepted Answer

A) form a virtual team 
B) achieve group flow 
C) suffer from groupthink 
D) do not have resonance

Question 10

Monica enjoys her job and her co-workers. She feels her work environment is safe and her salary is a good one. Her benefits, though, are inadequate for her family's situation. According to Herzberg, Monica will not be motivated by the hygiene factors she experiences because she takes them for granted.

Accepted Answer

A) True 
 B)False

Question 11

Timothy is president of a large company. He is known for being an excellent listener and collaborator. He believes that the working environment would improve if employees were organized into cross-functional work teams instead of functional departments. In order to build a consensus for this new environment, Timothy asks for employee input and participation. Which of the following best describes Timothy's leadership style?

Accepted Answer

A) visionary 
B) democratic 
C) pacesetting 
D) commanding

Question 12

Erica just received the "Salesperson of the Year" award for her outstanding work last year. Erica now feels motivated to beat these numbers next year. Is Erica responding to extrinsic or intrinsic motivators? How do you know?

Accepted Answer

The answer of Erica just received the "Salesperson of the...

Question 13

The Q12 identified Sarah as an employee who is not engaged. Which of the following statements is TRUE?

Accepted Answer

A) Sarah feels obligated to the company. 
B) Sarah makes little contribution to the company. 
C) Sarah works in a disruptive manner. 
D) Sarah combats the efforts of engaged workers.

Question 14

Donald was just assigned supervisory responsibilities for two problem employees. Donald tends to use tight controls and closely monitors employees' work. He believes threats are the best motivation tool out there. Which of the following best describes Donald's leadership style?

Accepted Answer

A) coaching 
B) democratic 
C) autocratic 
D) pacesetting

Question 15

Antonio owns a small auto body shop. He is concerned with apathy among his employees and decides to add some extrinsic motivators in hopes of increasing performance. Which of the following is NOT an extrinsic motivator Antonio may try?

Accepted Answer

A) increased pay for specific work 
B) promotional opportunities within the company 
C) an "employee of the month" program 
D) offering work employees may find more satisfying

Question 16

Laurie is an independent thinker and enjoys change. She also values her family life over her work life. Laurie is most likely from which generation?

Accepted Answer

A) Silent 
B) Boomer 
C) Gen-X 
D) Millennial

Question 17

Gen-Xers are the focus of most marketing efforts because they are the biggest spenders in history.

Accepted Answer

A) True 
 B)False

Question 18

Which statement about a Theory Y management style is FALSE?

Accepted Answer

A) People see work as a natural part of life. 
B) Managers allow employees to create their own motivation. 
C) People mainly want security in their jobs. 
D) People will inherently seek responsibility.

Question 19

Barbara is a high school teacher and just completed her master's degree in education. Her department head rewards her with an increase in salary. To Barbara, this could be a(n)________.

Accepted Answer

A) intrinsic motivator 
B) extrinsic motivator 
C) resonance motivator 
D) virtual motivator

Question 20

Eva runs a housecleaning business. She provides each employee with a written set of step-by-step instructions for how to use each cleaner and how to clean every aspect of a client's home. Eva routinely drops in unannounced to make sure her employees are doing as they're told. Eva knows her employees seek only the security of a job with a paycheck and do not care about the quality of the work they produce. Eva's management style can be classified as ________.

Accepted Answer

A) Theory X 
B) Theory Y 
C) Theory Z 
D) Expectancy Theory

Exam 8: Motivation, Leadership, and Teamwork

Hector manages a locally owned bakery. He believes his employees are motivated to do a good job for the customer without his having to constantly involve himself in their work. Which of McGregor's motivational models is Hector employing? How do you know?

Ken owns a food services company and recently negotiated a contract with a new restaurant chain. The satisfaction Ken feels for this success is a(n) ________.

Yoshi is charged with the task of forming a high-functioning work team. To accomplish this task, he must consider all of the following EXCEPT ________.

How has technology changed the design of work teams?

Georgia was just promoted to manager at a carpet cleaning company. She decides she would like to apply the Theory X management style to her job. How does Georgia view her employees?

Which of the following is the best example of an employee in a flow state?

The Motorola team that developed the Razr cell phone was a good, working team because they agreed on the objectives at hand and on the best approach to solve the problem. In management terms, this phenomenon is called groupthink.

Describe a good work team. Why are they valuable to the workplace?

GlobeTrekkers, Inc. has employees all over the world. Employees have face-to-face meetings on occasion, but they communicate with each other mostly via conference call, email, and Web casts. These employees ________.

Erica just received the "Salesperson of the Year" award for her outstanding work last year. Erica now feels motivated to beat these numbers next year. Is Erica responding to extrinsic or intrinsic motivators? How do you know?

The Q12 identified Sarah as an employee who is not engaged. Which of the following statements is TRUE?

Donald was just assigned supervisory responsibilities for two problem employees. Donald tends to use tight controls and closely monitors employees' work. He believes threats are the best motivation tool out there. Which of the following best describes Donald's leadership style?

Antonio owns a small auto body shop. He is concerned with apathy among his employees and decides to add some extrinsic motivators in hopes of increasing performance. Which of the following is NOT an extrinsic motivator Antonio may try?

Laurie is an independent thinker and enjoys change. She also values her family life over her work life. Laurie is most likely from which generation?

Gen-Xers are the focus of most marketing efforts because they are the biggest spenders in history.

Which statement about a Theory Y management style is FALSE?

Barbara is a high school teacher and just completed her master's degree in education. Her department head rewards her with an increase in salary. To Barbara, this could be a(n) ________.