Question 1

José is a small business owner who wants to ensure that he effectively manages diversity as his business grows. What approach could José take to help realize this goal?

Accepted Answer

A) José could entrust his employees with the responsibility of managing diversity on their own. 
B) José could focus internally and minimize diversity issues, by reducing the use of minority suppliers. 
C) José could reduce the number of religious holidays to avoid differences in schedules across employees. 
D) José could avoid inconsistencies by training managers to rely on gender schemas to guide their perceptions of employees. 
E) José could insist that his suppliers also support diversity to demonstrate his commitment.

Question 2

Ming believes that Lucas is more responsible and capable than Clive because Lucas is from the management team while Clive is the company's maintenance supervisor. This is an example of implicit bias based on

Accepted Answer

A) gender schema. 
B) salience. 
C) stereotyping. 
D) perceptions. 
E) social status.

Question 3

Phoebe has been a manager at a production company for several years. She is a strict manager and often pressures her subordinates to attain high performance. Some of her subordinates perceive her as an aggressive and insensitive person who only cares about results and not people. How can Phoebe overcome this perception and create a more collaborative relationship with her team?

Accepted Answer

The answer of Phoebe has been a manager at a...

Question 4

Diversity requires organization members to suppress their personal styles.

Accepted Answer

A) True 
 B)False

Question 5

As a human resource manager, Janese commits 5% of the annual budget toward instituting new programs that reward employees for effectively handling diversity. Janese is playing the role of a(n)

Accepted Answer

A) monitor. 
B) entrepreneur. 
C) disseminator. 
D) negotiator. 
E) disturbance handler.

Question 6

Describe the difference between quid pro quo and hostile work environment harassment and provide an example for each. Explain how these types of environments create problems in the workplace, both legally and in terms of performance on the job.

Accepted Answer

The answer of Describe the difference between quid pro quo...

Question 7

Karen's male coworkers at her first job were very controlling and difficult. How might this schema affect her relationship with male coworkers in her new job?

Accepted Answer

The answer of Karen's male coworkers at her first job...

Question 8

Gail is responsible for overseeing her company's anonymous tip line used by employees to share concerns regarding discriminatory behavior in the workplace. Being a(n)________, she ensures that all calls are recorded and timely action is taken to correct the behaviors.

Accepted Answer

A) negotiator 
B) disturbance handler 
C) spokesperson 
D) leader 
E) entrepreneur

Question 9

Yoko is defining her company's performance evaluation process. Which process requirement would help her organization most effectively evaluate employees?

Accepted Answer

A) Ensure that subjective performance indicators are used. 
B) Ensure that minimal time is spent on evaluation. 
C) Ensure that distributive justice does not apply. 
D) Ensure that evaluators are not burdened with accountability for the evaluations. 
E) Ensure that performance standards are not vague.

Question 10

Judy is the only woman in her work group and Justin frequently consults her on how women might respond to new product ideas. She appreciates having her inputs deemed important but also feels Justin expects that her inputs alone will ensure the product fully satisfies the needs of female customers. Justin is influenced by ________ in his interactions with Judy.

Accepted Answer

A) gender schemas 
B) procedural justice 
C) the salience effect 
D) overt discrimination 
E) distributive justice

Question 11

Since becoming pregnant, Alice has not been given any long-term, cutting-edge projects; rather she has been given short-term assignments that don't allow for learning new areas. Her manager says he believes short-term is better due to her starting a family. This situation demonstrates

Accepted Answer

A) the inevitable trade-offs that working mothers face. 
B) effective diversity management. 
C) necessary prioritization of business goals over employee needs. 
D) discrimination in violation of the Pregnancy Discrimination Act. 
E) fairly distributing the workload.

Question 12

Ricky, a sales manager, can select either Greta or Bob as his new assistant sales manager. Both are equally qualified. He selects Greta because he believes that women are soft-spoken and polite, making better managers. Ricky is influenced by

Accepted Answer

A) overt discrimination. 
B) the salience effect. 
C) social status. 
D) stereotypes. 
E) biases.

Question 13

To avoid sexual harassment, organizations should

Accepted Answer

A) institute a cooling-off period before investigating charges so only the most chronic problems get attention. 
B) make all allegations of sexual harassment public. 
C) focus training and enforcement on individual contributors rather than managers. 
D) encourage employees to only file complaints for the most serious offenses. 
E) develop and clearly communicate a sexual harassment policy.

Question 14

James was just hired as a regional director and is just getting to know the sales reps in his region. He wants to increase awareness of diversity among his sales reps. James should

Accepted Answer

A) encourage the sales reps to adopt his personal beliefs, attitudes, and views. 
B) discourage the sales reps from sharing their personal points of view. 
C) ignore personal biases and stereotypes. 
D) adopt the personal beliefs, attitudes, and views of top executives and encourage his team to do the same. 
E) become aware of his own attitudes, biases, and stereotypes and the differing perspectives of the sales reps.

Question 15

An appliance company is planning to open another manufacturing facility. Top executives, practicing ________, have ensured that the design team for the new site includes women to address any unique needs female employees may have.

Accepted Answer

A) reverse discrimination 
B) overt discrimination 
C) diversity management 
D) procedural justice 
E) distributive justice

Question 16

Executives at an engineering firm host a quarterly diversity forum. Team members from different cultural backgrounds share information on their cultural norms and there is dialog regarding diversity challenges or opportunities. This is a poor idea because diverting firm resources away from project activities does not contribute to achieving the firm's goals.

Accepted Answer

A) True 
 B)False

Question 17

All decisions and actions of managers are based on their

Accepted Answer

A) subjective perceptions. 
B) objective determination. 
C) schemas. 
D) gender schemas. 
E) overt discrimination.

Question 18

Discuss the two moral principles that guide managers in their efforts to meet their ethical imperative and provide an example of how these principles can help companies avoid costly lawsuits.

Accepted Answer

The answer of Discuss the two moral principles that guide...

Question 19

The Americans with Disabilities Act (ADA)of 1990 requires that

Accepted Answer

A) positions must be found for any job candidate with a disability. 
B) job candidates with a disability must be interviewed by at least one person with a similar disability to ensure fair evaluation. 
C) employers focus on the needs of the disabled more than the needs of position. 
D) reasonable accommodations must be made to enable disabled employees to do their job effectively. 
E) organization's must fill at least 10% of their positions with disabled employees.

Question 20

Brad wanted Jamal to play on the company's basketball team because he is African American. Brad is exhibiting ________ when recruiting Jamal for the team.

Accepted Answer

A) a bias 
B) a gender schema 
C) a stereotype 
D) reverse discrimination 
E) distributive justice

Exam 5: Managing Diverse Employees in a Multicultural Environment