Question 1

Benito's company operates phone systems in many foreign countries. It has a zero-tolerance policy for paying any incentives or kickbacks to local politicians to smooth the way for necessary building permits. This policy is an example of organizational

Accepted Answer

A) design. 
B) intelligence. 
C) autonomy. 
D) culture. 
E) ethics.

Question 2

Increasing the number and variety of tasks in a given job is likely to increase the degree to which employees behave mechanically.

Accepted Answer

A) True 
 B)False

Question 3

An example of task significance would be

Accepted Answer

A) a worker feeling her job is meaningful because it makes the efforts of the entire team more efficient. 
B) a division of labor resulting in an employee owning the production process from the beginning to the end. 
C) an employee empowered to decide what tasks are needed and how they will be done. 
D) a job requiring the use of a wide range of different skills, abilities, and knowledge. 
E) a manager that meets weekly with an employee to provide clear, direct information about employee performance.

Question 4

Deborah works for a telecommunications company, and she prides herself on the fact that her job duties help keep the emergency service phone line operating, which ultimately saves lives. Deborah's sentiment reflects

Accepted Answer

A) task significance. 
B) task identity. 
C) feedback. 
D) skill variety. 
E) autonomy.

Question 5

Dahlia works for a large company in the petroleum industry. It is a centralized organization with many levels of authority. What best describes the company's organizational culture?

Accepted Answer

A) Managing by exception is a common practice. 
B) Innovation is a priority. 
C) Emphasis is placed on obeying authority. 
D) Employees may have too much decision-making responsibility. 
E) Flexibility is valued.

Question 6

How is flexibility ensured in the matrix structure?

Accepted Answer

A) by empowering product teams to make most of the important product decisions 
B) by making managers responsible for making most of the important product decisions 
C) by focusing groups on specific areas of expertise 
D) by connecting geographic regions to every product team 
E) by minimizing conflicts between functional and product demands

Question 7

Explain how a matrix structure makes the most of human resources.

Accepted Answer

The answer of Explain how a matrix structure makes the...

Question 8

Bridgette is not a manager but is expected to make important decisions about how to leverage organizational resources. When she needs another perspective, Bridgette consults with her manager. This demonstrates

Accepted Answer

A) cross-functional team structure. 
B) centralized authority. 
C) decentralized authority. 
D) maximum span of control. 
E) minimum chain of command.

Question 9

Judy's manager asked her to take the lead on learning a new software program. He empowered her to engage the necessary team members and develop a proposal on how it could be leveraged. This is an example of

Accepted Answer

A) job enlargement. 
B) job simplification. 
C) job enrichment. 
D) span of control. 
E) task analyzability.

Question 10

________ refers to the number of subordinates who report directly to a manager.

Accepted Answer

A) Chain of command 
B) Authority 
C) Economies of scale 
D) Span of control 
E) Autonomy

Question 11

As a dietician working for a food company, Nalini is assigned to a team developing a new line of organic snack bars. She reports to both the Nutritional Standards manager and the Organic Snack Bar manager. Nalini's company is utilizing a ________ structure.

Accepted Answer

A) matrix 
B) functional 
C) customer 
D) product 
E) market

Question 12

The culture at Quantum Sound Solutions focuses on empowering its employees and makes use of cross-functional teams. What type of culture is this?

Accepted Answer

A) ethical 
B) mechanistic 
C) adaptive 
D) normative 
E) inert

Question 13

When managers organize divisions based solely on the type of customer they focus on, they adopt a ________ structure.

Accepted Answer

A) product 
B) geographic 
C) market 
D) functional 
E) product team

Question 14

Managers from multiple functions can come together as part of a ________ to solve a specific corporatewide problem.

Accepted Answer

A) self-managed team 
B) virtual team 
C) chain of command 
D) task force 
E) product team structure

Question 15

A(n)________ culture promotes entrepreneurship, empowers employees to make decisions, and motivates them to succeed.

Accepted Answer

A) mechanistic 
B) centralized 
C) adaptive 
D) normative 
E) inert

Question 16

Explain why an organization may choose to decentralize authority. What are some possible downsides to this approach?

Accepted Answer

The answer of Explain why an organization may choose to...

Question 17

Each day a computer engineer is faced with unexpected or unique problems that require him to take initiative and identify creative solutions not fully addressed in existing procedures. This environment could be characterized as having

Accepted Answer

A) routine technology. 
B) a flexible organizational structure. 
C) low task variety. 
D) high task analyzability. 
E) a formal organizational structure.

Question 18

Jennie started working as a hostess at a local restaurant one month ago. She feels like she is doing a good job but would like to know what her manager thinks about her performance. What job characteristic is Jennie's role lacking?

Accepted Answer

A) task identity 
B) feedback 
C) autonomy 
D) task significance 
E) skill variety

Question 19

Describe three of the factors that must be considered by managers when designing an organizational structure. Explain how each factor contributes to the flexibility of the organization.

Accepted Answer

The answer of Describe three of the factors that must...

Question 20

What would motivate managers to design an organization using a product structure?

Accepted Answer

A) to empower product teams 
B) to have managers develop their skills in each specific product area 
C) to understand how differences in products are perceived in different national markets 
D) to connect each product team to the specific customers its serves 
E) to enable employees to develop deep expertise in production process activities

Exam 10: Managing Organizational Structure and Culture