Question 1

As the announcement of potential layoffs passed through the organization from top levels of management to employees, the magnitude of the cuts grew and the time frame accelerated. This is an example of

Accepted Answer

A) information filtering. 
B) noise. 
C) information overload. 
D) information distortion. 
E) feedback.

Question 2

How can informal communication networks, such as a grapevine, contribute to an organization's competitive advantage?

Accepted Answer

The answer of How can informal communication networks, such as...

Question 3

Mark works on an assembly line. He communicates primarily with coworkers who operate the station preceding his own and the station to which he delivers his completed work. This is an example of a(n)________ network.

Accepted Answer

A) chain 
B) wheel 
C) all-channel 
D) circle 
E) grapevine

Question 4

Marianna is working on improving her communication skills. To be a good listener, she should

Accepted Answer

A) interrupt the sender when clarification is needed. 
B) avoid looking directly at the sender to keep from embarrassing him or her. 
C) paraphrase what the sender has said. 
D) refrain for asking questions. 
E) repeat back exactly what the sender said.

Question 5

The ________ is the information that a sender wants to share during the transmission phase of the communication process.

Accepted Answer

A) code 
B) medium 
C) message 
D) encryption 
E) noise

Question 6

What signals the end of an effective communication process?

Accepted Answer

A) A receiver encodes and sends a message back to the original sender. 
B) A sender encodes a message and transmits it through a selected medium. 
C) A sender and receiver cycle through the process of encoding, sending, decoding, and responding at least twice. 
D) A receiver sends a message back to the original sender who confirms understanding has been reached. 
E) A receiver initiates the feedback phase and accurately restates the original message back to the sender.

Question 7

Define information richness. What are the factors that managers must consider before selecting a communication medium?

Accepted Answer

The answer of Define information richness. What are the factors...

Question 8

Scott is a sales representative for a supply company. He travels most of the week and is typically away from the office. Scott is able to access information within the company, such as product and customer information, by using a(n)

Accepted Answer

A) grapevine system. 
B) intranet. 
C) circle network. 
D) all-channel network. 
E) chain network.

Question 9

Wallace is a member in a group of pest control technicians. His supervisor manages client requests and assigns appointments to technicians in the group. All communication is directed to and from the supervisor. Wallace works in a(n)________ network.

Accepted Answer

A) circle 
B) all-channel 
C) chain 
D) wheel 
E) intranet

Question 10

Information ________ is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

Accepted Answer

A) load 
B) richness 
C) adequacy 
D) overload 
E) bandwidth

Question 11

Maria is a member of a cross-functional team with representatives from each function within the organization. They must work together to comprehensively solve problems. Maria's team is exhibiting a(n)________ network.

Accepted Answer

A) circle 
B) wheel 
C) all-channel 
D) cubic 
E) chain

Question 12

Identify the four types of communication media and provide an example that is best-suited for each type.

Accepted Answer

The answer of Identify the four types of communication media...

Question 13

With regard to communication processes, perceptions

Accepted Answer

A) are based on stereotypes and not a sender's mood or attitude. 
B) affect the encoding and decoding of messages but do not influence choice of medium. 
C) affect the choice of medium but not the encoding and decoding of messages. 
D) are inherently objective and help senders personalize messages. 
E) can contribute to the effectiveness of communication if they are accurate.

Question 14

During a team meeting, Bart proposes a solution to an issue. Member A is quick to share that, based on personal experience, the idea has some important shortcomings, while Member B acknowledges feasible aspects of the idea and encourages Bart to share his idea further. What can be said in general about this communication scenario?

Accepted Answer

A) Member A should change his or her linguistic style. 
B) Member A is most likely a man and Member B is most likely a woman. 
C) Member B is a more effective communicator. 
D) Member A is most likely a woman and Member B is most likely a man. 
E) Member A is more effective at achieving results.

Question 15

What steps should one take to ensure effectiveness as the sender in a communication process?

Accepted Answer

The answer of What steps should one take to ensure...

Question 16

People have greater control over nonverbal communication than verbal communication.

Accepted Answer

A) True 
 B)False

Question 17

What are communication networks? Differentiate between the four types of communication networks and describe an organization in which each would be found.

Accepted Answer

The answer of What are communication networks? Differentiate between the...

Question 18

Reba is uncomfortable with silence during meetings and frequently speaks up to keep the dialog going. Matt is very contemplative and likes to give attendees time to process ideas before adding his own perspective. Reba and Matt exhibit differences in

Accepted Answer

A) information distortion. 
B) linguistic style. 
C) filtering. 
D) vocal pitch. 
E) information richness.

Question 19

A(n)________ is the pathway along which information flows throughout an organization.

Accepted Answer

A) organizational structure 
B) communication network 
C) information technology 
D) organizational design 
E) cross-functional team

Question 20

How can managers become better listeners?

Accepted Answer

The answer of How can managers become better listeners?...

Exam 16: Promoting Effective Communication