Kevin Is a Salesperson Selling Electronic Goods

Kevin is a salesperson selling electronic goods. A customer complains about problems with the music player purchased by him the previous week. He requests a replacement. Kevin explains the store's exchange policies and asks the customer to fill out a complaint form. Therefore, Kevin is dealing with the customer's problems with

A) service equity.
B) consistent fairness.
C) perceptual equity.
D) distributive fairness.
E) procedural fairness.

Correct Answer:

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