A Customer Returned a Textbook to a Bookstore Because She

A customer returned a textbook to a bookstore because she decided to drop the class after a few weeks. The sales clerk refunded the customer's money immediately because the store had a "no questions asked" refund policy. Which of the following service gaps was reduced because of the clearly defined guideline?

A) Procurement gap
B) Knowledge gap
C) Communication gap
D) Research gap
E) Delivery gap

Correct Answer:

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Access For Free