Question 1

Mark finds out that his colleague,Mae,will soon be quitting the company and joining a rival firm.He immediately passes this information on to his teammate Josh,who tells Craig,who in turn mentions it to his secretary.In this way the message spreads from one person to the next,until the entire department knows about it.This is an example of the ________.

Accepted Answer

A) serial grapevine 
B) single-strand grapevine 
C) gossip grapevine 
D) probability grapevine 
E) cluster grapevine

Question 2

What is the major purpose of feedback in the communication process?

Accepted Answer

A) It is used by the source to ensure successful communication. 
B) It can be used to boost the legitimate power of managers. 
C) It provides formal documentation of the communication process. 
D) It helps the source avoid questions from the destination. 
E) It fosters lateral communication in the organization.

Question 3

JoAnne is a new supervisor and employee at Cooper Corporation.She is attempting to better identify and understand each of her employees' needs and job duties.What would be the most effective means for JoAnne to gather this information from her employees,especially if she wants to capture both the verbal and nonverbal elements of her employees' reactions?

Accepted Answer

A) JoAnne should meet with her employees together as a large group. 
B) JoAnne should meet with her employees individually. 
C) JoAnne should meet with two of her employees at the same time. 
D) JoAnne should have her employees email her with her requested information. 
E) JoAnne should have individual phone conversations with her employees.

Question 4

________ is the process of converting messages back into information.

Accepted Answer

A) Decoding 
B) Encoding 
C) Derivation 
D) Paraphrasing 
E) Rewording

Question 5

Carolyn joins Arbitrar Consultants as a sales trainee.Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company.This is an example of ________.

Accepted Answer

A) upward communication 
B) parallel communication 
C) downward communication 
D) horizontal communication 
E) lateral communication

Question 6

WePharma,Inc. ,a biopharmaceutical company,develops targeted therapies for the treatment of cancer and inflammatory diseases.Mara Alarcon,the CEO of the company,insists that employees communicate only through formal channels.Despite these restrictions,she observes many informal networks within the organization.Which one of the following is the most likely reason for establishment of these informal networks?

Accepted Answer

A) WePharma takes employee suggestions very seriously. 
B) WePharma lacks the necessary rules and regulations to control employees. 
C) WePharma has a vertical organizational structure. 
D) WePharma does not freely share information with its employees. 
E) WePharma promotes an open-door policy.

Question 7

What is emotional intelligence? Why is it important in organizations?

Accepted Answer

The answer of What is emotional intelligence? Why is it...

Question 8

Malcolm,an accounts clerk,is all set to make a presentation on how his team can improve their productivity by changing certain work practices.His manager asks the employees not to be too critical of Malcolm's suggestions and to avoid arguing with him.The manager most likely said this because being critical ________.

Accepted Answer

A) will increase the amount of time Malcolm will need to finish his presentation 
B) will only annoy the other people attending the presentation 
C) will put Malcolm on the defensive 
D) will confuse people about the ideas and suggestion put forth 
E) will reduce the level of group cohesiveness

Question 9

The process of guiding the activities of organization members in appropriate directions is called controlling.

Accepted Answer

A) True 
 B)False

Question 10

Organizational communication that follows the line of the organization chart is called formal organizational communication.

Accepted Answer

A) True 
 B)False

Question 11

Which flow of communication tends to be least under the control of management?

Accepted Answer

A) formal 
B) lateral 
C) downward 
D) upward 
E) grapevine

Question 12

George is the human resources manager of a small-scale manufacturing company.Which of the following is the best example of nonverbal communication?

Accepted Answer

A) He sends an angry email to one of the employees. 
B) He uses a loud tone when speaking with a group of employees. 
C) He uses words with implicit meanings when he talks to subordinates. 
D) He prepares a performance appraisal report for one of the employees. 
E) He uses harsh words during a meeting with one of his coworkers.

Question 13

What is the importance of lateral communication in an organization?

Accepted Answer

The answer of What is the importance of lateral communication...

Question 14

The increasing need for information in today's society is an example of a microbarrier to communication.

Accepted Answer

A) True 
 B)False

Question 15

How can managers promote formal organizational communication?

Accepted Answer

A) by listening attentively to messages that come through formal channels 
B) by eliminating informal communication channels in the organization 
C) by instituting a circular pattern of organizational communication 
D) by strictly regulating employee access to formal communication channels 
E) by using low involvement channels instead of high involvement channels

Question 16

Henry just heard a rumor from one of his coworkers.He immediately passes the information on to the first person who happens to walk by.This is an example of the ________ grapevine.

Accepted Answer

A) single-strand 
B) gossip 
C) probability 
D) cluster 
E) leader-centered

Question 17

The basic elements of the interpersonal communication process are the source,the encoder signal,and the decoder.

Accepted Answer

A) True 
 B)False

Question 18

________ is the process of sharing information with other individuals.

Accepted Answer

A) Delegation 
B) Communication 
C) Allocation 
D) Authorization 
E) Distribution

Question 19

Which one of the following is the most complete and accurate description of communication barriers?

Accepted Answer

A) factors that decrease the probability that communication will be successful 
B) aspects that allow unwanted entities to participate in the communication process 
C) external stimuli that interfere with transmission of messages from the sender to the receiver 
D) innate factors in the receiver that influence the interpretation of a message 
E) attributes that lead to environmental noise and organizational stress

Question 20

An individual's emotional intelligence is characterized by self-awareness,self-motivation,self-regulation,empathy for others,and ________.

Accepted Answer

A) systems thinking 
B) formal communication abilities 
C) openness to experience 
D) adeptness in building relationships 
E) superior intellectual capabilities

Exam 14: Influencing and Communication

What is the major purpose of feedback in the communication process?

________ is the process of converting messages back into information.

Carolyn joins Arbitrar Consultants as a sales trainee.Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company.This is an example of ________.

What is emotional intelligence? Why is it important in organizations?

The process of guiding the activities of organization members in appropriate directions is called controlling.

Organizational communication that follows the line of the organization chart is called formal organizational communication.

Which flow of communication tends to be least under the control of management?

George is the human resources manager of a small-scale manufacturing company.Which of the following is the best example of nonverbal communication?

What is the importance of lateral communication in an organization?

The increasing need for information in today's society is an example of a microbarrier to communication.

How can managers promote formal organizational communication?

Henry just heard a rumor from one of his coworkers.He immediately passes the information on to the first person who happens to walk by.This is an example of the ________ grapevine.

The basic elements of the interpersonal communication process are the source,the encoder signal,and the decoder.

________ is the process of sharing information with other individuals.

Which one of the following is the most complete and accurate description of communication barriers?

An individual's emotional intelligence is characterized by self-awareness,self-motivation,self-regulation,empathy for others,and ________.