Question 1

Which one of the following is an example of a topic that management ideas encompass in the invention stage of the innovation process?

Accepted Answer

A) promoting products in the marketplace 
B) redesigning organizational structure 
C) restyling workstations to make employees more productive 
D) adopting robotics to make a manufacturing process more efficient 
E) employing barcoding to better manage inventory

Question 2

If an employee's creativity is said to increase when s/he is able to work without direct management directions,the employee should be offered ________ in his/her work.

Accepted Answer

A) control 
B) organization 
C) task significance 
D) autonomy 
E) leadership

Question 3

________ is the component of creativity that refers to an individual's need or passion to be creative.

Accepted Answer

A) Motivation 
B) Creative thinking 
C) Expertise 
D) Experience 
E) Confidence

Question 4

According to W.Edwards Deming,top management must be dedicated to having customers receive products as promised.

Accepted Answer

A) True 
 B)False

Question 5

Scott is looking for ways to increase the creativity of the workers in the Development Department he manages.Which one of the following managerial actions could Scott take to help stimulate creativity in the employees he fears are in jobs that are too simple and routine?

Accepted Answer

A) challenge workers 
B) establish worker autonomy 
C) afford time for accomplishing work 
D) establish diverse work groups 
E) personally encourage workers

Question 6

________ ideas are ideas that focus on invention that develops new offerings,or enhances existing offerings by the organization.

Accepted Answer

A) Technology 
B) Process 
C) Management 
D) Product 
E) Infrastructure

Question 7

Which one of the following components of creativity refers to the capacity to put existing ideas together in new combinations?

Accepted Answer

A) expertise 
B) motivation 
C) confidence 
D) creative thinking 
E) knowledge

Question 8

Which one of the following is considered to be a raw material for creativity?

Accepted Answer

A) passion 
B) expertise 
C) motivation 
D) interest 
E) drive

Question 9

The most prestigious award instituted to recognize those organizations that produce exceptionally high-quality products and services is the ________.

Accepted Answer

A) Malcolm Baldrige National Quality Award 
B) Larry Goill Awards for Quality Management Ideas 
C) Deming Award 
D) Shingo Prize 
E) European Foundation for Quality Management Excellence Award

Question 10

Understanding the true essence of the total quality management process is the realization that TQM is a ________,not a ________.

Accepted Answer

A) continuous journey;catalyst 
B) destination;procedure 
C) continuous process;destination 
D) procedure;destination 
E) continuous journey;procedure

Question 11

According to W.Edwards Deming,employees have the primary responsibility for achieving product quality.

Accepted Answer

A) True 
 B)False

Question 12

________ ideas are ideas that focus on inventions for improving a manufacturing practice or procedure.

Accepted Answer

A) Product 
B) Technology 
C) Process 
D) Service 
E) Management

Question 13

Which one of the following is an intrinsic source of motivation for a creative individual?

Accepted Answer

A) organizational rewards 
B) incentives 
C) promotions 
D) punishments 
E) personal interest

Question 14

The first step in the incremental improvement process is ________.

Accepted Answer

A) choosing an improvement area 
B) organizing a quality improvement team 
C) identifying amount of improvement required to match best performance 
D) performing an analysis of the current performance 
E) performing a pilot study to selected remedies to the problem

Question 15

________ is defined as the step of the innovation process that establishes an invention as a permanent part of the organization.

Accepted Answer

A) Inventing 
B) Developing 
C) Integrating 
D) Diffusing 
E) Monitoring

Question 16

If a manager is seeking to stimulate creativity in his/her workers by combining differences among the unique knowledge and perspectives of employees,s/he should take which one of the following managerial actions?

Accepted Answer

A) challenge workers 
B) establish worker autonomy 
C) afford time for accomplishing work 
D) establish diverse work groups 
E) personally encourage workers

Question 17

________ is defined as how closely and reliably a product satisfies its specifications.

Accepted Answer

A) Value 
B) Design 
C) Novelty 
D) Quality 
E) Aesthetics

Question 18

Which one of the following components of creativity determines if an individual will actually be creative?

Accepted Answer

A) experience 
B) motivation 
C) expertise 
D) logic 
E) reasoning

Question 19

What is the "innovation process"? Briefly describe the different steps involved in the innovation process.

Accepted Answer

The answer of What is the "innovation process"? Briefly describe...

Question 20

Which one of the following is an example of a topic that technology ideas encompass in the invention stage of the innovation process?

Accepted Answer

A) promoting products in the market 
B) redesigning organizational structure 
C) employing barcoding to better manage inventory 
D) redesigning workstations to make employees more productive 
E) improving human resource management

Exam 6: Encouraging Creativity and Innovation