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Phoebe,a Sales Representative,is So Excited During Her Sales Presentation That

Question 14

Multiple Choice

Phoebe,a sales representative,is so excited during her sales presentation that she does not hear the customer's question correctly.She gives a brief,inappropriate answer,and continues with her presentation.Phoebe's behavior in this scenario reflects the operation of _____.


A) selective perception
B) listening discrimination
C) active listening
D) deep selling
E) feature dumping

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