Question 1

Process consultation is an organizational development technique in which a facilitator first observes the interactions of group members and then helps them become aware of ways to improve their work interactions.

Accepted Answer

A) True 
 B)False

Question 2

Planned organizational change is normally targeted at improving effectiveness at one or more of four different levels: human resources, ________, technological capabilities, and organizational capabilities.

Accepted Answer

A)  profitability of suppliers 
B)  environmental richness 
C)  bargaining power of customers 
D)  functional resources

Question 3

Which of the following is one of the organizational development (OD) techniques to promote change?

Accepted Answer

A)  reengineering 
B)  restructuring 
C)  process consultation 
D)  flexible work teams

Question 4

Which of the following statements is true regarding reengineering?

Accepted Answer

A)  The process of reengineering is used to achieve evolutionary change. 
B)  Reengineering involves decentralizing decision-making to the point where the decision is made. 
C)  Reengineering involves improving an organization's functions by focusing on the functions in isolation from one another. 
D)  The reengineering process is started with the product and not the customer.

Question 5

Resistance to change lowers an organization's effectiveness and reduces its chances of survival.

Accepted Answer

A) True 
 B)False

Question 6

The ________ theory argues that two sets of opposing forces within an organization determine how change will take place.

Accepted Answer

A)  hierarchy of needs 
B)  force-field 
C)  two-factor 
D)  acquired needs

Question 7

Mechanistic structure is characterized by a flat hierarchy, decentralized decision-making.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements is true regarding total quality management (TQM)?

Accepted Answer

A)  The technique of TQM was developed by Kaoru Ishikawa. 
B)  The technique of total quality management is used for achieving radical innovation. 
C)  Changes associated with TQM are changes in task, role, and group relationships. 
D)  TQM is a quick fix that can turn an organization around overnight.

Question 9

A ________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

Accepted Answer

A)  quality circle 
B)  control group 
C)  flexible work team 
D)  kaizen group

Question 10

For successfully performing reengineering, it should be organized around outcomes, not tasks.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following methods is used for accomplishing evolutionary change?

Accepted Answer

A)  reengineering 
B)  total quality management 
C)  innovation 
D)  restructuring

Question 12

The European Union is a ________ force for change.

Accepted Answer

A)  competitive 
B)  political 
C)  social 
D)  demographic

Question 13

________ is an OD technique that takes team building one step further and uses it to improve the ways different functions or divisions work together.

Accepted Answer

A)  Intergroup training 
B)  Action research 
C)  Reengineering 
D)  Process consultation

Question 14

What is organizational mirroring?

Accepted Answer

The answer of What is organizational mirroring?...

Question 15

Which of the following theories proposed the importance of changing roles and tasks to increase organizational effectiveness?

Accepted Answer

A)  sociotechnical systems theory 
B)  force-field theory 
C)  value engineering theory 
D)  hierarchy of needs theory

Question 16

E-engineering refers to companies' attempts to use all kinds of information systems to improve their performance.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following terms, popularized by Michael Hammer and J. Champy, refers to fundamental rethinking and radical redesigning of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed?

Accepted Answer

A)  restructuring 
B)  e-engineering 
C)  reengineering 
D)  TQM

Question 18

A flexible work team is self-managed.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following terms refers to a pattern of faulty decision-making that occurs in a team when members discount negative information in order to arrive at a unanimous agreement?

Accepted Answer

A)  selective perception 
B)  groupthink 
C)  omission bias 
D)  congruence bias

Question 20

Which of the following is an OD technique that involves a facilitator working closely with a manager on the job to help the manager improve his or her interactions with other group members?

Accepted Answer

A)  mentoring 
B)  process consultation 
C)  sensitivity training 
D)  team building

Exam 10: Types and Forms of Organizational Change

Process consultation is an organizational development technique in which a facilitator first observes the interactions of group members and then helps them become aware of ways to improve their work interactions.

Planned organizational change is normally targeted at improving effectiveness at one or more of four different levels: human resources, ________, technological capabilities, and organizational capabilities.

Which of the following is one of the organizational development (OD) techniques to promote change?

Which of the following statements is true regarding reengineering?

Resistance to change lowers an organization's effectiveness and reduces its chances of survival.

The ________ theory argues that two sets of opposing forces within an organization determine how change will take place.

Mechanistic structure is characterized by a flat hierarchy, decentralized decision-making.

Which of the following statements is true regarding total quality management (TQM) ?

A ________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

For successfully performing reengineering, it should be organized around outcomes, not tasks.

Which of the following methods is used for accomplishing evolutionary change?

The European Union is a ________ force for change.

________ is an OD technique that takes team building one step further and uses it to improve the ways different functions or divisions work together.

What is organizational mirroring?

Which of the following theories proposed the importance of changing roles and tasks to increase organizational effectiveness?

E-engineering refers to companies' attempts to use all kinds of information systems to improve their performance.

Which of the following terms, popularized by Michael Hammer and J. Champy, refers to fundamental rethinking and radical redesigning of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed?

A flexible work team is self-managed.

Which of the following terms refers to a pattern of faulty decision-making that occurs in a team when members discount negative information in order to arrive at a unanimous agreement?

Which of the following is an OD technique that involves a facilitator working closely with a manager on the job to help the manager improve his or her interactions with other group members?