Question 1

Why is employee empowerment important in a total quality management program?

Accepted Answer

With TQM,everyone is expected to contrib

Question 2

The internal failure known as ________ occurs when an item is unfit for further processing.

Accepted Answer

The answer of The internal failure known as ________ occurs...

Question 3

Statistical process control (SPC)is the application of statistical techniques to determine whether a quantity of material should be accepted or rejected.

Accepted Answer

A) True 
 B)False

Question 4

The defect rate for a product has historically been about 2.0%.What are the upper and lower control chart limits if you wish to use a sample size of 100 and 3-sigma limits? All answers are in (LCL,UCL)format.

Accepted Answer

A) (0.00,0.048) 
B) (0.00,0.062) 
C) (0.00,0.059) 
D) (0.00,0.067) 
A) (0.00,0.048) 
B) (0.00,0.062) 
C) (0.00,0.059) 
D) (0.00,0.067)

Question 5

Construct a 3-sigma x-bar chart for the length in centimeters of a part from the following table.What is the upper control limit?

Accepted Answer

A) 0)522 
B) 0)509 
C) 0)496 
D) 0)475 
A) 0)522 
B) 0)509 
C) 0)496 
D) 0)475

Question 6

A cost that is incurred if some aspect of a service must be performed again is called a(n):

Accepted Answer

A) yield loss. 
B) prevention cost. 
C) appraisal cost. 
D) rework cost. 
A) yield loss. 
B) prevention cost. 
C) appraisal cost. 
D) rework cost.

Question 7

Applying Six Sigma to service processes is more challenging than for manufacturing processes.

Accepted Answer

A) True 
 B)False

Question 8

Quality at the source refers to the effort to catch and correct any mistakes as they are being made by those that are making them.

Accepted Answer

A) True 
 B)False

Question 9

MKS Inc. ,produces meter sticks that have a target length of 100 centimeters with upper and lower specification limits of 100.05 and 99.95 centimeters respectively.Their existing process produces meter sticks with an average length of 99.97 centimeters and a standard deviation of 0.015 centimeters.They are considering the purchase of a new machine that can hold a process output average exactly to target with a standard deviation of 0.02.Which machine will provide a better process capability index?

Accepted Answer

Existing Process: @#IMG-DLM& = Minimum o

Question 10

________ is an internal cost of quality incurred when a process step must be performed again or fixed before an item can be shipped.

Accepted Answer

The answer of ________ is an internal cost of quality...

Question 11

Which one of the following is part of prevention costs?

Accepted Answer

A) the costs of quality audits 
B) the costs resulting from scrap 
C) the costs of improving process design and product design 
D) the costs of lawsuits from injury from use of the product 
A) the costs of quality audits 
B) the costs resulting from scrap 
C) the costs of improving process design and product design 
D) the costs of lawsuits from injury from use of the product

Question 12

Because Six Sigma involves the elimination of defects,it can only be applied in manufacturing processes.

Accepted Answer

A) True 
 B)False

Question 13

________ are small groups of supervisors and employees who meet to identify,analyze,and solve production and quality problems.

Accepted Answer

Problem-so

Question 14

ISO 9001:2008 standards provide strict guidelines for how products are to be produced.

Accepted Answer

A) True 
 B)False

Question 15

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the upper control limit?

Accepted Answer

A) less than or equal to 35 
B) more than 35 but less than or equal to 45 
C) more than 45 but less than or equal to 55 
D) more than 55 
A) less than or equal to 35 
B) more than 35 but less than or equal to 45 
C) more than 45 but less than or equal to 55 
D) more than 55

Question 16

A manufacturer enjoys both a Cpk and a CP = 2.0.How high does the process mean have to drift (in number of standard deviations)away from target in order to result in a 1% chance of making a product out of specification? Illustrate this situation (both before shift and after shift)with a diagram.

Accepted Answer

Initially the process has a Cpk and a CP

Question 17

Taguchi's quality loss function should be centered on the ________.

Accepted Answer

The answer of Taguchi's quality loss function should be centered...

Question 18

When a process fails to satisfy a customer:

Accepted Answer

A) it is quite often the customer's fault. 
B) it is considered a defect 
C) it is time to reengineer the process. 
D) it is usually half the customer's fault and half the company's fault. 
A) it is quite often the customer's fault. 
B) it is considered a defect 
C) it is time to reengineer the process. 
D) it is usually half the customer's fault and half the company's fault.

Question 19

The ISO 9001:2008 standard:

Accepted Answer

A) emphasizes corporate leadership as a means of determining who receives the award. 
B) has the greatest number of points awarded for business results. 
C) is awarded by the U.S.government each year. 
D) addresses quality system documentation. 
A) emphasizes corporate leadership as a means of determining who receives the award. 
B) has the greatest number of points awarded for business results. 
C) is awarded by the U.S.government each year. 
D) addresses quality system documentation.

Question 20

When considering the plan-do-study-act cycle for problem solving,instructing other employees in the use of the new process occurs in the ________ step.

Accepted Answer

A) plan 
B) do 
C) study 
D) act 
A) plan 
B) do 
C) study 
D) act

Exam 3: Quality and Performance

Why is employee empowerment important in a total quality management program?

The internal failure known as ________ occurs when an item is unfit for further processing.

Statistical process control (SPC)is the application of statistical techniques to determine whether a quantity of material should be accepted or rejected.

The defect rate for a product has historically been about 2.0%.What are the upper and lower control chart limits if you wish to use a sample size of 100 and 3-sigma limits? All answers are in (LCL,UCL)format.

Construct a 3-sigma x-bar chart for the length in centimeters of a part from the following table.What is the upper control limit?

A cost that is incurred if some aspect of a service must be performed again is called a(n):

Applying Six Sigma to service processes is more challenging than for manufacturing processes.

Quality at the source refers to the effort to catch and correct any mistakes as they are being made by those that are making them.

________ is an internal cost of quality incurred when a process step must be performed again or fixed before an item can be shipped.

Which one of the following is part of prevention costs?

Because Six Sigma involves the elimination of defects,it can only be applied in manufacturing processes.

________ are small groups of supervisors and employees who meet to identify,analyze,and solve production and quality problems.

ISO 9001:2008 standards provide strict guidelines for how products are to be produced.

A hotel tracks the number of complaints per month.When the process is in control,there is an average of 35 complaints per month.Assume that a 2-sigma control limit is used.What is the upper control limit?

A manufacturer enjoys both a Cpk and a CP = 2.0.How high does the process mean have to drift (in number of standard deviations)away from target in order to result in a 1% chance of making a product out of specification? Illustrate this situation (both before shift and after shift)with a diagram.

Taguchi's quality loss function should be centered on the ________.

When a process fails to satisfy a customer:

The ISO 9001:2008 standard:

When considering the plan-do-study-act cycle for problem solving,instructing other employees in the use of the new process occurs in the ________ step.

Using Operations to Create Value

Process Strategy and Analysis

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

Filters